I recently had my father's funeral service the the Oglethorpe Hill location. I will say at first it was great. I am so thankful that my father had the forthsight to plan ahead and took care of the details for his funeral several years prior to his death. They were very helpful in finalizing the details and setting up the funeral which was great. It was the after the funeral that we started to have problems. The Limo failed to show up to take us to the gravesite; when asked about it they at first acted like they didn't know what we were talking about. We were standing outside for quite a while waiting while everyone else had lined up and was waiting to go to the gravesite. I was upset but things happened and we ended up taking our own vehicles. I was told that I would get a refund for the limo and couple of other things that we paid for but didn't utilize the full amount. The Funeral was on November 18th. I am still waiting on my refund which I was first told that it went out that week. I called the office on Thursday Nov. 20th, to speak with Shyra to see if I could come by to pick up the check. They told me she was off until the next week and that refunds would come from their corporate office and it would take a couple of weeks. I was ok with that. Shyra called me on November 25th and stated they processed the check and was sending it out. They called me on December 4th to let me know the death certificates were in and I could come by and pick them up. When I got there I asked them again when I could expect my check and I don't know if it was not processed or not but they made it sound like it was processed and was assured it was on its way to give it time with Thanksgiving holiday, etc. It is now the 19th of December and still no check. I was assured on December 13th it was mailed but wasn't able to tell me what date it was mailed and I should have it soon. I am very disappointed in the way this was handled. I don't think I would recommend them. read more