Melissa is amazing!! She provides the best customer service and really goes the extra mile!!! Not…read moreonly did she help insure my first home, but she around $1,000 / year on my auto insurance. I've now opted to allow Melissa to help me with my life insurance as well. This woman is an absolute gem and I'd recommend her to anyone for all of your insurance needs!

Trophy Insurance has you covered! We are saving money, while getting better coverage. The staff is…read moreamazing and easy to contact no matter your needs. They are knowledgeable and will provide the coverage you want.

Excellent customer service! As a family business they really go the extra mile to make each…read morecustomer satisfied! Auto,home,life, commercial, they do it all! Highly recommend!

We had the absolute pleasure of working with Brandi Humphrey, and I can't say enough great things…read moreabout her! After noticing that our current insurance rates had skyrocketed, I reached out to Brandi--and she immediately jumped into action. She had a quote ready for us that same evening! Our schedules are hectic, and it's not always easy for us to gather documents, return calls, or respond promptly, but Brandi was incredibly patient throughout the entire process. She was never pushy, always understanding, and made everything so clear and straightforward. It didn't feel like a sales pitch at all--it truly felt like we were being welcomed into a family. To top it all off, she ended up saving us nearly $2,500 a year! If you're looking for someone who genuinely cares and will go above and beyond for you, Brandi is your person. Highly recommend!

My husband and I have been customers with Billy Rhodes, for 17yrs now, and are very happy we are…read more We highly recommend this agency!! If your insurance company of years, didn't go the extra mile to provide you and your family with immediate assistance during this past vortex or for whatever your needs was/are. Then please give Billy Rhodes office a call. They will treat you like family Let me tell you what they did in our time of need, that stood out for us. Once I contacted the office and informed them what happened, and what we had done up until that call. They immediately advised us of our insurance policy and how to proceed in getting the damages repaired and our life back to normal. Billy Rhodes and his staff, immediately put us on the fast track. And it doesn't end here.... State Farm's Claims Adjuster Ms. Howard, was very professional and proficient. While thoroughly assessing the damage throughout our home, her levels of expertise was very detailed and meticulous. The pride that she exuded, was demonstrated throughout her assessments, and graphs. Ms Howard, even recognized and understood my apprehension, and confusion and was able to put my anxieties at ease. Ms Howard, is a great asset to the State Farm Organization. We want to say THANK YOU ALL, FOR YOUR ASSISTANCE we could not have done it without each and every one of you!!

I have never had issues Wirth this company. I've paid and had issues with my own finances . They…read morehave always worked with me as long as you keep the communication open. I have been sick and they have been very understanding I also have merchandise with them. Never a problem and everyone is great.

If you don't mind being solicited every month to buy junk they have repoed, and you tell them…read moreREPEATEDLY that you aren't interested, fine. I closed my account with them today, and they were snotty and "warned" me that they would close me out and never lend money to me again! Wow, shaking in my boots over THAT! Other finance companies give you a "finders fee" when you recommend them to a friend...not this bunch. Then you ask them why not they say they "have excellent customer service." LMFAO over that one. My daughter had an issue with them, asked what her pay off was and they gave her and the new finance company different amounts and then got hateful when she called them back to verify which amount was correct. No, sorry, I will not, EVER recommend this mafia to anyone. Neither of us was ever late, and we each had loans that were paid off ahead of time (hmm, maybe that's why they were such witches, lost out on all that interest?) Go elsewhere, quickly!!!!!!

We recently relocated to TX from KY and found Greg who helped us navigate through the health care…read morespecial enrollment documentation process and find us coverage we could afford. We'll be asking Greg for help with supplemental health insurance recommendations in 16 months. He was very knowledgeable and patient with us while we pulled together all the paperwork we needed to obtain coverage. Big thumbs up!

Brad was awesome! I've used him for several years now for my auto (and now renter's!) insurance…read more He's very trustworthy and easy to work with. I called him over the weekend and left a voicemail. He called me as soon as possible and when I missed his call, he made sure to reach me another way to make sure we connected- even though he was clearly sick. He took his time to make sure I knew what was and was not being covered and walked me through my policy. He's very easy to work with and was incredibly informative. I highly recommend using Brad for your insurance. Not only is he professional and kind, he's also efficient and communicates well what needs to be done to take care of your policies and ensure everything is taken care of.

Initially we started with Brad when we were needing someone to insure an older home for a purchase…read more I believe he was recommended to us from our mortgage broker. He helped us through that process and made the deal happen. We appreciated that. Five years later my husband and I noticed our insurance cost on our home more than doubled to an astronomical amount. Unfortunately, Brad's agency didn't catch it and our mortgage went up significantly for much longer than we would have liked. When we brought it to Brad's attention, he said it was on his assistants desk and somehow slipped through the cracks. Unfortunate, the rate remained astronomical though the next year as it wasn't caught. This was a major difference in rate and payment for us and luckily we could afford the increase, but it would have been devastating to some families as our mortgage payment went up significantly. Brad renewed our policy last year at a better rate, but not great. We knew we wanted to switch this year due to the lack of attention on our policy, lack of follow through, and lack of watching out for our best interest. We informed Brad in August that we would be canceling our policy and moving on. We asked him to cancel for us. He did not follow through with this and we only found out when our mortgage company called to let us know we had paid both the old and new policy out of our escrow and that they would need to be reimbursed by the cancelled policy owner. Ultimately, we were responsible for returning the funds that we had paid unnecessarily, or our mortgage would again go up and be stuck like that until next renewal date. We contacted Brad multiple times and received no assistance. We finally sent a somewhat stern email and received an email back basically telling us to handle it ourselves. Very disappointing, but not surprising given how he treated us in the past. It's now mid October and we finally stopped listening to his empty promises and took the liberty of calling the carrier he brokers for ourselves and had the policy finally cancelled and a check in route within an hour of our first phone call to them. They mentioned it had been grossly mishandled. I've never left a negative Yelp review before, but felt this experience was important to share so others can avoid it if possible. It could have been financially devastating to some. Very unfortunate. Please be careful.