I went in to open an account and was told Bryce would be available in 10-15 minutes. 20 minutes later I went to the front welcome counter to get an update, said they would check on it. Meanwhile another gentlemen sits next to me after 5 minutes was taken back, maybe a different transaction, but watched him walk out after he was taken care. That's when I walked out. Very poor service, pathetic really. 30 minutes of my time wasted. We will take our money elsewhere! read more

Have used RCU for our business and personal banking, for over 35 years. Still great local service.

I had a really terrible experience over the last few months with RCU. It all started with fraud, and ended with a customer service representative strong arming and lying to me. I was livid to say the least. It turned out that I was just speaking to the wrong people about my issues. Once I came forward about the final straw, I had representatives clambering to provide needed support and information. My issues were rectified and the individual who pushed me to the edge was given much needed coaching. All in all, though it took 2 months and more phone calls than I care to recall, RCU (and Josh Wong specifically) made up for the hours of frustration. Josh ensured that all of my questions where answered and needs were met. He circled back to tell me that action had been taken regarding my concerns and followed each issue through to its end. This is the kind of service that brought me to RCU in the first place; and this is the kind of service that will keep me as a patron and member. read more

There is one employee who should not be working in a job where she has to deal with people. I suffered a bankruptcy 7 years ago when I lost my job and could no longer walk without a crutch (the femur in my left leg had pushed through the femoral cap). The employee who treats me with contempt brings up the bankruptcy any time I have contact with her. I have an auto loan with RCU so still have to maintain a business relationship, but she makes it a once-a-month time of dread. Avoid RCU. There are other credit unions and banks who deal with customers on a professional basis, not one of hatred and vengeance against a customer for situations out of the customer's control. UPDATE: December 28 - Merry Christmas from Redwood Credit Union: they doubled my car payment for December and January. Do NOT do business with these crooks. read more

Interesting that my review got removed because I mentioned that since the "pandemic" service has gone noticeably downhill, to the point where, as someone who is legally exempt from wearing a facemask, I am now forced to do my banking, including large withdrawals, in the parking lot. Is this judged to be "too political" somehow? Is any criticism of a bank's customer service policies to be censored here on Yelp, simply because it dares mention RCU's glaring and obvious shift towards policies of overt and unapologetic discrimination? If I noticed a black person being denied service here, and wrote a critical review of the establishment, would that be censored as well? read more

I really like this RCU location. Love that it has two drive thru ATM's. Busy times vary, but, I find myself never waiting more than 5 min to be attended inside. Great staff. read more

My branch in Petaluma is good. However the overall organization seems pretty weak. I recently asked for with my auto loan and was given a nonsense response. I was also requesting assistance to a rate reduction for my auto loan and was told they were unable to at the time......against policy or so...... So vague explanation...... I think it could be done if they wanted too. I've been a member for 22 years...I guess you have to be a member for 25 years or so before they'll cut you some slack! read more

Refreshing friendliness at RCU! I agree with Julie W who says the nay-sayers on here are not seeing the full picture - what everyone has been through with COVID and other stressors - lighten up, people - RCU is a well-run operation; maybe not the best portal interface for business accounts, but hey. They're always striving to be better! read more

They refund you for fees levied from using non-network ATMs twice a month. What??! Yes, you read correctly. They actually pay you back. According to Consumer Reports, only 1% of banks do this. And it isn't even hard to find an in-network ATM...all 7-11s, for example. Really reasonable loan rates, too. After years of B of A mediocrity, we switched to a back that actually seems to care. They're local and support so many good causes. Happy to have finally made the effort to switch! read more

The employees at RCU are so helpful! I am always happy with my experiences at the bank. Today, Jorge squeezed me in, between his appointments, and got me out of there with my loan complete within minutes (even though we messed up in something and he had to correct it) Thank you RCU for caring about your customers. read more

Don't ever go to a big bank. Go here where people aren't profit motivated and you know you'll actually receive sound financial advice. I could not possibly recommend this place any more. If you're going to speak to someone about finances, see Jose. read more

I'm Very pleased with the customer service and the prompt service that I received from Chet... He helped me with any and all questions I had with my Notary service for some title documents. He was personable and polite, very attentive to what he was doing and was sure to answer every question that I may have had. People like Chet make it easy to do business with Redwood Credit Union. Service member's like him are the reason we switched from Community First Credit Union. Thanks RCU, you have a life long customer ! Regards, John read more

