Literally the worst pharmacy on planet Earth. Prescription requires needles to administer but you have to request the needles. Then I call ahead saying I needed to pick up a prescription and might arrive at 8:01 (closed at 8), they said they could not accommodate. So much for your friendly neighborhood pharmacy! Going back to the other sh-t show in CVS...at least they give you the means to administer the drugs! read more

This pharmacy has great staff. I needed a pain medication for my daughter after a tonsillectomy. Like, today? Not 2-3 days as another pharmacy wanted to do. I called them and they looked to be sure they had it. When insurance said the quantity that the doctor had ordered had to be preapproved, they check to see if they could at least fill the quantity the insurance would accept so my daughter had her medication when she needed it. And best of all, you can actually speak with a person instead of having to leave a message and hope you get a return call in an hour or two. read more

I have twice added to curbside orders and HEB shut down my credit card without informing me. Apparently when you add to curbside orders you can only add 2-3 items and yet the add on site does not state limitations on the amount added . I added 10-15 items to these orders and my account was closed down. The first time it took 3-4 days to reinstate the app and today l have spent several hours on the phone with the store manager who stated add ons are for a small number of items- l guess l am to know that telepathically. I am done with HEB. read more

I am very disappointed in HEB's pharmacy staff. They have become a very rude group of people with strong judgemental tendencies. They are choosing not to fill prescriptions based on what information? Do they have my medical records, history, or any information other than a script written by my medical provider who DOES have my history. The ONLY information they really have about me is my pigmentation. I am a black female of a particular age with multiple ailments and yesterday I was not even allowed to use my Good RX discount cards. When I informed the young female that I wanted to use the discounts I was met with "it's not going to be any cheaper than what you are already getting it for". I felt embarrassed and belittled so i did not push the issue, but it would have been less expensive, which i discovered after paying and reviewing the charges after I left. I was even told that you do not dispense a medication that I have had filled by your pharmacy in the recent past. I called to get the status of my order and was placed on hold for several minutes and was given a time to pick up my order but never told that this particular medication was not carried. I was specifically informed that 6 scripts would be ready in an hour but when I arrived they realized that they do not stock the only one that is controlled and this was not determined until I was standing in front of them! So how should I take this? I was requesting a script that I have had filled multiple times by THIS pharmacy, you had it on the list to be filled when I called to get the status and confirmed that 6 scripts would be ready in one hour and when you see me, a black female standing in front of you, you no longer stock the only controlled script on the list. I will reiterate that I am very disappointed in the "HERE EVERYTHING is BETTER" chain making relief in Healthcare their personal battle (in my opinion) to diagnose their customers based on pigmentation rather than need. I have had arthritis that has caused me pain since I was 11 years old and I am much older than my 11 year old self It was called juvenile rheumatoid arthritis and if anyone knows anything about arthritis it did not get better with time and in my case it has progressed to osteoarthritis and I am now being judged like a junkie for trying to have some quality of life. I am plagued with arthritic pain in multiple areas in my body. I have subscribed to all of the various requirements the government has required of me and there is no relief. In some cases the pain was increased. HEB, PLEASE check your sensitivity level particularly with your pharmacy staff. Maybe sensitivity training is something your staff would benefit from because I have definitely experienced their lack thereof. read more

Very prompt and professional. They are so helpful and polite. I would definitely recommend them.

The pharmacy manager was very rude. He is the chinese pharmacy manager. He is not trained to handle customers.

This is the best pharmacy and all of our area! They go above and beyond to help me and my family and it is the best customer service we have ever had in a pharmacy! Every single person that works there is well trained, nice, and knows what they are doing! Everyone knows my name and they always offer advice when needed and have our prescriptions done very quickly. We will never go anywhere else! read more

After many previous pharmacies and different insurance, this team is by far the nicest and easiest to work with. It is extremely comforting to know that whatever the issue - pre auth, appeal, vacation over ride, rush orders - they will do their best to take care of me and my family! I see them treat all customers this same way. And always with a smile! Thank you!!! read more

I love HEB, however the bakery was a disappointment today. It was my daughters birthday. I ordered 2 dozen cupcakes. Half chocolate half vanilla for her class and a 9inch Chocolate cake with fudge filling and butter cream icing with Unicorn design. First, when I went to pick up today as scheduled, the cake was not decorated as ordered so I had to pick up later. The 2 dozen however was ready. As I was in a hurry to get to school on time, I did not notice the clerk gave me 2dozen chocolates instead of original order. Sadly my daughter came hime with a few extra because some of the kids in her class didnt like chocolate cupcake. 2nd, cake was picked up 1 hr later. It was already boxed and ready to go when I arrived. However when we got home, I noticed the back of the cake was destroyed. It looked like an erosion of icing. Did it melt?! I don't think so. My house was only a few miles away. Anyway, I was able to fix that problem at home. I didnt look good but oh well. 3rd, I ordered the cake with fudge filling.. unfortunately i got Icing as filling. No fudge! Please do better HEB. read more

H-E-B Pharmacy Sienna - Drugstores Near Me - Missouri City, Texas

See all

Had an a Flu vaccine appointment at 1020 am. went to see the person in the counter to check in and inform of my arrival. I was told to remain sitting in one of the chairs and to wait. "They will call you", I was told. I didn't who "They" are. I assumed it was the pharmacist/s. I waited as told. After more than 35 minutes has passed, the same person asked me what I was waiting on. She literally forgot that I was the same person she directed to sit in the waiting area. I told her that I was waiting to be called for my flu shot. She responded that I have to check in. So, I said I thought I had already checked in when I told you earlier that I am here for my vaccine appointment. She didn't apologize but redirected me to the adjacent window to the right. This lady gathered my information but didn't bother to apologize for the delay. There was no other customer waiting for a vaccine. I was again told to sit in the waiting area "to be called". I waited another 15-20 minutes. The pharmacist, Minh Nguyen, did not make eye contact, didn't apologize for my long wait, didn't thoroughly ask for allergies or prior adverse reactions, or give any details/education about the vaccine, expected effects/adverse reactions, etc. He sounded rushed, thanked for my patience, administered the shot, then walked away. I like the store, but pharmacy customer service could use a lot of improvement. read more

I am so thankful to have the pharmacy at HEB. We used to have all of parents Medications at a big box store. It was terrible. The line always long and most of the time there was a problem. Now we use HEB for all medications. When they don't have a medication - they call and partner store and make arrangements if possible. Choosing HEB has reduced the stress level in our family. read more

I have always loved the HEB pharmacy at Sienna. But the last 3 times the drive thru has been backed up and only one line open. Very slow service when I go in. I'm not sure if there is new management or what but the level of service is horrible. I might as well go to cvs. read more

I LOVE this grocery store. I've lived in many different states like CA, AZ, FL, WA, LA (don't ask) and CO. There is nothing like this grocery store in terms of freshness, quality, selection and cleanliness. Prices are great too. Please come to Denver, CO. We could use you there. read more

This review is based on one rude employee. We were making a return and the manager Susmy was very rude. We asked her to stay by the register to make the return and she just ignored us. She walked away from us two time. When we asked her a second time to do the return herself she said that she was busy helping other customer. We are customers too, but I guess we don't matter to Susmy. She is very rude and doesn't belong at HEB. She finally did the return herself and we asked her if it went back on the Amex or deducted from the groceries we were buying. She rudely said it doesn't matter. Bottom line is that she wasted my time, ignored me and was extremely rude. The new employee working at the register is not at fault. He should not get in trouble, but Susmy is at 100% at fault. She is the one to blame for her rudeness. She also didn't want to take the time to train her employee. read more