I was just in their office inquiring about health insurance. They were very detailed and helpful. I…read moredid not purchase a policy through them this time, but their careful explanations were very much appreciated. I came away feeling educated about my choices. Really above and beyond!

Great team with a customer first attitude. Competitive rates across the board. Family oriented.read more

I contacted Gary several years ago concerning long term care insurance. he met with me and spent a…read moreconsiderable amount of time explaining the different policies and analyzing my needs. He was extremely knowledgeable , kind, and professional. I purchased the policy that he recommended and visited him and Jake (his son) two years ago to discuss supplemental insurance for Medicare. once again they spent a lot of time explaining what my options were and giving me their recommendations. I took his advice and purchased the recommended policy. I spoke with Gary earlier this year and he updated on several new perks on my supplemental policy. I feel like he has my well being in mind by keeping me apprised ofpolicy changes. n I am well pleased and recommend Gary Story's services to everyone. Thank you Gary and Jake for giving me peace of mind!

Always greeted with a smile & helpful anyway they are able. Efficient & positive attitudes make for…read morea great team. Highly recommend to anyone. Had State Farm for many years as our insurance provider. No need to go anywhere else. You get what you pay for!

I have been the manager for 9 years. I love my job. I have meet some of the best people here,…read moreemployees and customers. Come see me if you need a loan. I will treat you like family.

horrible in every way. Supposedly "berry" call me asking for information and no clue who they are…read morebut want my information then hangs up on me. Very very rude. Interest very very high also. Do not recommend.

While this review will probably be removed. There is something about this agent's practice that I…read morefound disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance's little secret that they don't tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare.

The service was outstanding and incredibly quick! State Farm Insurance agent Bradley was not only…read moreknowledgeable but also very kind and helpful. I would definitely recommend State Farm to my family and friends based on this exceptional experience.

The lady "Lisa" at this liberty tax place is a crook!!!! She should be charged and investigated for…read moreovercharging unsuspecting taxpayers!!$!!I guarantee she's overcharged every person that she's done their taxes !! for two years of taxes she wanted to charge me $700 !!!!!!!!! Let me have $400 and she gets 700!! When I complained,she miraculously found two coupons to bring my total up to $600!!! she's a rip off and she's taking advantage of every single person that takes their taxes into that place!!!!!! I went to H&R Block and got back 1100 and paid the guy 200 !!!!!!!Liberty tax!!!!! You should be ashamed of yourself for taking advantage of taxpayers , hiring people that take advantage of thier customers!!!!!cr'm

Took my taxes in 2016. The preparer did not give me credit for my tax exempt Coverdale 529 plan…read more She also did not handle my HSA deduction correctly. In the end, I paid $600 to the IRS. Additionally, they charged me 200 for doing the return. After doing my 2017 taxes I noticed the errors. I went back an the manager said he would look at it and call me back....crickets. After refilling my return, IRS sent a check for 1900 dollars. Beware, don't think they know what they are doing.

I had outstanding experience with Darren Lowe, He went above and beyond to ensure I found the right…read moreinsurance policy for my needs. Darren responsiveness, expertise, and genuine care made the process seamless and stress free. I truly appreciated the personalized attention and support throughout. Thanks to Darren Lowe and team, I now have peace of mind knowing I have the right coverage. " Like a good neighbor, State Farm is there. Highly recommend!!!!

Darren Lowe is super awesome to deal with for insurance needs. We did the bundle with auto and home…read moreand the process could not have been smoother. He saved us money in comparison to our old policies with other companies. Darren is very responsive, professional, and personable. I recommend him highly as your State Farm Agent!!

Dennis and his staff are wonderful! Very kind and friendly and helpful! ​They covered my Mother foe…read moremany years and when I moved to the area, I switched to them!

If it is possible to have minus five stars, they deserve it. Many years ago, my wife was sitting at…read morea traffic signal and was rear ended by a lady traveling fast. My wife had to be cut out of the car by the jaws of life. We had full coverage auto insurance with State Farm. The girl who hit my wife had full coverage insurance from State Farm. YET, we had to hire an attorney and sue State Farm for medical costs and they would not take into account that I had receipts for overhauling the engine in the car recently so I didn't receive nearly what we had in it from State Farm. This,,,after being a loyal State Farm customer for 20 years. Like a good neighbor,,,yeah right,,,,more like a crackhead or,,,,,neighbor,,,lock your doors because they're thieves. Go to Widener's Insurance for a fair deal.