I've been going to this H&R Block location for over five years to have my taxes prepared, but this year's experience was extremely disappointing. When I came in to file my 2025 taxes, I realized--with my boyfriend's help--that I've likely been overpaying all along. They wanted to charge me more than $290 to prepare my return, which is unreasonable for a fairly simple tax situation.On top of that, they refused to include my Goodwill donations, claiming I couldn't deduct them. When I went home and filed online myself, I was able to enter those charitable donations without any problem--and I actually received a larger refund because of it.The situation got even more frustrating when the website's facial recognition feature stopped working, causing delays. Later, they emailed to offer to file my taxes for free, which I agreed to--but instead, they offered coupons instead of actually honoring that promise. Now I'm stuck waiting more than six weeks for my taxes to even reach the IRS.After this experience, I doubt I'll return to H&R Block--especially if I can find a more affordable and transparent service elsewhere. read more

H&R Block - An email from H&R block - Tax Services Near Me - Boulder City, Nevada

I got stuck in frustration land when doing my taxes so I sought out this tax assistance office for help. Got an appointment the very next day. After the awkward receptionist who barely said a word to me and demanded my paperwork the moment I walked in the door, I started worked with Charmaine. Charmaine was great and very helpful. She did her research, explained things, and was able to get our taxes done for two different filings in our household. Preparation fees were reasonable. Shoutout to Denise as well for being friendly and treating us like valued clients. Thank you so much for an overall great experience! read more