Truly amazing. This review is for the 3 women working so hard today for customers. They are all so smart and professional. I don't know who runs this office but these women deserve a raise, a medal, a pat on the back for keeping this office running and accurate. They really know their stuff. This day is 1/9/26. read more

Coleen is the best tax pro of all time. I hate doing my taxes but she is so good. She explains everything and is super nice. I don't even I've in the area but I trek up there because I trust her. She deserves a least a million stars for helping me get through tax season year in and out. Trust me she is the best!!! read more

Due to their server failures, I was not able to send my tax return April 15. Despite this happening at the worst possible time, the only statement released from HR Block said it was only a few customers, vastly downplaying the incident, and almost blamed the users of their software for not going to an agent or doing it through their website. Never again will I give a company like this a single dime of my money. Oh, the best part? They charged me in shady fashion $20 at the last minute to file state taxes. Then, they charged me $20 for EVERY ATTEMPT to submit my taxes. It took days to resolve this, making us scramble to stop the charges and keep from bouncing checks. NEVER AGAIN read more

Do not let KAREN ROKOSZ do your taxes under any circumstances, you've been warned. They messed up my tax prep, then told me it was my fault. read more

H&R Block - Tax Services Near Me - Cambridge, Massachusetts

Terrible experience last year. They did my tax wrong. The mistake was that they filled a wrong number in our state tax form. Their calculation said that we would get refund, but instead, we owed tax to the state. As a result, we had to pay a fine in addition to the tax we owed to the state. I understand people could make mistakes. What pissed me off was that they did not apologize at all. They did not answer my concerns whether we would have a bad tax record. They also hanged up my phone before I finish... read more

Absolute nightmare to work with!! Extremely poor communication, will not inform you about next steps to move your tax prep along, and will surprise you with large bill. Do not get your taxes done here! read more

BEWARE BEWARE BEWARE. I dont want to be rude but first impressions are often true, especially at this place. I should have just walked right out. I wasn't told anything about pricing and was handed a bill for 500 dollars. Have literally any one besides the people in this building handle your taxes. Total scam read more

Regret is the word that comes to mind. I paid $120 to file a return online. Was directed by HR block to come here to have issues with the return I filed through them, and had to pay another $75 for the hour I spent there. I called the Mass tax department myself and they told me what I needed to do. HR block didn't do anything for me besides faxing the documents to the gov. department. They never told me how much it would cost me this much and I feel ripped off! After I complained they charged me $50. The gentleman who helped - Loyd, was kind and sweet and I have no complaints about him. Don't waste your time with H&R Block. read more

If it is at all possible for filing taxes to be pleasant, I have to say that was my experience with Marilyn Hurley. She is very professional & knows her material. Marilyn was very funny, reassuring and thorough. She walked me through the process and also answered emails promptly as I mulled over the cost of having H&R preparing my taxes. If you are going to H&R Block I highly recommend Marilyn. The only reason why I did not give this 5 stars is because of the receptionist who didn't acknowledge me when I entered and then when I tried to tell her I was there for my appt. she was a bit stand-offish. read more

After years of using Turbo Tax, I was hesitant and nervous to have someone else do my taxes. But based on the review on Yelp, I walked into an appointment with Marilyn Hurley and there's no looking back now! Marilyn was easy going, funny, professional, and reassuring. She walked me through the entire process, never rushing me, or confusing me. She also gave me options before we started the process to ensure I wouldn't feel overwhelmed by the cost of H&R Block. I was thrilled with my experience, and I will definitely share her name, and continue to use Marilyn in the future. read more

Awful experience manager of the office is incredibly rude and prejudice. Decided to work with another HR block office. Very unfortunate how she treats potential clients. I would not recommend. read more

First impression says alot! Not happy whatsoever with the behavior I observed at the H&R block in Egleston. As a first time client, you observe many things. The manager's face expression when the bell rang was disgusting. Her response to Fatima's question regarding my situation was also rude. You could tell she was done for the day and ready to go home. Fatima Fafona, however, was very helpful and caring. I expressed to her how I felt about the manager's arritude and her response was satisfying. I was warned not to go to H&R block for that same reason. Rude Staff! read more

WOW! Am I happy for the yelp reviews that directed me to my new and awesome tax lady, Marilyn Hurley. First of all, Pat, the sweet receptionist got me an appointment with Marilyn for the day after St. Paddy's day. The man who she was helping before me had such a smelly funk to him that she kindly sprayed lysol all around her cubicle and on the chairs and waited for a few minutes for it to go away (the man went away and the smell lingered). I appreciated her consideration and I thought it was pretty nice of her to do - I mean, this guy STUNK. I will never forget the smell. Anyway, back to why I was here. I had to get my taxes done. Taxes, math, money, government, jail, etc. All this scares me. I will gladly pay someone to do this for me. Turbo Tax, my ASS! I will happily give my $177 bucks (which is what I paid) to get my taxes done. I already got the money back from the state. Thank you Commonwealth of MA. Still waiting a couple more weeks to get my moolah from good ole Uncle Sam (can ya hurry up, buddy)?! I am so happy to have met Marilyn and hope she stays at H & R Block for a long long long time! See you next year! read more

Don't bother using for online tax filing. They get more and more expensive and are both forthcoming with costs. Have used them each year and each year I've been increasingly more unhappy. Will not use again. read more