If you are the victim of identity theft, here is what will happen at Redwood Credit Union: 1. An Automated call will robot-scream all of your recent transactions at you. If ANY of them are wrong, you will be redirected to a real person who will tell you your card is canceled. 2. You THEN have to call RCU during business hours to get a new card. READ: The guy who canceled your card can't give you a new one. 3. You THEN MUST WAIT for the fraudulent transaction to go through. READ: They will not cancel the fraudulent transaction. It's against their "policy" (they will smugly tell you). 4. You THEN MUST CALL AGAIN (that's three times on the phone total) to ask them to refund the fraud. 5. It may take a number of WEEKS to get your money back. You will have to check regularly. Any perspective by you, the customer, that the procedure is too difficult will be met with scorn and smugness. After all, who do you think you are? Ironically, the whole thing used to be much simpler. You'd get a call from a real person about the fraud, they'd cancel your card, refund your money, and issue you a new card in the same 5 minute exchange. How things have gotten worse is beyond me, but I'm pretty disappointed about it. Frankly, I'm looking at other banks. And I've been with RCU for almost 20 years. If a bank thinks their policy is more important than your time or money, they're not worth it. There are a lot of other options. read more

Yes! The best! This location is big and spacious. Although the location is kind of weird (shopping center?) there is plenty of parking. The best part? Not one, but TWO drive-through ATMS! read more

I am really really upset by the level of service from RCU. 10 days ago I went online at least a half dozen times to change my pin # on my card. When using my card I found that my chosen pin # never worked. Some bank employees told me that changing the pin on the website no longer worked; some employees told me it should work. Since yesterday, I have been trying to login to my account using the RCU website. I enter my username and the page just sits there spinning, doing nothing. I tried to call in to customer support and was on hold for over 5 minutes before I hung up. Hey, RCU, I am on the verge of closing my account !!!!! read more

My wife and I visited recently to discuss a loan (Petaluma branch). We found Natali to be very welcoming and attentive. The same can be said for the loan officer we spoke to, Veronica. Great job - we'll be back soon to finalize. read more

I had written in the past two months ago a bad review about the Redwood Credit Unions . Upon reading my review the bank president challenge me to come in and review my issues. I am happy to announce that after my brief meeting with the branch officer Jenna we reviewed my status and I was able to open up an account I was treated with good respect honest caring and professional courtesy by the branch all it's employees and the bank manager . A big thank you and I would recommend the bank and credit union to anybody who wants a good neighborhood base secure institution to bank with I can't say thank you enough read more

I had a appointment with Angel at the Petaluma branch a few months back. She assisted with my daughter's auto loan and was a absolute professional. I was blown away with her work ethic and how she handled business. Amazing service. Highly recommended!!! read more

Just transferred all my banking accounts to Redwood Credit Union. A big thanks to Veronica that made the whole process much easier for us. For all of you, like me, that are tired of getting nickel and dined to death by BIG BANKS, DUMP THEM. Transfer to a credit union that works for its members NOT STOCKHOLDERS AND CEO's read more

This Bank was amazing. The staff was professional and polite. I want you to know they are one of the best .

I lost my friend and needed to remove him from an auto loan. It is a weird time during this pandemic and Stephanie was there to help me. She was very kind and professional. She helped me get it all taken care of. I really appreciated her help. I will definitely stay doing business with this branch because of her. read more

Been banking here for several years now and have never been happier. Every interaction I have ever had has been great. So thankful for this place. I recommend them to everyone read more

Caz A was welcoming and helpful, helped me set up a checking/savings account, found out she can also help me with an auto loan in the future. Thanks Caz!! read more

Worst costumer service! Special a bank teller named Tatyana, you ask her a simple question and she answers you in the most rude way; she barely evening said hi to day the least! read more

negative 100 stars! CMON open another branch already!! 20 deep in line is a must here!! 45 MINS-1 hour for a simple cashing of my payroll check EVERY WEEK!! ABSOLUTLY LOATHE BANK DAY!! DO SOMETHING!! BOOOOO going somewhere else!! Had enough of the lifeless staff as well!! Not a smile in the place!!!! Probably treat their staff poorly too!! Soooo FRUSTRATED!! UGH!! read more

I received a lot of recommendations for Redwood Credit Union when I moved to Sonoma County. They have lived up to their reputation in every way. Setting up the account was fast and easy. I got debit card immediately. I can use my deposited funds immediately up to $3,500 which is amazing. Their customer service is great and they have so many ways to deposit funds. So far I have had no complaints. Its the best bank I've ever had in the 40 years I've had bank accounts. read more

This used to be a good bank but they're constantly remodeling the place and now there's less tellers. I spend an average of 35-50min in line now. Sucks when your there on your lunch. They need t spend less money constantly re doing the lobby and more on actually staffing the tellers windows. read more

Oh, c'mon people. Those negative reviews are so harsh. It's been a very tough year for everyone, and I expected lines to be long everywhere I went. I love our local RCU branch, even if I have to stay in line and wait my turn. The tellers are always helpful, knowledgeable and friendly. They never get my transaction wrong. They're thorough and patient. Give a little more credit where credit is due. Thank you, RCU, for always taking such good care of me. read more

Thank you Redwood Credit Union! And thank your bank teller and managers, they make the magic happen.(Thanks to Jana who helped me through the entire process!) read more

