I would not recommend this agency. Bryan agent lied to me and added the drive and safe to my…read morepremium and did not disclose the info to me. Once I found out I had it removed and my premium increased $200. Then when brought to Bryan attention he acted as if he was not aware and I called the agency to have a supervisor call me back no one called me back. I had to file a complaint with the Texas Dept of Insurance. I was told by Bryan he would see what he can do about it now 60 days in nothing. My insurance is about to be cancelled all because of his lies. I would not use this agency they lie. This is unethical. His agent contacted me I would have NEVER left if I would have been told the truth. I have texts, emails and recorded calls.

Ricky was great. Pleasantly surprised with how much he helped me save compared to other auto…read moreinsurance companies. Great customer service. Highly recommend going through Ricky for all your needs!

HIGHLY RECOMMEND! Judy Samuel and her team have gone above and beyond for our insurance needs. We…read morefeel so secure knowing our home and automobiles are covered by one of the top insurance companies in the nation. The kind folks in Judy's office are very detail-oriented to get the job done right. Judy also has many options for Life Insurance and spent a lot of time answering our questions to help us pick one perfect for our needs. FIVE STARS - WELL DESERVED!

I went with a friend of mine and we walked to the door only to be snubbed by the insurance agents…read moreinside. It was clear they did not care if we had insurance or not

This insurance office is AMAZING! I know my business will be handled professionally and accurately…read morewith Vivian, Monalisa and the other staff. I love doing business here. Jonnie

I've had such a wonderful experience with Diana Troy's Allstate office. I moved to Texas from New…read moreYork and needed to get renters and auto insurance. I had been dreading the process of setting this up, but Vivian (a member of Diana's team) made it so easy. I called mid-morning and Vivian was able to get everything processed in a single day (with my previous agent, adding renters insurance took three days!). In addition, Vivian coordinated getting proof of my renters insurance to my landlord. Then, when my landlord had questions Vivian and Monalisa (another member of Diana's team) handled conversations with him. I was anxious to get a copy of my renters declaration form. Vivian knew this, so she reached out to me over the weekend via text to let me know it was processed. I'm so impressed with the level of customer service she provided. I feel good knowing that if I have an issue with my car or my apartment that I have Diana and her excellent team in my corner.

I'm very disappointed in the management at this agency. I absolutely would not trust this agency…read morefor your insurance needs. They only care about making money off their clients and meeting some kind of quote, and do NOT care about their client relationships. I had an issue with my homeowner's policy, that's taken over a month to fix this issue. This issue was due to someone making a mistake on my account. There's been Lack of communication, especially on Corey's end, who is supposed to be the manager of the agency. When I addressed this issue with Corey, I wanted guarantee that I would not be held liable for paying for a mistake their agency made. She said she cannot make the decisions there. I asked to speak with the owner of the agency several times, since he an make decision there. It has been well over 2 weeks, the issue is still not resolved, and still no contact from Tyler, the decision-maker and owner of the agency. I also asked the agent, Angela, to help me lower my premium after it had gone up by $1,000 for the year. She was unhelpful and said "Oh everyone's insurance has gone up, even mine." I had to have her go over each line item to explain the valuations to me and see if I could lower them somehow, til we finally got to one that worked for me and lowered my bill by $1k. DO NOT GO WITH THIS AGENCY!! Find an agency who actually cares for their clients and cares to establish a relationship and who can communicate and maybe even act like they care.

Tyler and his team have always been there for our family . They keep us updated on changes and do…read moreyearly reviews to make sure we are on track for the proper coverage . Every time I go by or call I am greeted with a friendly and helpful staff member . It's refreshing that a company is so helpful and professional.

I have had Brian for ALL of my insurance needs for years - not only is he a friendly guy...he has…read morealways given me the best rates and he does it super fast!!! I will never use another insurance agent - I'll never need one - he has kept us covered!

Plumbing and home repair stuff is not an easy biz. You get different opinions from different pros…read more My situation was fairly black and white in that my water heater was dying and we needed a new one. SWAT was assigned to us by our home warranty service. I'm rating them based on their communication with us and the conduct of their plumbers. They get high marks on both fronts. Their notifications process is that you get a text when your plumber is headed to the call before you so you can get your butt home. Then another one when they're headed to you along with a link to track via gps. At one point during our saga, I called their office and left a message after hours. I got a prompt call back the next day. Points man! As far as the people go, the admin staff over the phone and the two plumbers we dealt with, Cody (legendary) and Jason were both polite and professional during their respective visits. I appreciate that they put on booties without me asking before entering our house. That's a big deal for Asian households. They explained the issue to us and the out-of-pocket costs associated with it pretty clearly as it pertained to our policy. They installed the new WH and did a good job, were efficient and left a clean work area. Based on this experience I would recommend them with the suggestion that if it's something complicated, get a couple of opinions and quotes (3 is better but out of pocket DX co$t$), so you can make an informed decision.

We were without hot water due to our hot water heater being out and my wife called our home…read morewarranty service and this is the company that they sent us. They couldn't even get someone out to us until late that afternoon even though we called that morning. When they came they diagnosed the problem and said they would have to order a part and that it might be in the next day. It wasn't in the next day or the next day. My wife asked where the part was coming from and was told that it was local, so it wasn't like they were having it shipped, they could have just sent someone to go pick it up, heck I would have gone to pick it up. Anyways it was a holiday weekend and come Tuesday we had been without hot water for another 6 days. My wife is disabled, I had to rent a hotel so that I could take care of her there, So I called them on Tuesday and asked if the part was in and was told quite rudely that they had already told my wife that they would call her as she as the part was in their hands and then schedule us to come and fix the hot water heater. I hung up and called another service who came out and fixed my hot water heater that afternoon. Swat finally called back and said that they had the part and could schedule us for tomorrow. I told them no, you've been dealing with my very nice wife, now you're dealing with the asshole husband and I really want to tell you what you can do with that part. Apparently you have too many customers and I won't make a difference, but I've already called the home warranty company and you're off their list and they refunded my money for you coming out. They just didn't have any sense of urgency. It's like we'll get to you when we get to you attitude. The only reason I put a 1 star rating is because I can't put a zero star rating or a minus star rating!