Quality of service has reduced over the years. They have become robotic without giving you guidance or guidance, potential dollar Saved or proposed actions. read more

If I could give this place a 0, I would. Long story but worth the read.  At the end, I was supposed to owe "$7,000). I did not think much of it because this was the first time I had gone to H&R block and had someone I did not know do my taxes. I left the store, was looking over it and realized something was not adding up. I went back in, had the accountant look over it and realized she had made A MAJOR MISTAKE. Her name was TERRY, older lady. I had her go back over it, and found out that she had used SOMEONE ELSES TAX INFORMATION. This was a whole different person- different social security number. She tried to play if off as "I was not able to read it very well", this was the paper you had given me to print off (why would I have someone else's tax information and want to owe more money?) It did not make sense at all. She did not take any accountability (taking advantage of me). Turns out after she took the OTHER PERSONS tax info out, I only ended up owing $121. That's a huge difference. I went to a more professional H&R Block to have them check to make sure the previous location I went to did not screw me over AGAIN. I constantly called and talked to the "manager" MANNY for over a few months and nothing got completed. I went back in to talk to MANNY in person to try and get the $315 I paid for back, because they made a MAJOR mistake. This is their policy "H&R Block's policy on mistakes is covered by its guarantees, which vary depending on how you file your taxes. For errors made by an H&R Block tax professional, the company will cover penalties and interest, refund your tax preparation fee, and file an amended return for free.  They did re- file it for free but refused to give me back the money I paid them to do my taxes, not holding up to their policy. MANNY was very rude, did not care about my situation, and very unprofessional. Trying to say it was my fault that I made the mistake and signed it when they violated someone else privacy, by inserting someone else's tax information onto mine. I paid for a service to be done because they are "experts", that is their job, not to supervise them! I also contacted corporate and spoke to the district manager of Kissimmee. She claimed she filed a report to the escalation team. I waited and waited to hear back from them. Called her back, lots of times to find out what was going on, and she refused to answer for weeks and weeks. Finally, after 3 months or so I was finally able to get ahold of someone, her name was Sharon and she was super helpful, apologized, and refunded my money back. All I wanted was for them to take accountability for the mistake they made and to refund me the money back I paid them to do my taxes. Now I cannot speak for other locations but I will never come back to this location and honestly, probably will never use H&R block ever again. Unless you want someone to make a MAJOR mistake on your taxes, not take accountability and then not care about it, I recommend not to go to this location. read more

we had a great experience with Manny Rivera at Rolling Oaks in Kisssimmee. thank you, Manny!

Absolutely the WORST experience we've had doing taxes in 20 years of having to file taxes. They don't tell you they are going to upcharge you an exuberant amount to file 1 itemized deduction. You are better off just using the free online tax companies off the IRS government website. Do NOT come to this place to do your taxes. The fees are definitely hidden. Also, waited over 30 minutes for our appointment that only lasted for 30 minutes so they must have taken an unscheduled appointment before ours. The charge was over $200!!! We were told $85. Manager was extremely rude as well. read more

Do not go here! Terrible experience. Had a 10A appointment with Bill Oliver (which I scheduled a week in advance). I arrived at 9:50A and sat in the waiting room for nearly an HOUR past my appointment time. The receptionist was unprofessional. She had a personal phone conversation while I was sitting there and even went to Target to pick up some office supplies (I only know this because I heard her phone conversation) while I was waiting. During the 50 minutes that I was waiting, Bill never excused himself from his appointment that was running WAY over to apologize and communicate how much longer the wait would be. After 50 minutes of waiting, I decided to leave. I did not receive a call from Bill to apologize for the inconvenience. read more

I'm giving this 2 stars because the people at this location are very nice even though I was charged a CRAZY amount to get my taxes done, but didn't question it because I was just happy to be getting my refund! But what really dropped this rate down is their banking system with Emerald Card Services. If I could rate just my phone time with them it would be negative 5 stars. I'm a single mom trying to get on her feet to raise her son, it's been hard but things started to turn around and this tax refund was one BIG step in things getting better because I do not own a car, and this money was going to get me one. When I never received my first check and I called the women assured me MULTIPLE times that she is sending me another check to the correct address. Already frustrated at this point 2 weeks go by again and I don't get anything. So I call again... the check was NEVER sent!!! Every person that I talked to could care less about my situation that they put me in. They sent me a form to fill out that this HR Block location was kind enough to help me fill out and fax back to them, and called again the next day and was told that they have received the form and will be put on my Emerald card either that day or the next. I called again today because I saw that the money was STILL not there... and was I informed that I wouldn't get it until next Tuesday. At this point I was so so furious. I was supposed to buy a car TONIGHT and STILL a month after I was originally supposed to get my refund, I don't have the money! I cried, over the phone at these people, I couldn't tell how absolutely frustrated and distraught I was. Supposedly, after being transferred to about 5 different people today I'm supposed to have the money at midnight tonight. I have been lied to over and over and over again. I have no problems paying for a service, but there banking service I got nothing from but lie after lie. I hope so so so bad that I get this money tonight. But I will NEVER use HRBlock again because of all this. read more