My grandmother passed away and I was awarded a few death benefit certificates. When I went and met…read morewith my personal representative "Mr. G," he talked me out of cashing out the certificates and insisted I roll them into a 10 year annuity instead. After I returned home I contacted my tax professional and was advised that there's no difference in cashing out the annuity vs taking small payments over 10 years. It will be taxed the same. I then tried reaching out to "Mr. G," through email. 3 weeks later I got a response stating that he was on vacation and didn't check his emails. I had a feeling this was going to be a terrible process and it indeed was. I replied and asked for the correct paperwork to release the funds and instead of getting the correct paperwork I was emailed the wrong paperwork. I filled them out not knowing they were the wrong ones to file and wasted an additional month of my time. After a month went by I called them to see what the status of my claim was. They stated that I sent them the wrong paperwork and I needed to do the entire process over again. Essentially starting an endless loop of red tape to jump through to release my own funds to me. This is by far the worst experience I've ever dealt with in regards to customer service. These people move at a snails pace and refuse to do anything in a timely manner. They do not want to pay out their customers claims. TAKE THIS AS A WARNING. THEY WILL MAKE YOU WAIT MULTIPLE MONTHS TO COLLECT THE MONEY YOUR DEAD RELATIVE LEFT FOR YOU. DO NOT MAKE THE SAME MISTAKE I DID. Pull your money out as fast as possible and never do business with these people again.

2024 March- May -After eight months of trying to get my dad's little bit of money released to him…read morein larger payments instead of teeny tiny payments every month for the next 41 years, he/I wanted to increase monthly payments , On three separate teeny tiny accounts. With my dad giving permission to the agency owner more than three times to deal only with me, and not dealing with my dad at all. I am my dad's durable power of attorney. The agency owner Jeff kept calling my dad, my dad would tell me I would call the agency owner and leave him a message as you could never ever get a hold of him and it would take him weeks!!! to return a call, I knew to expect that from my dad telling me so from the beginning.. and that never failed every time I called him it would take weeks for him to even call my dad back, Jeff would continue calling my dad, not myself, not once. convincing my dad he would be better off doing it Jeff's way. Jeff had convinced my father not to touch his other two accounts. which were small and I assured Jeff my dad needed to stop worrying about food, paper towels, trash bags, etc. and that he needed his money, but Jeff convinced him that he could draw an extra $54 a month from now until he lived to be 105 to 108 years old and be guaranteed that money as long as he lives even if he lives to be 108! Jeff said he would take that deal if he was my dad. My dad ask if I were to die in a month wI'll my children get any of this money, Jeff said well .....no but you would be guaranteed money if you lived to be 108 and that's what I would do!! to have that security. That is definitely what I would do. !!! Jeff did not know I was sitting at the table when he called my dad, I asked Jeff myself at this time if they would be offering my dad this "deal" if my dad was in his 50s, he stammered and said well, of course not.. I assured Jeff that my dad was no Spring chicken and had severe health issues. And reminded him that my dad did not need to worry about going to get free food at the local churches and things like that, that my dad needed his money as little as it was he still needed it. I reminded Jeff I am my dad's durable power of attorney and mentioned again that my dad had given him verbal and written consent for me to make his decisions for him. My dad thought this guy was his friend because this guy used to have fish fries years ago for his customers.. but Jeff is only looking out for Jeff ! As of November 2024, my dad has still not received any money off his two other accounts!!! my dad has had a 10 day hospital stay in October that he has hospital bills I reached out to the office in Cynthiana. After two messages to the office phone to the office manager on her cell phone who turns out to be his wife. A third phone call back to the office they blocked my number. So only after I called the regional phone number did they reach back out to me? a Saturday afternoon then the office manager wanted to blame my dad saying every time Jeff would call my dad(after I left him voice messages to call me) that my dad would change his mind on what he wanted to do (after Jeff would convince him what was better for him to do) It is very tricky when somebody receives commission or interest on some else's investment ( big or small) they cannot sincerely look out for your best interest.

Second worst Verizon store ever. First time, in a long time we came into buy a Mifi Modem. The…read moreoriginal manager, Christen Church was no longer there whom had the place running spot on excellent. Shayla was very helpful, except they were on back order for the modem so we ordered it on Amazon. She said come back & see her, it'd be an easy set up. Came back the next week. A salesman w/ mustache/beard & trainee Jaclyn were helping another customer for over 20m w/o saying one word to us like.. welcome to Verizon we will be w/ you shortly or this may take awhile if youd like to come back or schedule an appointment. Not one word. Jaclyn finally came over & says she's new. I asked if Shayla was there, she said she's no longer w/ the company. We left as we sat for over a half hour w/ no help or welcoming. Two weeks later, today we have the trainee Jaclyn while Amanda, seasoned employee was helping another customer. I understand & can give a trainee a break however Jaclyn didn't know or comprehend simple things such as how to long onto her account, Amanda said call Corporate, she calls the regular customer service line instead & when I asked her to plug our modem into the wall she said they dont have any outlets... Amanda came over to show her that yes indeed there's a power strip under her desk. On top of that, if you dont know an answer to a question so just say yes ask for assistance cause we almost left w/o the modem actually set up to the account. Then she asked for our pin number over 10 times! Write stuff down like our phone number instead of having us repeat it so everyone can get into our account. Simple things like that I cannot comprehend myself.

Very rude people threatening to have my car towed and proceeded to call the cops or wrecker ..all I…read moredid was park on the side to eat at the restaurant next door..I had to move my car but I let them know I was pissed as I left the driveway