Zero stars. These people are flaky and unprofessional and because of them not doing their job and not filing my taxes on time, I had a late penalty of 3500 that I had to pay out of pocket and they said they could reimburse, but it's been over 2 months with nothing from them. I would run from then and never use them again. Absolutely terrible. read more

Worst customer service- (esp. Christian Vaughn) rude, doesn't respond to emails or pickup phone calls. Picked up my paperwork and brought to the other location on Lakeville read more

Pathetic Pathetic service. Definitely would not recommend them. Wrongly filed my taxes and were not helpful when asked questions. The old man answered questions in a sarcastic manner read more

My husband and I (very recently married) have always done our own taxes. This year we had some complexities (including filing "married" for the first time), and wanted to be on the up and up. So we we went here. Paid them several hundred dollars for less than an hour of their time. Set up an installment plan, and went on our way. Last night we received a scary letter from the IRS...a bill with additional penalties and interest. Took our paperwork in today, and were informed that "Since you didn't opt for the "peace of mind" option (Basically 50 extra dollars to do their job *correctly* I understand now), there is nothing we can do for you unless you pay another 99$." So no. If you do go here, make sure you pay the "peace of mind" bullshit. Otherwise they'll just do a crappy job and then blame you. Needless to say, it's back to TurboTax for us! read more

The worst ever! Prepared wrong, charged hundreds to prepare taxes wrong, unable to get an answer when calling the HR Block line , thousands in penalties , and still no call back after multiple promised calls. Also hours spent on hold, don't ever go here. read more

I former tax preparer retired. For the last 2 years I went to H&R Block in Petaluma. Diane Solari prepared my taxes. the first year, and I saw her doubting, there were problems with appointments, comunication and dates. I belive she did a good Job with my taxes. I went back for the second time, last year. I encounter some of the same problems. Probable the taxes were right. This year I made an appointment in the same office and requested a different tax preparar. Te office made an appointment for March 8, and it was confirmed with Arlene. The Day before the appointmet I called the office and I was informed that I did nor have anny appointment on March 8, and the next possible appointment was in April. I requested a call back. Arlene returned my call, in the evening, and told me that she had seen my appointmet but her boss had cancel it, and stated that hr boss does that rutingly, and hurt her feelings, but she has nothing to do with her appointments, her boss makes them for her. Arlene was kind, and i imformed her that I will make a review, she was in agreement. I lost trust in the H&R Block, Petaluma office and should be investiigated for violations of ethical standards. read more

If you want your taxes screwed up for the next 10 years then by all means take them to H&R Block. Specifically Catherine Barden and Leeann Dunphy. I don't know how they got their job at H&R Block and I don't really care they're both incompetent lying idiots who stole my tax papers and refused to return them OR they lost them. . They didn't fill out my paperwork they did NOTHING. I'd like to file charges against them for fraud. Pretending to be tax preparers. Run from H&R Block if these two are a representation of the rest of their employees. Which after visiting their office and speaking to them on the phone they all seem to be the same. Take good notes and record everything they say. When the IRS comes knocking they'll be gone. Leaving you holding the bag read more

I highly recommend this H&R Block... It is such a relief to know that my taxes were prepared correctly, and it was so much easier than trying to figure them out myself. I was very pleased with the courteous, accurate, and professional service that I received. Well worth the cost. read more

I usually file my taxes on turbo tax. This year I had some additional forms I was a bit unsure about, so I thought I would go here to have someone do my taxes this year. The lady I went to was not very kind. She kept sighing through the entire process and was short with me when I would ask questions. I am not tax savy, as I have just started filing taxes post college. She was not helpful and made me feel terrible about the questions I had. Her computer system wasn't working properly and needed to call me back to finish my taxes after she talked to IT. I didn't mind, but she kept rolling her eyes and sighing. Overall, a lousy experience. Customer service was really lacking and she clearly is burnt out on doing taxes. She even admitted she was very tired and flustered. Also, during our tax session, we were interrupted several times by the front desk lady, who needed information for other clients. Not the time to ask my lady those questions. Then my lady had to leave to go work on another computer for another client. Really?? Overall, I was not impressed with anything here. I will not be returning. read more

Too expensive! $200 to file 2 W-2's!!! I won't go back, but the lady who filed from my taxes was really nice when and helpful! I give her 5 stars!!!! read more

Had an appointment with Gerald. He did not show up, leaving me standing at the desk. Said he would not be there, no explanation. It took time, planning and effort to get there. I felt insulted. H R Block listened to my complaint and treated me fairly and respectfully. read more

