Richard is fantastic and I refuse to go with anyone else to help file our taxes. He's always very…read moreknowledgeable and friendly, and his dry sense of humor has my husband and I in stitches constantly. His wife also works at this location and is absolutely lovely as well! Highly recommend having Richard file your taxes!

Ride Share Worker + Liberty Tax = Living NIGHTMARE!!!!…read more Take the time to read this, so it can save you! My husband and I engaged Liberty Tax for our tax filing needs from 2018 to 2021, investing over $3,200+ in their services, including the "Audit Protection" that they advertise. Liberty Tax claims, "we will assist you through the audit process" and "provide you with guidance and representation," promising peace of mind during what they deem stressful situations. Instead, we have found ourselves in an ongoing harrowing financial nightmare. Every single year we used their services, we have been audited by the Oregon Department of Revenue resulting in exorbitant fees and penalties, far outweighing the costs we paid Liberty Tax for supposed protection. Richard Sharp, the Supervisor and representative who we entrusted with our filings, not only failed to ensure compliance but also provided zero assistance when the audits began. In fact, he avoided us, ghosted our emails, didn't return phone calls and then, when we did finally meet with him, he criticized us for not contacting him sooner. Liberty Tax has given us zero support. Our phone calls to the corporate numbers all route back to the Salem Oregon office, where Richard is the Supervisor, and the person who trains all the Libert Tax tax preparers. We even reaching out to the Portland office who spoke to us, took information and contacted the Salem office, which resulted in again, zero follow-ups. The language they use to sell their "Audit Protection" includes promises of timely notifications and representation; however, when we needed them most, we received nothing but excuses and avoidance. Their lack of follow-through left us feeling abandoned and overwhelmed. Liberty Tax's assurances of "support during the audit process" proved to be empty, as they did not follow through on their obligations, leaving us to navigate the complex and stressful audit landscape alone. To make matters worse, Richard Sharp missed all deadlines leaving us no ability to fight. He took copies of all DOR communication, had us sign a power of attorney form, and he assured us he would straighten this all out. He never followed through, he lost the power of attorney form, we gave him a second form and submitted the form online to DOR. He assured us "not to worry about this" then he missed all audit deadlines and stopped communicating. Liberty Tax left us in a cycle of getting raped by DOR year after year. This lack of accountability and support is unacceptable for a service we paid to protect us from such situations. I strongly advise anyone considering Liberty Tax to look elsewhere. Their track record demonstrates a complete failure to uphold their commitments, placing you at risk for unnecessary audits and crippling penalties. If you value your financial security, your business, and peace of mind, avoid Liberty Tax and Richard Sharp at all costs. Expect to encounter audits, mistakes, and bad guidance, all resulting in substantial back taxes, and zero support when navigating the mess they've helped create. Liberty Tax should be held accountable for their negligence, and frankly, their CPA licenses should be reconsidered based on the disservice they provide to hardworking individuals like us.

The tax preparer, Barbara Card, was very knowledgeable,…read moreproficient and personable. Unexpectedly, she saved me $ and stress. Highly recommended.

Avoid at all costs, they will charge you 100s of $ for asking questions without telling you and…read morethen over charge you. A basic non itemized personal tax return with a couple business questions charged me 700+ dollars when they quoted me 130$ an hour for 1-2 hours. Unbelievable. Also by the time they sent me the bill they even added interest on it. This after the fact I called them myself asking about when to expect the bill. They told me to not worry about it and then charged interest.

We went into Brenner looking at a $15000 tax liability due to a capital gains issue. Joanna at…read moreBrenner worked her magic and we ended up with a nice-sized refund instead! Great service, good communication. Definitely will use them again next year!

After using this company for a period of years, the Salem location closed. So you're unfortunately…read morewe got redirected to the location in Redmond. Awful customer service, manager lacks in every department that I've had to encounter with her. If you're expecting clear communication and a layout of policies when you ask for them, you won't get it from her. 10 out of 10 would never recommend now that the Salem location is closed.

Very nice my agent helped us a lot I recommend going there and the price was low thank you and we…read morewill recommend Brenda plancarte she was great

This firm has done my personal income taxes for over two decades. Needless to say, I have found…read morethem to be professional, timely and a phone call away whenever I have any tax questions.

My whole family has Used HB&M for many, many, years ( Probably going on 20 years now) and have…read morealways had great service, great results and great advice!! I have many other business acquaintances who have used them for years and have been very happy.

My experience with this branch in Salem was great. The Escrow/Title person we worked with for this…read moretransaction was nice and responsive throughout the transaction. They have a small parking lot avail for customers. They got the job done right!

Not happy with the time it is taking to get proceeds from sale of home. Closed on the 17th of the…read moremonth and are told by the bank we will not receive the majority of the proceeds until the 30th of the month! Somebody is making interest on our money.

There is not an insurance agent in the Portland metro who cares more about her clients than Heather…read moreCator!!

It's been a rough couple of months for our parked family cars between a big branch falling on one…read moreand someone running into to our other while parked. In both cases the folks at the Cator agency walked me through how to put things right. Big thanks to Colin N. for being so supportive and helping me navigate the process.

WST, did a good and complete job filing personal taxes for me and my wife and took into account her…read morenew business. I felt like they cared about accuracy and filed electronically after about a week. They provided good services.

Very friendly. Very competent…read more Did my taxes at a very fare price. Done accurately and within a week. Wilma is awesome!