Update Again: It looks like they pad their reviews whenever it dips too low. See attached photos and date. All done within an hour of each other on the same day after this review. And 4 from California! I didn't know MO auto insurance covered CA registered vehicles! Kind of makes you think they are fake. Sneaky sneaky. _____________ Updated: After speaking with Tracie on the phone concerning my negative review, she informed me that since the "rates" are my biggest problem, I should be giving the negative review to the corporate AllState and not the individual branch since there is NOTHING they can do to lower costs. That makes sense and I will do that as well. I also recommend that everyone that works in this branch do the same. AllState's "unchangeable rates" are killing your small business and no amount of customer service is going to make up for a +20% price increase for NO REASON. She told me that their branch value is: "Reaching out to review policies." However, what good is a policy review if you can't change anything? If nothing can be done, why have a review? She also told me their value is in customer service. Also good to know. You will get great customer service for terrible rates. She was confused as to why I would leave a negative review after 6 years of service. I am also confused about some things after 6 years. Our cars' value continue to deteriorate, our driving record continue to be flawless, yet the rates continue to climb by double digit percentages. Why does anyone leave something that used to be good? Because it isn't good anymore. A '1-Star' review can mean a variety of things, but it usually means "Don't go here. Don't use them. Find a better option." I still stand by that. So. The "1-Star Review" stays. DON'T GO HERE. If consistently rising rates are your concern, DON'T GO TO THIS AGENCY. As they told me, there is nothing they can do about the rates. So. There is nothing I can do about the review. _______ Original Yelp Review: My wife and I used this agency for our Home and Auto insurance for the last 6 years. In the insurance industry, we understand that rate increases happen all the time. However, a +20% rate increase over the course of 6 months is unacceptable. Their "it is what it is" attitude doesn't necessarily help the sting either. We noticed that over the years, our spotless driving records and on-time-payments only netted us more rate increases. This recent increase was the proverbial 'last straw,' and after AllState told us there is nothing they can do to help lower the rate, we reached out for quotes from competitors. All of them came in substantially lower for the same coverage. Over the years (much to my regret) I convinced 3 of our friends to use this agency. I was such a fan that I didn't even use the "Referral Program" that offers current customers $20 for each new customer. Just wanted to spread the word. I am now spreading the updated word. If you are considering this agency, please know this: 1 - The honeymoon phase wears off in about 2 years. 2 - Your rates will probably be doubled by your 3rd year with them. And that is with a perfect driving record. I shudder to think of their rates if I had a bad driving record. 3 - You will hear some form of "It is what it is" or "Oh, it's happening everywhere" or "We hate rate hikes as much as you." (yet every 6 months, there it is) Personal Experience: Below are 2 email communications. One is from AllState addressing the quotes I received from Competitors. The second response was from the Competitor addressing AllState's questions. 1st email - AllState's response to Competitor's quote: ------------- "Hi John, I appreciate you getting these quotes over to me. Across the board, these do look like a good deal. You would lose the $10,000 death indemnity coverage you have here at Allstate. Do you know if these are firm numbers with all reports ran?" ------------- 2nd email - Competitor' response when I asked about this "extra benefit:" ------------- "Hello John, I have added that coverage to your auto insurance quote. It increased it less than $1. The numbers are firm." ------------- I should mention that AllState told me that the $10,000 death indemnity coverage is not removable from their policies. It's always added. So, asking if the competitor has that coverage, as if it were some AMAZING benefit, is laughable. If they just made it optional, then maybe their rates wouldn't be so insane. AllStates 'concern' that I would lose a policy coverage that only costs an extra $1 shows how little value AllState can really offer you. Especially if that was the only response they had to equal coverage at a MUCH lower cost. It also shows that they are proud to highlight lackluster 'benefits.' We will be moving our policies. From my experience (and shared experiences) I highly recommend anyone reading this to look elsewhere. Current customer or not. read more

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Long term customer, they have become liars and thieves. They quoted me a payment of $119 and now 2 months later find out I'm paying $136. Didn't even try to make it right. Handed me excuses and gave extremley poor customer service. read more

Professional, courteous and helpful. Takes the time out to explain the policies so you understand the coverages as well as the pricing.

Myself and everyone I've ever sent to Tracie have been thrilled with our service and coverage. They go above and beyond to make their clients feel comfortable and covered. read more

I needed an insurance verification and my old agent wasn't responding. I called Tracie and she was extremely helpful! Her and her team resolved the issue within 2 days. Tracie reviewed my coverage and found gaps in my insurance. Her and her team were so helpful and knowledgeable about policies. They are efficient and friendly. I recommend this agent to anyone looking. read more

Called my "Agent" today to see about removing a car I have on my policy. I carry a Home and Car Policy and have had it for over a year. Since I will be selling the car and getting something new in the coming weeks I did not want my Car Insurance (over 450/6mon) to renew. Immediately I am told my HomeOwners will go up 200$ if I did so. I explained that I have been with them since purchase of my home and that I was looking to reinsure with my next vehicle, she then advises me to keep inurance because all my rates will go up if I cancel before renewal. Before making a big decision I call my buddy (insurance agent) to see if this is all true, he states that home owners insurance is already paid for, yearly, and CANNOT go up and WILL NOT go up until renewal which is August of 2018. All in all, I will advise anyone thinking about getting insured with Tracie to be aware of all your policies and not allow her to sale you something you dont need. Almost ended up canceling both home and car to look for a new company bc of this ridiculous "200$ upcharge". Anyway, I will still be canceling my car insurance and will likely renew my home policy elsewhere in August. Thought she was my Agent, but turns out she doesnt stop selling even after you are already insured. Would give 0 stars if it were an option read more

