Thank you so much very good service and very good staff and thank you so much James Jones read more

H&R Block - Thank you so much James Jones - Tax Services Near Me - Hacienda Heights, California

Thomas Jones at this branch is extremely efficient and knowledgeable. We have fairly complicated taxes and we were in and out in 40 minutes with a much better refund than we expected. Very impressed. read more

I loved the Triana who did my taxes, she was very sweet and super knowable about what I needed. I can say, I like this place because I needed to do it that day and other one I would normally go to, kept trying to shove the same guy me when I told them I don't have the time to do that. she took me here and even had me send her pictures so that she could start it before I got there and was quick. THE ONLY REASON im giving this place 3 stars is because they are pricy, it cost me 347 to do my taxes, its like we can't catch a break, we get a little money back, to get hit hard by someone wanting it. so, besides that, I like this place and ill be back next year for sure read more

I just had the best tax preparation experience of my life. I was late doing my taxes this year. I was between purchasing online and doing it myself or going in person. I bit the bullet and decided to have a professional do it. I went online and found H&R Block and was able to make an appointment for the next day. I brought all my paperwork and forms which made it easier for my new friend, Flora. She was personable and explained everything step by step as it was my first time with their process. I couldn't be happier with the way things went and for only taking 2 hours out of my busy schedule to get the taxes checked off my list. Flora made me feel comfortable about the whole process and I left the office feeling fantastic with all the weight lifted off my shoulders. I am looking forward to next year's taxes knowing I have someone caring and dependable doing them for me. Thank you so much, Flora!!! read more

Been doing my taxes here for a few years and love it. Triana is always on top of it and responds so quickly. I never have to worry about my taxes or stress out because of her. She sends reminders when it's tax season to look out for your mail. So great! There's so many documentation to go through for taxes, but Triana does it all and makes the steps super simple. I recommend Triana to anyone needing help with their taxes! read more

Last time I had my taxes done was back in 2009. I took all the paperwork I could find and handed it over to James (2010- current) There was lots to sort through, and he took care of me. He made sure I knew what was going on and set me up with an appointment for next year so it wouldn't happen again. Apparently I'm a bit of a procrastinator. I was more than pleased with the service i was given. There was a lot that I didn't understand about filing and he went above and beyond to get all the necessary paperwork together so that I could be on the up & up. I now look forward to next tax season knowing I have someone I can trust that will take care of my needs. read more

H&R Block - Tax Services Near Me - Hacienda Heights, California

It Jan 2020 and I still haven't received my refund. The guy at office on Colima said that was four months ago why Am I call now. Like I told the guy at hr today I work 10 hrs a day I don't I have time to call every day. But I also forgot to tell him I surgery in oct. it's there mistake make it right. When I call customer service today they gave me another number. 855 211 5334 I've been through this dance dance with someone else. read more

Been coming here for the past two years and Triana has helped me out since my first time there. She's great to work with and is always open to answering questions whether it's by phone or in person. Highly recommend! read more

Called for help. No response. Figured it out anyway by self. I am sooo sick of their software attempts to upsell every 5 minutes other than at the beginning and end as they did last year and before. Worse than free streaming services and they take your info hostage as usual, or you gotta paper file or pay up to file a free schedule that they won't electronically send without money. Shysters. read more

Triana makes taxes a less stressful and pleasant experience. Love coming here and doing taxes with her. Everything is explained in detail and done in a timely matter. Always highly recommend people to come here! read more

I just got my taxes done with Triana and per usual, she was very professional and had a lot of helpful information about my return. I've been doing my taxes with her for 9 years and she never makes a mistake at all. Very thorough service. I would highly recommend her to any and all people looking to have their taxes done in a very convenient and stress free way. read more

Have done my taxes here for several years now and have'always received excellent service.

I come to H&R block every year thanks to triana. She does a wonderful job, she's very professional and most important of all she turns the stress of tax season into something more relaxed. She's very upfront and provides the best tax preperation I've ever had, I will be coming back next year. read more

I've been coming here for the past two years now and have always received great customer service. Trust me, I've been to some tax places where I'm just waiting around for hours and hours and HOURS before being assisted. Not here. If you make an appointment and show up to it on time, chances are you're going to get right in, do your taxes then get right out. Now, I do own a small business with my business partner in addition to both of us having "day jobs", so our taxes are little complex at times, but the staff at this H&R Block knows how to find the answers for you (typically, this involves asking the owner/manager but that works for me, just get me the right answer so I can do my taxes right.) This H&R Block is always clean, bright, has the TV on and has snacks and drinks (for purchase) within arms reach. In addition, every single staff member/employee I've dealt with here are friendly and helpful. read more