This place is awful !!! Had my brother scheduled to go here and the person who he was scheduled with ( amanda) turned him away when she found out that he might owe! "Stating that he is taking food out of her kids mouth by being there" . I rescheduled him to be with the lady we usually see (arleen) and the woman at the front desk tells me he is scheduled but cancelled his appointment without telling him so when he showed up they had him wait an hour then told him arleen wasn't available . So i reschedule him with arleen and at this time inform the girl that i had ensured that all of his back taxes had infact been paid in full that we had a recipt to prove it and that just incase he would also have my credit card to pay if needed. He goes for his appointment they have im wait for an hour outside ( outside was specifically requested) then turn him away again saying its for his benefit since he owes ( he did not owe we had recipts to proove this direct from the irs) so i call and the same lady at the front desk tries to tell me that they did this for his benefit !! When i retold her that i didnt believe that because i had told her i was paying for it she says " oh i didnt hear that" of course you didnt cause if you had you wouldn't have cancelled !!!! The only thing this office is concerned with is there paychecks and even then are so blind that they are turning away paid work ! Please do not waste your time go somewhere else ...beware.... Bad business.... read more

We had a scheduled appointment. We came in prepared with all our expenses categorized and totaled for my sons newly small business. I mentioned I was there because I kept his books and we wished to use the mileage method on the vehicles. He explained the rules and I said we understood. He proceeded to explain actual cost and I explained we would not use that method as we did not keep gas receipts or other receipts related to the vehicle. He then said you have to keep a book and write it down your mileage if you go the mileage method and Iwe explained that was what we did. When I gave him the cost of the phone for the year of $565, he then said I could not write the whole figure down I needed to deduct the personal usage, I stated that the figure was correct. He then handed me our paper saying I needed to go somewhere else. So we left and had our taxes done at another office. We are not crooks, we are professional senior adults who pay their taxes and are not trying to get away with cheating the government. read more

I had some serious issues and challenges and even some tears. With a steady hand and good info and take charge attitude. She took me step by step and help me set up a plan as to how I was going fix everything one step at a time. She was very patient with me and explained as we went. We have another appointment set for next month to continue on. read more

very good for what it is - these guys returned me over $3500 where more expensive accountants did not

My wife and I went here for the first time after I made some errors on our taxes. Let's just say that the IRS was not impressed with my tax skills and sent me plenty of letters letting me know all the cool things they can do to me and everything I own if I don't fix my mistakes. I called this H&R Block and they scheduled us an appointment right away. We were greeted by Karl Foss who said he would look everything over and see what he could do to help. Karl spent the next 3 hours trying to figure out exactly what I had done to our taxes. He was amazing. When he didn't know something he dug into the tax codes on the spot. ( we file in 3 different states) The customer service that Karl provided was the best hands down we have seen in years. It's hard to find someone that is both friendly and knowledgeable these days. Karl was able to fix all the errors and has put a stop to all the not so enjoyable correspondence with the IRS. I would have given him 100 starts for just this service. Today I went back to him for some help with an Oregon tax form that I needed to fill out for a property I am selling. The form they wanted filled out would be a great entrance exam for MIT. I figured it would take a few hours for Karl to complete it. I was wrong. When I got to the office he showed me all the research he had completed prior to my appointment. I was in and out in no time. We will ONLY be working with Karl Ross in the future. As a side not the prices are fair. Thank you for Karl!!! read more

Five stars for the service, one star for the price, so I'm averaging. I have always filed my own taxes but this is the first year I started my own business so I wanted some professional help with my 1099 forms and whatnot. I work from home, have very few overhead expenses, and have basically nothing to write-off. But, since H&R Block corporate sets fees, they charge the same for my handful of expenses as they do for a biz that has millions of dollars in expenses. I ended up having to pay $379 for the prep fee, which is a lot for me. The associate that helped me out did everything she could to get the price reduced, and for that I am extremely grateful (it was originally going to be $455). I will not, however, be using them again as it is cost prohibitive for a tiny business like mine. Unless you really need to talk to someone and have a lot of questions, I'd say you're better off using Turbo Tax. read more

We had a terrible experience here. They charged us an extra $100 for filing late, even though we brought in all paperwork and met with the accountant well before the cut off date for the late fee. The accountant waited until the very last day before the deadline to have us come and sign the return. When we showed up at the agreed upon time, after rescheduling our entire day, we were told it was not ready. They'd call when it was. Are you kidding me?? Long story short, we had to pay extra and disrupt our whole life because the tax lady waited until the last minute. Never, ever again. I will stick to private tax preparers in the future. This place just feels like such a scam. read more