Allstate Insurance: Tracie Bibb - Home & Rental Insurance Near Me - Saint Louis, Missouri

UPDATE: They are making strides to make things right. Will update after final results. UPDATE 2: Everyone pulled up after my social media barking. I'm not sure I would have gotten the same response without it, but I'm glad I did. Once Tracie took the time to understand my questions and concerns they were all resolved in a reasonable time frame. My claim was resolved and I'm happy with the result. Nobody even said sorry. This company is 100% security theater. Have been a customer for nearly 10 years and I made my first over-deductable claim which has been handled extremely poorly. I tried calling just now (1pm on Wed) and nobody answered the phone. read more

Great company, incompetent office. We had a home and auto policy with this office and it was like pulling teeth to get our policy started. They had my last name spelled incorrectly, my wife's maiden name was on the policy as her last name, our address was a "Ct" instead of a "Ln"... all of which I had to contact them to try to have fixed. They tried telling me it did not matter that these things were incorrect, which seems odd because that is the main information on a policy is who and what it covers. Eventually they fixed those items, after multiple back and forth emails because they would only fix one of the items and forget about fixing the others. All in all just a very incompetent group of people we dealt with at their office. We gladly switched to another Allstate office who so far has been fantastic read more

Worst agent!! Don't even think about getting your insurance through Tracie Bibb!! I set up a payment with her and she ended up canceling my insurance without a few days notice. Now I'm screwed for the next 5 years paying more for insurance because of the lapse! Run far away!!! Your a liar! I emailed you to set up a payment, you took my money and cancelled my insurance. I even paid you two days earlier. You don't know how to run a business! Very Incompetent! read more

Sarah, 1 star because you got mail at your dad's house? Wah! Tracie and everybody over at her Allstate agency are THE most professional people, insurance wise, that I've EVER worked with. I would recommend her to any and everyone. read more

Allstate in general is a terrible provider, but this local agency is one of the worst. I personally dropped them as my provider a few years ago because they raised my rates a huge amount for no reason besides "it was an across the board increase for all MO motorists". I call BS and a different Allstate agent even contacted me 6 months later wanting to know why I dropped them and he confirmed it was BS saying "oh, no I don't know anything about that" and then offered my original rate. But the damage was done and I had moved on. I was a zero-accident, no tickets, straight A blah blah blah customer of Allstate's for several years and then they gave me the rates similar to a driver in Chips. Unfortunately I did not warn others who had Allstate, and a good friend of mine recently got royally screwed by this agency when it came time to make a claim. Allstate did not extend their "good hands" to him at all. You go over to this agency's Facebook page if you want more details on that. Again, avoid Allstate. But especially avoid this agency and their claims department. read more

Tracie and her team are fantastic! They take the time to explain your options and re-evaluate your policy often to make sure you are getting the best deal. I'd recommend her to anyone. We have three cars and our home insured through Tracie Bibb and Allstate. read more

We've had several agents with different companies in town. Tracie is by far THE BEST in town. Highly recommend using her for all your insurance needs. read more

We have been customers for 2 plus years for both home and auto. We also added our commercial accounts and received great care. Tracie and her entire staff are responsive professional and focused on providing great service. read more

Awesome agency. Great to work with. Very knowledgeable. Willing to go the extra mile. Would highly recommend them.

I have worked with Tracie for many years and she is an amazing agent. She cares deeply for her customers and works hard to be sure they are well taken care of and have the right coverage.. The staff in her agency are also very knowledgeable. I highly recommend Tracie Bibb and her agency. read more

Met Tracie out at a local charity event, she was so kind! I went into the office the next week for a quote. Everyone was so accommodating, helpful, and down to earth. The looked at coverage's that had never been discussed by my current insurance company. They treated me like a friend and not a prospect. It was refreshing. Needless to say, I am switching to their office for my car and renters insurance. Their customer service is top notch, including the puppy greeter at the door! I will definitely be referring my friends. read more

Have been a customer for several years with home and auto. The few times I have needed anything, service has been excellent. Very professional and helpful. I highly recommend this agent for your insurance needs. read more

I am beyond happy with my insurance agent Tracie Bibb. Had a small issue come up and it would have ruined our holiday but Tracie went beyond providing awesome insurance to my family and she saved our Christmas. She wanted to personally make sure my family was taken care of and she did more than I could ever expect. Thank you Tracie and thank you Allstate for amazing insurance. Highly recommend this company and this agent. Merry Christmas!!!!! read more

some of the staff was very unprofessional. I was given wrong information and had changes made to my policy by them that I did not agree to. I did cancel because I was charged a crazy amount of money. I am not satisfied with this company one bit because once I realized what was happening the person that gave the wrong info flat out lied about it. read more

I was referred to your office from a co-worker and her comment was the reason she uses your office is the customer sevice she has received. We are in the business of customer service and I am very critical of service where ever I go and you and your staff truly excel in this area!. Your staff would get back to me with any questions immediately and followed up with me. Thank you for your help and your knowledge. I actually feel like I am good hands and have someone who I can approch with anything I need! Thank you for making the transition so easy and pleasant!!! read more