Tax pros here are always friendly and pleasant, and they do a very good job preparing taxes and answering questions. I will never do my own taxes again if I can help it. read more

GO SOMEWHERE ELSE ‼ I will NEVER do my taxes at H and R block again after this nightmare. They should be shut down permanently. The women in this branch are highly unprofessional. I went here in February of 2023 to file my taxes and was told since I have New York and Florida W2's I need someone certified in both states to file for me. Understandable. I didn't bring my fourth W2 I was mailed 3 of my documents to my home address. I was told to come back with the fourth one and they would keep my documents for my "convienece". When I returned 3 weeks later in the beginning of march to file with my fourth document, the woman (Samantha) that took my W2s could not find my three W'2 forms. Forms with personal information of mine. I was told they would look for them. The next day I came back and a new rude receptionist with the name of Kimberly told me they supposedly mailed one of my forms back to my address. After I was told they would keep them there "for my convenience"... They don't know which W2 it was nor did I receive it. And still no trace of my 3 W2's. I'm still missing my files a month later. No one has helped me or given me information on what to do. Deadline to file is 4-18 three days from now. I had to go the IRS website and search how to handle this matter. I have til October 16th to file. Which is a huge inconvenience and set back for me. Meanwhile I have to pay penalties and taxes if I need an extension to file because these ignorant people have lost my files!!! Told me to just go print them out... as if I had that option. I was sent three in the mail. The neglagence from this company (branch) has been appalling. Even their head manager couldn't give me help or sympathy. I have every plausible reason to peruse legal action. Having me vulnerable to identity theft and paying out of pocket because of their mistake. This has been by far the hardest place to work with. I've never had a problem with H&R before, I've enjoyed their service for 5 years. NO MORE!!!!!! I don't want to go through this amount of stress and inconvenience EVERRRR again. YOU WILL HEAR FROM MY LAWYER B*T*H*S read more

Went to Jackson Hewitt for 2018 taxes in Walmart kiosk today in Beverly Hills, FL 4/6/19. What a rip off!! I was told it was $48 to $68 or by the paper handled, Im retired had 3 pieces of paper. The JH Representative started working on my taxes. I soon became worried though that the person wasn't knowledgeable. I finally brought my last year's taxes done by a CPA so she could see where the ordinary dividends were taken from on the same investment form this year! I was later told my tax return would not be $48. I thought maybe $75. 2.5 hours later, I'm presented with a bill of $399!! I said no way! My CPA only charged $250 last year! This person wasn't even a CPA! She gave me a a $101 coupon bringing my cost to $298. I was supposed to get $200 off for switching to JH!! Their advertising is very deceiving the $200 on their sign to switch to them doesn't say $100 this year & $100 Next year except on their web site, it just says $200 off for switching!! When I went to pay Jackson Hewitt their rip off money of $298 & my Federal Taxes, the rep didn't know how to handle a debit transaction. This froze up the computer having to get Tech Support involved!! Never ever use Jackson Hewitt when you can get a reputable certified public accountant to do your taxes in a timely & professional manner much cheaper. I have learned my lesson!!! Shame on me!!!! Update: I completed their survey with this same information above. At the end it asks if a representative can contact you, I said please do. To date No one has called. Jackson Hewitt only cares about over charging you & disappearing. I did receive an email saying I could call them & get information about how they do their pricing. I got got pricing when I sat down with the JH rep, but evidently that changes, 3 pieces of paper cost me $298! I will go to AARP next year & get it done for Free, if I hadn't had surgery, that is what I would have done this year! What a way to rip off, Shame on you Jackson Hewitt!!!! read more

lucky they're closed for the plandemic, if they reopen, they can expect a lawsuit. never got my taxes, they will not help, and was charged their outrageous fees....thieves read more