Very disappointed. I'm probably going to have to seek legal action, contact the BBB, and consumer protection agencies regarding RCU attempts to double charge me for vehicle insurance. I have called and gone into branches countless times to get this fixed. Each time I am told that there is no problem but I am still getting harassing letters. I will read more

I have been a member since 1967,yes,that's 50yrs.In addition to our regular checking & savings (which have been great service)we have financed 8 autos & one 20 ft travel trailer.This was at very low interest rates.Now,lets talk about customer service.When visiting our daughter on Colorado my wife fell and became a quad.and would be confined to a wheelchair.I had to purchase a handicapped van.I found one that would fit our needs.I called the loan department in Santa Rosa.She worked with me and the auto dealer by phone and faxing.I had approval within a week,again at low interest rates. Where else can you find customer service like that except at RRCU.They have always been there when I needed them. read more

Generally I love the credit union. I came here because I hated the impersonal service at my old "big bank". Today however, I had a lousy experience. I got to the bank right at closing time. As I headed for the door, an elderly lady walked up at the same time. I stepped aside to let her enter first. I noticed a bank employee running towards the door. I though this woman was being polite to the elderly woman and opening the door for her - imagine my surprise when instead the employee quickly locked the door, without a word to either of us. this woman obviously had business with the bank that required a person rather than a machine. Was is a little after closing time? Probably. But this was still inexcusably rude. I would far rather encounter a locked door than have one barred right in front of me. Really, would it have killed them to at least help the older woman? Is this the service I can expect as i get older? Exactly what I don't want in a local business. What a shame. To the Branch Manager - please don't ask me to call you. Just train your staff in common courtesy. read more

I am so happy with RCU since leaving Washington Mutual come Chase. I have inconsistent income with my own business and at times hover very low. With RCU I can set up safeties that do not require opening a line of credit. The fees are lower, and the bankers do not get commissions. As a credit union it is Not For Profit and you are a "partner" like all others that have accounts. It is a certified green business, a local business, and a bunch of great people working there - that speak not as puppets but as invested employees/partners. RCU has never engaged in the risky lending that put other banks at risk. Also, they have a nice progran for children, "junior rangers" and at a certain age "junior partners". My kids each have an account and online access, including fun activities. A great bank. read more

Best phone customer service, Shakerria. She was helpful, efficient, kind, and calming. I had to dispute fraud charges and she made me feel heard and moved my issue to the next step. I thank her and redwood for this great service!! Shakerria, you made my day! read more

I love RCU. I've been with them for maybe 19 years or so. The employees are friendly, the rates are great. I love the free checking with the rewards for the debit/Visa cards. I bought a car through them in 2003 and got an amazing deal and a loan with a great rate. I'm still driving that car, so it was the right choice! I love the fact that they are locally owned and not a big megabank that opens false accounts to rip off their customers (like some other bank I won't mention). read more

I love this credit union! We have a corporate account here, a payroll account, and personal checking accounts. We also did our recent car loan here. I find all the tellers, the Manager Nick, and Carol (who feels just like my own personal banker) to be professional, courteous, quick and responsive. I moved all our business from B of A years ago, and quite honestly, I'm a person who really expects service. At RCU, I get it. Super place. HIghly recommend. read more

Best around !!! The folks I talked to at the 800 number were in right in Santa Rosa. Ummmm helllooo - what company doesn't have a toll free 800 number ?!. I opened my account, got a GREAT VISA (better than my Chase ripoff card) and moved my investments after talking to the very smart folks in Petaluma. It was clear they cared about ME. These people know how to do it !! read more

This Credit Union should have O stars!!!!! If you want to make contact to them or anything? good luck. I called the 800 479-7928 number and it tells you to go to O for operator, if you do not know the extension number of someone? If you need the operator you will not get to that person ever! and after you try that - the message repeats over and over telling you to do the same thing that does not work! I tried to call the regular phone number (707) 545-4000 and it states this number is not working! No way to make contact!!!!!!!!!!! I have gone in to talk to someone ( Petaluma Branch ) and you are told to sign in then wait / have a seat behind others waiting and after 20 to 40 minutes you get someone maybe? I was going to do a lot of banking for my company and personal but no way to make contact to even get started? . So Horrible service - as if they are not interested enough to give you a phone number or a way to make contact with them!!! You have to drive there an wait and hope you get your question answered by the right person? I have talked to someone in the branch before after waiting but he did not know the answers to my questions. Waste of my time! I say their lost because if I am going somewhere else so are others. Hey manager Jana Beatty have you seen how many bad reviews on on your watch? I guess you and your cooperate office does not care that Redwood Credit Union is not in the customer pleasing business for banking needs to the consumer! To bad read more

Really, there is simply no reason to waste your money on fees at a big 'for profit' bank. I have used RCU for over 15 years and have never had a bad experience. read more

Just moved my banking here. Very friendly and knowledgeable!