John and James took great care of us. We are so happy that we came here this year. We wish we would of came here last year. Nevertheless, they went back and corrected the error from last year. Thank you guys. read more

H&R Block - Tax Services Near Me - Hacienda Heights, California

Triana is absolutely amazing. I have done my taxes on my own before, but will never go back after my experience with Triana. She made the whole process quick and stress free. Any issues my husband and I needed sorted out regarding our taxes, she had the paper work filled out and ready to go. We sent in our documents, answered a few questions, and signed the papers. She took the time to prepare everything and ensure nothing was left out. My husband and I were shocked how easy it was. I highly recommended Triana, the low price for her help was worth every penny!! read more

I think John is one of the owners of this business. He is nice and reliable. I hope he will treat me the same way next time. read more

I have been doing tax here w/ Triana for over 10 years. Always satisfies w/ the service. She will make sure that you don't miss anything to maximize the refund. Thank you Triana.. read more

I have been doing taxes here for years with Triana and always satisfied with the work. Really recommend her

First time to This location and got the worse customer service from some Hispanic lady with hazel or blue contacts. She wasn't friendly at all and was rude. First and last time here. read more

So I called and asked to speak with the manager since H&R block customer service said they would address my issue to the branch manager and ask the manager to call me back. Well, I spoke with James, who claims to be the manager for this location. I explained I would like to setup a meeting with him to show proof of emails, phone logs to let him aware of what happened to our failed file tax return attempted. Apparently his staff, Alina, lied to him because he thought they had done and complete the job for us. I explained to him I got a first draft which was done incorrectly. Alina claimed she would send us a second draft to which she never did. That was in february and we are in October. Then, he screamed at me. Said I wanted to commit fraud, and that he wouldn't waste his time looking into it. My phone records calls and I was vivid to hear a branch manager accuse me of something that he has no proof of. I have everything either recorded or in writing and it was so upsetting to have to go through a poor behavior like that. I do hope H&R block escalates my issue. Per my credit card, I should contact small claims and the attorney General. I do hope to get into an amicable outcome with this branch before we take further steps. read more

I have been doing my tax with Triana for years. She is very professional and doing everything efficiently to make sure I get the maximum refund. I highly recommend doing your taxes with Triana Griffith. read more

Do not use this H&R block!!! My son had two 1099 tax returns done with this H&R block. The agent didn't tell him before doing the work that it was going to cost him over $600 to do the returns. She didn't say before we get started that it is going to cost this much before we get started. He had no paperwork or deductions and he was there for a total of 30 min! I called and spoke to the manager who basically said we had buyers remorse (with attitude!) and that he wouldn't do anything about it! Then hung up on me!!! Terrible customer service! Alina the agent that helped him gave him attitude and was very unpleasant to work with! read more

Trisha has been so helpful in getting my taxes done. She is very informative! She answers all of my questions and gives me tips on how to improve for the following year. read more

Never wanted to pay to do my taxes was referred to H&R Block it was quick and easy I got my refund quickly deposited into my bank account and they are awesome at finding you extra money! read more

I went to H & R in Hacienda Heights to get a TIN account number. Well worth going out of my way, I live in Whittier. Worked with Thomas Jones. I must say, he even did the extra by way of emailing the information to my family member. As I was paying for services I asked about a large jug With tickets in it. He informed me that they have a drawing at the end of tax season In April yearly, and give away a prize! With that perk and the excellent service I received: I definitely want to come back to have my taxes done here next year! read more

Love coming here. Great service! Priced right and very qualified tax preparers. My whole family comes here.

Can you believe that they charged me $200.00 for a notary fee in a quick claim DEED? I was told by Mr. John Jonei (a Notary Public) that the law permits notary service of $10 per signature. OMG, He only notarized 1 page which has 2 signatures. it was the first time I got charged by counting the number of signatures in the documents. You better check the service and fees before their service!!!!! Good luck!!!!! read more

This H&R Block location charged my spouse and I $900 and then proceeded to not submit our payments to any of the jurisdictions (federal government and two states) to which we owed money. I noticed while we were there that the customer service agent was using a bank routing number that I did not recognize and have never used. They reassured me that my bank prefers the use of a specific and national routing number. They were wrong. Within several days of having our taxes done, I noticed that no payments had come out of my bank account. I called them and suggested that this might be the result of using the wrong routing number. I was again reassured that it was not a problem. It was a problem. After hours on the phone with the IRS and two state's tax departments, I was able to make manual payments. I was charged late fees in all three jurisdictions. Do not go to this location and you should probably consider whether it is worth going to an H&R Block at all since the exorbitant price we paid reflects a standard pricing model. read more