My "tax specialist" seemed to not know much beyond the basics of tax returns. She first calculated I would be getting a $4,000 refund when I actually owed $40,000 making her calculations off by a mere $44,000. This mistake was only caught before filing because I pointed it out to her. She also made mistakes on other forms that I had to request she fix. Additionally, there were mistakes I didn't catch because I was notified by the IRS that I had overpaid taxes by around $400. A very frustrating experience which I paid $300 for and that probably took longer than filing myself. read more

DO NOT use this branch to prep your taxes. Worst experience my husband and I have ever had. They do not respond to messages, never in the office and I needed to call client relations in hopes of a resolution. We were given an appointment but when we arrived the office was closed. In addition, I also revived a letter from the IRS our taxes were prepared incorrectly. This is beyond unacceptable. I'm hopeful I'll revive a call from customer service to get this fixed. read more

Made an appointment online months ago and met with them. The tax preparer was very knowledgeable and helpful--I was so content. HOWEVER, I still haven't finished my taxes! I just need to review and sign at this point but it seems impossible to meet with my preparer. Calling the office sends me to the H&R call center hell where after 15 min of answering probing questions for them to extract more personal info from me they tell me they can only schedule me with some random person and not the person that is actually preparing my taxes. I've talked to five different operators and they're all equally bad: they ask the same questions over and over. Finally out of frustration I told the operator, "write this down: my name is XXX and I need an appointment with YYYY" They told me they're forbidden to take notes then asked me my name (spell it out) and their employee's name (spell it out) twice more. .Totally frustrating. Never thought I could find worse customer service than Walmart. I finally get the local office on the phone and they say the corp system isn't working right--big surprise--and that my tax preparer still works there but they can't schedule anything either. It's been like this for weeks. On a side note, I know someone that used to work for H&R and they told me H&R forbids their tax preparers from contacting their customers directly. Some break the rules and do it anyways. They don't want the customers to build a business relationship with the tax preparer rather, they want you to build a relationship with the whole company. So this run-around isn't a fluke, it's a game they intentionally play to get you to just take the next available preparer. read more

I wish I could give no stars. I foolishly reached out to do my taxes online b/c of covid. I uploaded my info and rec'd no follow up. I ended up doing my taxes through turbotax to get it done. read more

If I could give 0 stars to this place I would. Now, I understand that they are a business but they should not be advertising "up front pricing" when you end up charging someone more than double what you said you would. Best part is, for the amount of money we paid for a relatively simple tax return, the guy who helped us couldn't answer most questions or provide advice. Take my word for it - pay a private CPA instead of going here. It would be so worth it. read more

I would give this place zero starts if I could. My husband and I are closing on a house and needed our tax return for the mortgage process quickly. We usually did our own taxes but considering the the situation we thought we'd go to professionals to ensure things were done right. We went to this office and had our taxes completed the first week in February, talk about early! We had to show our mortgage broker proof that we paid our tax return and share a copy of that in order to secure our mortgage. I noticed two weeks had passed and the deduction for our taxes was still not made. I called the office and was told that was normal since it was early on in the process. I called again and was told that it would only be a matter of days. After 30+ days, my mortgage broker raised a concern that I might want to dig deeper here. I got on the phone with the IRS who shared with me that our taxes had been rejected two weeks earlier because our accountant made an error with the date of deduction.....was our accountant planning on telling us that??? I immediately called the office and our accountant was not in the office that day so we asked for Jim, the manager. First call he was "busy." Second call he was out of the office. After the first two calls leaving our contact info (work #'s, cell #'s and a note to mark this urgent) and over 3 hours of waiting..no call from Jim. I called a 3rd time and was told by that person that she would "stop him in his tracks" once he was done with what he was doing. Finally we got a call back from our original accountant who came into the office to catch up on work. I can appreciate the fact that she admitted to her mistake and apologized...but that does not change the fact that this "mistake" could cost us a home. I was promised that i'd get a call as soon as they received word that our return was accepted. It's the next morning and I called the main 1-800 # and spoke with a customer service rep who confirmed that it was approved.....so yet again, i'm doing their job. In summary, they did not do their job, sat on a mistake, and even after apologizing are showing they either do not care or are incapable of dealing with this situation. I might also add that Jim, the Manager has yet to call us back. As a manager that runs a division of a business myself, I would have been on the phone with my co-workers client in a heartbeat, even if it was just to ensure all was taken care of. I am shocked at the easy disregard. This place is a joke and is clearly unprofessional. Spend your money one on someone that can get the job done. read more

I went in to get my taxes done after discovering my estranged husband had filed taxes last year in his name alone, taking all the "family" deductions and leaving me with unpaid taxes on an unpaid 401K loan I took out when I lost my job. Murray Berk worked with me to find all the deductions I could use, and while even he couldn't make taxes go away, he was calm and reassuring and everything he told me made sense. I'm going to have him do my taxes this year, even though they are not anywhere near as complicated, because a trustworthy advisor is had to find. Murray Berk is worth every penny - and he saves an awful lot of them. read more

