I was able to schedule an appointment over the phone, very friendly staff! I was informed of all…read moredocuments to bring in. I was in & out fairly quickly, explained my return over paper. Thank you Mary & others in the office. Hope to make this long term & be able to return next year.

My parents have been going to Ochoa for over 10 years. I was recommended them for my business and…read morethe amount they charged me was ABSURD. I paid over 1.2k in just accountant fees... MORE THAN ACTUAL TAXES. I'm not able to tell you if they are good for personal taxes, but for sure not for business.

"Norm" did my income taxes this year…read more After taking 4 weeks to process and hearing nothing, I later found out from Norm that the software system they used was recently hacked and he/they "could not safely electronically file my taxes", so mine and various other customers returns had to be put in regular mail. It wasn't so much that this happened - stuff happens - but he did not let us know about this fiasco. Several times I called Norm, and he would always say he would "call right back" - he never did, I either had to call him back, or, one time I physically had to drive back to the location to ask him some questions. I eventually received my federal income tax refund 11 weeks later, and my state after 19 weeks in mid July. Even though I had requested them to have my return posted electronically, a paper check (from state) was mailed. Norm personally seems like a nice guy, but after this entire incident, I doubt we would use him or this firm again.

Some of the most accurate in accounting professionalism that I have encountered. I suggest the…read moreservices of this firm to anyone.

Claimed to have given me a "new customer discount" and told me that the rates in Chicago are higher…read morethan the state that I came from, so that's why I am being charged more than the Jackson Hewitt I filed with last year. Just to find out that he charged other people who have previously filed with him less. He felt like because he helped he get a tax break he should be able to charge me more. When I asked him about an actual new customer rate he shrugged it off and began to explain how we broke even. I watched him make up a number as we sat there. Will not be returning

I initially made an appointment with this location and had to cancel because of over scheduling on…read moremy part. On the day of my rescheduled appointment, I appreciated that there was no one in the location except for Al. Although the sign read, that customers can conveniently drop off their taxes and return later for pick up when I suggested that Al seemed a bit put off. He promised that he would be done in 10 minutes. I asked if he needed to see the previous year's tax return and he briefly looked them over and gave the package back to me. He had read on the folder the amount I had to pay the previous year's tax preparer and said to me Oh, did you go to a Mom and Pop shop? Well, you definitely will be paying more this year. Purely unprofessional! Believe me, if I had time to leave I would have but this appointment was made on July 10 and this year's returns were due to be mailed by July 15. I did not like his attitude and did not feel comfortable with him. I personally felt uncomfortable paying $444 for my taxes to be prepared and owed $4100 in federal taxes. I left that day feeling sick! Then, the next day I received a call from Al admonishing me because he had called the previous evening and had not been able to reach me. He explained that he had not taken a deduction out of the taxes and needed me to return. Luckily, I was right around the corner. I thought I would just pick up the reprinted documents and leave but again I had to wait while he took his time to enter something in the system. I believe had he looked at my previous tax returns he would have seen the deduction listed there. Customer service goes a long way. Tax preparation for me is always stressful and uncomfortable. Had he been more friendlier I might have felt comfortable, safe, and trusting to make that hefty payment and accept that he made a mistake or if I want to be kind...an oversight.

Michelle did my taxes for several years and suddenly I was audited by IRS. When I went to her for…read morehelp she told me to send her paperwork and after several messages she just ghosted me! I sent text after text after text, with no reply! My due date for filing my paperwork expired and now having to deal with IRS on my own. Her lack of professionalism is disgusting! She didn't even have the common courtesy of letting me know that she wasn't going to help with a problem that SHE KNEW Of, and never advised me differently. I even called Murillo tax service office and left a message, requesting an office manager call me back and got the same response...NONE! Would not recommend this place to anyone!

definitely don't recommend this tax service. Never respond back contacted Michelle multiple times…read moreon my tax return never heard back. I definitely won't be coming back.

I have been having my taxes prepared here for 4 yrs. The staff is always professional and…read morecourteous. I had my taxes prepared yesterday I got a larger refund than last year! I decided to take advantage of the interest free refund anticipation loan. Today (sunday) they called me and told me my refund anticipation loan was ready! They work fast!

If you're looking for a top-notch, professional, responsive, and importantly, friendly Accounting…read moreFirm, look no further! These folks are the crème de la crème! From the minute you walk in the door and are greeted to the time the tasks they work on are finished, they are excellent in all facets! In fact, they have been the best accounting firm I've dealt with! A special shout out to Erik, Lee, and Briana who were an absolute pleasure to deal with! Accountants usually pay attention to detail, but this firm (and I've dealt with many other firms) are nonpareil!

I dropped off my paperwork to complete 2025 taxes. I went there for 3 weeks asking for a price…read morebefore Erik completed my taxes. 2 weeks before the tax deadline he called me and gave me this enormous price for simple tax preparations. I was left scrambling to find someone to complete my taxes last minute. I would never recommend this tax accountant location to anyone !!!

Needed projections for tax implications as a result of additional income, Adel was very responsive…read moreto all of my questions before and after the projections were given to me. I will be using him again come tax time next year.

Adel and JS Accounting Solutions were such a find (thanks Yelp!). My husband and I seem to have…read moresome sort of complicating factor on our taxes every year - filing separately, small businesses, student loans, new babies - and Adel patiently collects all of the info from us and runs multiple scenarios to make sure we are getting the maximum refund possible. He's extremely efficient, answers our questions promptly and is a very nice guy on top of it all. Can't recommend JS enough.

Very knowledgeable and professional and price very reasonable. Did my wife's immigration…read moreapplication with them and everything got done very quick and efficient and didn't have to pay expensive attorneys saved me a lot of money.

The owner verbally assaulted me and my young son over a parking spot. My son is unwell and had…read morejust had his blood drawn and other tests done and I was bringing him to the bakery next door for a reward treat. She demanded I move my car even though we were already nearly inside the bakery. I explained that my son is sick and I was just grabbing a quick treat and we were leaving. She threatened to call the police on us. This woman is as cold hearted and soulless as they come.