AAA is a blessing. I can not recommend enough just about any service you can done at your local…read moreAAA. I was able to get my license renewed in the matter of minutes whereas the dmv is an hour minimum. The staffing is always super pleasant and happy to serve, unlike most DMV employees. If I never have to go to another dmv in my life it would be one of my all time greatest life accomplishments! Thank you AAA Waterford you have saved many hours of stress on my heart and hours of time to spend constructively. Now I'm off to Cheers to the weekend

Wasted my time by refusing to give me a quote over the phone and insisting I come into the office…read more Then made me wait because the agent wasnt ready to see me when I arrived - on time. Finally, told me that they could do Homeowners insurance because the home was i a historic district. Wasted an hour of my life. Do not recommend.

Kelly from your Lisbon Landing Connecticut office in Lisbon Connecticut has always been extremely…read moreprofessional and has helped us for the last few years with our tax returns. She's extremely pleasant to be around and we don't feel like we are rushed or that we are wasting her time. She always explains our tax return and helps us to understand what return we will receive or what fees we will have to pay and is interested in our lives and how to improve our tax returns for the next year. I go to Jackson Hewitt for my tax preparation because of her. Thank you for hiring such a great person. Thank you!

I have never had a problem in all the years I have been a member of Charter Oak. Service is always…read morefriendly and prompt.

I have been a customer for over 30 years and the service has gone completely downhill. Yesterday…read morewas the last straw! I went to the Montville office and tried to roll my CD over into another one. The poor woman waiting on me had never saw me before and I had never saw her. No big deal so I thought. When she went on the computer, she said she needed to update my information. Ok, shouldn't be an issue right? Wrong! First the poor girl couldn't scan my drivers license. She got assistance with that, then informed me my employer that was listed was a company I left in 1996. I said I had not worked there since 1996 and had worked for 3 different companies since then, with direct deposit from these companies, so the credit union already knew these employers. I then said "I am not working now and am retired". I asked if she had the right account? I was informed it was, but then she asked my wife where she worked. My wife has not worked since 1996. The woman said she needed my wife to supply her with the employer she worked at in 1996. I thought this was ridiculous and said so, but she insisted she got the information and said she could not go any further without it. I started to get nervous she had the wrong account. She said this was a new policy and she could do nothing about this and I need to supply her with all new information. I told her we were going to stop the process and I was going to probably going to just close my accounts because this wasn't making any sense. My wife talked me into going to the Norwich office and see if we could get some answers there. That was a mistake! At the Norwich office where we pretty much do most of our business, had the same problem but worse. There we went thru the same thing, they wanted to know our information, had to scan my drivers license again, and had me listed as retired from the 1996 employer. They then wanted my email address which they already have and send me emails, imagine!! then started asking my wife where she worked and wanted her employer from 1996! One big vicious circle! I asked to speak with a manager and this ignorant, arrogant individual came in and said I needed to supply all this information because its their policy and if I don't I can close my accounts and leave! I left alright and went home to change all of my electronic banking direct deposits and paying to another bank so I can close my accounts and work with another bank who puts there customer first and treats them nicely!! Maybe someday the Charter Oak Credit Union can go back to the way they were years ago. Hopefully they get new management who understands customer service!

Miguel and his staff are very professional and knowledgeable. Great with tax returns and…read moreinformative with tax law changes to ensure you receive the best tax returns. They offer many other services. You should check them out.

They are excellent in all aspects, I loved the customer service, education, attention, efficiency…read morebut above all the speed in the good work they do.

They wouldn't cash my check unless it was signed in b their store so I was unable to obtain the…read moremoney I needed today ! Otherwise I think they would be fine

Fair and accommodating! Treated with respect. Willing to work with you. As a widow going through…read morehard times, it is a reason for me to do business with them.

We contacted Shawn when our 16 year old got his license and received a hefty increase with our…read moreprevious insurer. Shawn was able to write our plan at the total cost for all 3 drivers/vehicles equal to what our previous insurer was going to charge to add my 16 year old. Shawn was thorough and responsive and not at all pushy. He matched our coverage well. He was appreciative of the time and effort on our end to gather necessary documents. He also saved us a lot of money.

Sandy at the front is awesome always with a smile and helpful, ladies in the offices 10 , tellers…read morealways helpful and polite rating 10, Mike B

Just opened a checking account today with WCCU. Jen was the one who did it for me. Very friendly…read moreand informative!!! After being a member of another credit union for 23 years, I already felt at home within a few minutes. Looking forward to 23+ years at this credit union!! Kudos to Jen!!