Had a horrible experience here, and I highly recommend you look elsewhere if you want efficiency and communication. Our in-person meeting with Edmond Levesque was great, and I felt confident that all of our needs of filing an amendment would be met. However, in the coming weeks, I could not get a timely response from him, via phone or email. He apologized over email for the delay, but unfortunately there was still no results. After 6 weeks of no action being taken, I decided to go with a different tax company altogether. I should have made the decision to do so sooner. read more

Marilyn Hurley was the most professional, the most helpful and the most courteous tax advisor I have ever met. She may even be the best representative of customer service I have ever met. This is my second year doing my taxes with H&R Block and Marilyn was incredibly thorough and unbelievably helpful in regards to my tax preparation process. I entered the business already frustrated and nervous--I've had a financially awful year and don't have a brain for numbers at all. Marilyn was honest and supremely detail-oriented and helped more than I can possibly express. She will be seeing me again in the fall for an amendment service. Thanks so much to her! read more

If I could put zero stars I would!! Not for me but the sake of my grandmother. She had been going to this location ever since it was the Taxman. They've been doing her taxes wrong for years! I had my CPA go over them and he got her a refund from the last 3 years! And he showed me the reason why. All I can say is PLEASE deal with a CPA than on of these tax franchises. read more

The specialist assigned to us was friendly enough in our first meeting, but once we had e-mailed him the documents he requested, he ceased replying to all e-mails for more than a month, despite repeated attempts to contact him. Attempting to follow up with him to see if he was ignoring us, I called the H&R Block switchboard to find that neither myself or my wife's info was in their system at all, even though we had made the appointment online. If you are not interested in following up with a client, just reply back promptly saying you cannot perform the services you promised to deliver. Ignoring clients you don't want until they go away is something a child would do, not a professional business! And before you choose H&R Block, you should ask yourself if they cannot even enter your information into their own system, how much should you trust them to handle your taxes? read more

did my taxes there,agent mistakenly claimed my son who had a job last year,irs reject them,I was promised to get my fee refunded,nothing came nobody contacted me for two weeks, called their customer support put a claim,called back to follow up no history of any claim,such a disrespect,iresponsability from such a big company,be very careful always get a claim#when speaking to a service rep write things down otherwise you will be going around circles. Not done with them yet. read more

Scheduled an appt but didn't get the correct person I scheduled with. They said it would be revied by that person (an actual tax "pro") when they got in. Never happened. Person who did my taxes was asking me questions about the tax items which i'm not supposed to know. That's why i go get my taxes done. DO NOT go here. I'm going to have to get my taxes redone as they did them incorrectly. read more

We're a couple, so we needed a joint federal and state tax return. We ended up paying 300$ to a tax advisor named Evelyn, who spent a total of 15 min with us. Not really certain why the steep price, because helping us get the maximum refund didn't really seem to be her priority. Never again, if it takes just 15 min, I might as well do it by myself. I might not get the maximum refund, but I will save 300$ for sure. read more

What an attitude I received when I walked into this place. I asked about a product they offer called the Emerald Card. I had the product information up on my iPhone and showed it to the greeter. I said I would like to know more about it and with an incredibly rude attitude he said "Looks like all the information is online what else do you want?" I said I wanted to sign up for it and he handed me off to a sales sent who told me it's only available if I do my taxes with them. That is not what the online information says. However she went back to her personal conversation with another rep as I walked out. Calling got me even less results as the online reps simply repeated that I had to do my taxes with them. I asked where it says this on the website and he couldn't answer. After thirty minutes on hold for a supervisor I hung up. I will never do business with this overpriced rude company. read more

I wish I had seen the reviews before I made the appointment on behalf of a relative. If you remove the reviews of Marilyn Hurley (latest one three years ago), the rest are one star. As others have noticed, communication is not their strength. When I made the appointment, I asked what the service would cost. The person I spoke with didn't know (but should have been able to give me a rough idea; see conversation with office manage below), so I tried contacting Piting, the person my relative would be working with. Three phone messages left and one email, no response. We were short on time, so my relative kept the appointment, during which he told Piting when he needed the information by (part of a divorce proceeding). He emailed her three times, no response. Finally, he got ahold of her, and she wanted to charge him $880 for his returns. He said no way, and she finally agreed to $440. Shortly after that I called to lodge a complaint. I spoke with the office manager Monday morning and told him the story. He said he needed to look at the file. I asked him to call me back late that morning as I would be out all afternoon. I didn't hear from him at all that day. I called yesterday and left two messages (there was a storm, but he was in the office). He finally called me back yesterday evening and apologized for not getting back to me sooner. He said he didn't know why Piting originally charged $880, but the $440 was correct. He said the price is based on what forms and schedules are needed. If that's the case, then the person I spoke with when I made the appointment should have been able to give me a rough idea -- and if she had, I never would have made the appointment; I would have bought TurboTax instead. As far as Piting's lack of communication, he said she had a family emergency after her meeting with my relative. Even if that's true, it doesn't explain why she never got back to me prior to the appointment. All in all, I would never use this place again, and would advise anyone who asked to stay away. read more

I've been having my taxes done at this little office in Porter Square for years. It's not because there's tons of convenient parking (there's not), or because of the attentive receptionist who greets me (don't expect that either). It's because of Marilyn Hurley. She truly makes the experience as pleasant as possible, and she is a true expert at her craft! I will be working with Marilyn as long as I'm paying taxes. read more