Professional Knowledgeable…read moreAccurate Attention to detail Quick results Excellent rates

having my taxes prepared and taxrecover was a stress free…read moreordeal for me! Marcos is very personable and asked all the right questions, he's seems genuinely interested in doing the most to get you the maximum from your returns ! his prices are very reasonable, I will certainly be back next year . Dave K

I've been using Burrells for years now and will continue to do so! It's a father son duo that will…read moretake their time and get it done correctly, so you will get back the max that you're supposed to....Thanks again!!

we've been using Burrell's for business and personal taxes about 5 years now. very knowledgeable…read moreand upfront. always happy with the services and they really know their stuff!

I have not heard anything from the IRS so I'm guessing that they accepted the new returns, which is…read morea good thing as my stupid soon to be ex-husband left me with a HUGE debt, and I only get a bit over 1,000/mo from the govt. He claimed he couldn't deduct anything from the very popular program he was using. Riiight. Luckily the CPA did know! Now with the collapse of the stock market etc., I am so broke it's pathetic, and I think I won't owe anything next year!

I have been going to Jay for Years. Always polite, professional, and patient. I find that other…read morereview impossible. I'm not sure who that person spoke to but it sounds unbelievable. No one in there would say that. The only way that could have Ever been said, would have been in Jest. Even then Im not seeing it. No way. Jay is a kind person.

I have never had a problem in all the years I have been a member of Charter Oak. Service is always…read morefriendly and prompt.

I have been a customer for over 30 years and the service has gone completely downhill. Yesterday…read morewas the last straw! I went to the Montville office and tried to roll my CD over into another one. The poor woman waiting on me had never saw me before and I had never saw her. No big deal so I thought. When she went on the computer, she said she needed to update my information. Ok, shouldn't be an issue right? Wrong! First the poor girl couldn't scan my drivers license. She got assistance with that, then informed me my employer that was listed was a company I left in 1996. I said I had not worked there since 1996 and had worked for 3 different companies since then, with direct deposit from these companies, so the credit union already knew these employers. I then said "I am not working now and am retired". I asked if she had the right account? I was informed it was, but then she asked my wife where she worked. My wife has not worked since 1996. The woman said she needed my wife to supply her with the employer she worked at in 1996. I thought this was ridiculous and said so, but she insisted she got the information and said she could not go any further without it. I started to get nervous she had the wrong account. She said this was a new policy and she could do nothing about this and I need to supply her with all new information. I told her we were going to stop the process and I was going to probably going to just close my accounts because this wasn't making any sense. My wife talked me into going to the Norwich office and see if we could get some answers there. That was a mistake! At the Norwich office where we pretty much do most of our business, had the same problem but worse. There we went thru the same thing, they wanted to know our information, had to scan my drivers license again, and had me listed as retired from the 1996 employer. They then wanted my email address which they already have and send me emails, imagine!! then started asking my wife where she worked and wanted her employer from 1996! One big vicious circle! I asked to speak with a manager and this ignorant, arrogant individual came in and said I needed to supply all this information because its their policy and if I don't I can close my accounts and leave! I left alright and went home to change all of my electronic banking direct deposits and paying to another bank so I can close my accounts and work with another bank who puts there customer first and treats them nicely!! Maybe someday the Charter Oak Credit Union can go back to the way they were years ago. Hopefully they get new management who understands customer service!

I recently had to close my bank account within the last two year since I was making a joint account…read morewith my fiancé and I wanted to share my thoughts and feelings working with the bank. I had my bank account with Putnam Bank from December 2010 to March 2018. For the most part I enjoyed the customer service the most. The only issue I had was very few. One issues was that a savings account can only have money added or taken out with a bank booklet. This seems to be a very ancient process still used in the 21st century. I would understand if at some point they updated their app so any consumer can deposit or withdraw over the app like the accessibility I have with My current bank Navy Federal. I would suggest that would be something current consumers should be able to use. Another issue which never got resolved was that I was charged by an online purchase and between the online store and the bank both just told me to contact the other which seemed like my lost $15 wasn't worth the frustration and gave up. I will consider Putnam Bank in the event I need to change banks.

From the owner: Drive Up Mon-Thu 8am-5pm Drive Up Friday 8am-6pm…read moreDrive Up Saturday 8am-12pm