I expected better from AAA…read more What I experienced was not just poor customer service -- it was a systemic failure in quality assurance and accountability. Over the past year, my insurance premiums have increased by nearly 30% annually. When I contacted AAA for a clear explanation, representatives could not provide a transparent, data-driven reason for the increases. Vague phrases like "market adjustments" were repeated, but no one could break down what specifically justified such significant hikes. When I requested to speak with a supervisor, I was repeatedly transferred into unrelated call queues or different departments. It became clear that escalation was being avoided rather than facilitated. That is not how a reputable organization handles customer concerns. Additionally, I inquired about discounts that should reasonably apply -- including veteran-related benefits, proximity to a fire hydrant (within 20 feet), and a five-minute fire department response time. These were either dismissed, vaguely addressed, or not honored without meaningful explanation. Insurance depends on trust and transparency. Customers deserve clear answers, consistent policies, and representatives empowered to resolve issues -- not redirect them. I hope AAA leadership reviews call recordings, strengthens quality assurance oversight, and implements real accountability. Loyal customers should not have to fight for clarity.

Roderic was stellar! So fast and so kind, thank you for everything, you are the best!!read more

The 5-star rating is for this branch's director, Lisa Frias ..she's been extremely helpful in the 2…read moreyears I've had a loan with OMF. The past couple weeks, she's been very helpful in helping me with the payments on the loan, with setting up my last payment later this month, and following through on a couple small issues that had come up with my situation. She even apologized for not getting back to me sooner - but she called me at least a day ahead of time! In talking with her, I can t tell she's a great manager to her co-workers. She's very personable, she's very polite and will take the time to work with each person she helps. Kudos Lisa!

Ms. Key is first and foremost a wonderful person. She is very professional, knowledgeable, and…read morealways felt I could trust her with every aspect of my case. I hope I never need her again but I will recommend here to anyone who does wit great confidence.

Not good in communicating the process and defining exactly what will happen. Would help if they…read morewrote it down and handed it to you. Also, check your documents carefully they sent me a document without my changes but had the oppositions changes, and wanted me at sign it. I asked for certain things but were never done, like an appraisal which Mrs. Key said she wound do but then went with one that was 4 yrs. old. Notifications and updates will be helpful. I had to call and get updates the only time they contacted me on a regular basis was for payment. I would not recommend Mrs. Key for a divorce case.

Gary Gilmore has been our agent for over 5 years and has done such a wonderful job. We will…read morecontinue business with him and his office.

We recently relocated to TX from KY and found Greg who helped us navigate through the health care…read morespecial enrollment documentation process and find us coverage we could afford. We'll be asking Greg for help with supplemental health insurance recommendations in 16 months. He was very knowledgeable and patient with us while we pulled together all the paperwork we needed to obtain coverage. Big thumbs up!

I recently lost my mother and reached out to this office hoping to find someone to help guide me…read morethrough the probate process -- a legal world I have no experience in, during one of the hardest times of my life. Before my appointment, I called and asked the front desk exactly what I should bring. I was told not to worry about it that the attorney would let me know what was needed. I followed that guidance and arrived ready to listen and learn. Instead, I was met with hostility. The attorney was condescending from the moment I sat down, treating me as though I had done something wrong by not having documents , documents her own office told me not to bring. When I explained the miscommunication, she told me she "knows red flags when she sees them" and suggested I find someone else because "there's a lawyer on every corner." As I was leaving, she informed me the consultation would be $450. No fee had been discussed when I made the appointment. No rate was mentioned at the start of the meeting. No engagement letter was signed. The number appeared for the first time as I walked out the door. She then rescinded it and told me to keep my money. I wasn't looking for sympathy. I was looking for a professional who could help me honor my mother's wishes and take care of my family. I hope no one else in grief has to experience what I did here.

She took my mother's money but did nothing for her. My mom tried and tried to get help but was…read moreghosted by this woman. She does not return calls.

Had a lot of help from the staff transferring from one unit to another the place is kept a very…read moreclean and the service is really good

This is a great location - very convenient and Jammie, the office manager, is always willing to…read morehelp any way she can.

Bern is very knowledgeable and easy to work with. I appreciate all the time and effort here took to…read moremake things simple for me to understand. Took a ton of stress off of me. Best financial advisor in the area!