I made a appointment and arrived twenty minutes early. They had me waiting a hour until I gave up and walked out the door. Here's a tip H&R..turn off the TV in the office and hire more tax preparation people. Never again. read more

This place is run by a bunch of idiots. I was there for ITIN as IRS had listed them as acceptance agents. They made me come thee times over 4-5 days asking for different documents. In the end, i made to the appointment with special permission from work, they told me that the person who does it has moved to Florida long time back. STAY AWAY FROM THESE TAX FOOLS! IRS should delist these guys from their website. They are so rude and unprofessional to add to their foolishness! read more

H & R Block in general has been nothing but headaches, but this office in particular is especially incompetent. There was a discrepancy in my taxes that they had prepared. I dropped of the information I got from the IRS in June. A month later no word. I called and left a message - never heard back. Left another message (with a person) - never heard back. Finally complained to the manager via email and got a call back (not from manager, from tax specialist) She would look into it right away and get back to me. Weeks later - no reply. I have now left two additional messages over 3 weeks and have still not heard back. It is now November. I have dealt with multiple people there and almost each one is unresponsive or seems to have no idea how to deal with what should be basic tax issues. read more

If I could score a zero I would Tax pros HA don't go to H & R Block especially Waltham. I had my returns done there I bring in simple return 2 W2's and one social security statement that's it and the idiot who made out my return those years couldn't even enter that right so I get notice from IRS first started with you owe 1500. I then bring it to the attention of H & R I tell them also check my return this year because same guy made out this years. Now I find out I owe a whooping 7000. UNACCEPTABLE 3 simples pieces of paper not even complicated return. You can bet I will be calling someone tomorrow. Oh piece of mind guarantee oh why would I need that I only have 3 pieces of paper. Can someone say OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Oh my goodness -- just an awful experience. I had an appointment with the waltham office (confirmed by email) and no one was there except a receptionist who was rude at the beginning but then warmed up. My reason for going there was because there was a mistake on my 2013 taxes (I owed money) and I wanted h and r block to explain their mistake. Needless to say I had to leave without any resolution because the tax preparer didn't show up. Penny (atax preparer) did call me and we tried to figure out things on the phone. The next day I figured things out and called the office. Receptionist #1 = so rude. He hung up when I asked to speak to penny. Next person I spoke to said no such person worked there. Next person finally left a message for penny. Penny called back and said because I didn't take out a warranty that it was my problem. I asked if they would compromise and got a rude NO. FYI: this is my first post. Watertown h and r group are much nicer. read more

HIGHLY UNPROFESSIONAL, UNRESPONSIVE AND INCOMPETENT. I followed their television ad about 'half of last year's' tax preparation fees if I moved to HR Block from another provider, which I did. They told me that I should drop off as it saves time. I dropped off on 9th March. I was told that they reserved a 1 hour slot on 10th march to work on my stuff (even though I don't need to show up for that appointment). Its 20th MARCH AND NO ONE CALLS ME, NO EMAIL NOTHING. I CALLED THEM EVERY SINGLE DAY SINCE 12th March to see if they have an update. WORST. ON 20th, I get this phone call saying they can "START" working on my taxes and if I am aware of the fees. I said I signed up for their offer. They said offer expired 15th March and I wont be eligible. HOLY S&*T. THEY INTENTIONALLY DELAYED TO DENY ME THE OFFER???? even otherwise, they seemed like a bunch of folks running a circus and have no clue about what they are doing. My biggest concern is not the offer being rejected on me but their unprofessionalism about NOT communicating any status till 10 days. finally, I asked them to give my documents back and I don't need their services. They said they will call when I can pick up.. NO CALL AGAIN!! I had to wait a day, just to get my stuff back and also explain all my story to every new reception every day, for 10 days. IMMENSELY PAINFUL.... DON'T GO here read more

I called this place with questions regarding tax filing, fees etc, and lady on the other side of the phone couldn't provide any answers, moreover, she barely spoke English. After I realized that my questions going nowhere I hanged up. Interesting business practice there.. read more

While the people who work here are kind and seek to help I am beyond frustrated with the company and their inability to effectively complete our taxes. We went to them to do our 2015 taxes and a glitch in their system caused there to be an error in our taxes. When we got a letter from the IRS about it I called H&R block to resolve. The trouble is after tax day the office is only open a few days a week and you can't call into the office to speak to someone directly. You need to instead call their call center and ask for a 'call back'. I am on my 7th call back trying to resolve our issue and it should not have taken this much of my time to rectify an issue caused by their system. They need to rework their customer service structure to allow clients to call their local office if needed. read more