JAIR SANTANA assisted me today. HE IS ABSOLUTELY AMAZING! TEN STARS!…read moreKind, understanding, knowledgeable, professional and most important to me was his patience!!! Had a disappointing experience with the Haven Ave. #154D store. Don't go there. Came to see if I could get better help with my concerns at the 4th/Vineyard store, and left there feeling so satisfied and worry-free! Go see JAIR SANTANA on 4th & Vineyard, you won't be disappointed!!!

Really wanted to thank Ms. Cindy for always being helpful! She's helped me on not one but two…read moreoccasions and both times she was incredibly professional, polite, attentive and tried her absolute best to help me with my concern. She understood my stress and was very warm. I haven't had any issues with this Tmobile, it's a little further from my home but other locations I've been to seemed understaffed and I would wait for long periods of time, at this location I was helped promptly the few times I've been here. In general I've had much easier times with customer service with Tmobile than other carriers. Thanks Cindy!

I had a great experience with iPhix. My laptop screen was completely damaged and needed to be…read morereplaced, and they fixed it quickly and professionally. The new screen looks perfect--just like a brand new laptop. The staff was knowledgeable, honest, and kept me updated throughout the process, which I really appreciated. What impressed me even more is that they don't just work on laptops--they also repair phones and other devices. It's nice to know there's a reliable place that can handle multiple types of repairs. If you need a screen replacement or any type of phone or laptop repair, I definitely recommend iPhix. Great service, fair pricing, and fast turnaround. I'll definitely be coming back if I ever need another repair!

I got my iPad screen replaced here, they did a great job! The iPad frame was actually bent a bit…read moreand they were able to fix it. The associate was super friendly and helpful. Great customer service, I am very happy with the repair 10/10.

After having a terrible experience with a product forwarded to my business select account from the…read morecorporate office, I entered the Vineyard Store and was blessed to be assisted by a young lady named Lisa. She was able to save me money and connect a second device for somebody very important that's a client of mine this evening. Because of Lisa, they will have access to PlayStation's videos And movies during their transportation services. Thank you so much, Lisa.

Customer service is just going down! Brisa & Verenice were working tonight/ I was ready to purchase…read morea phone but Verenice had the worst attitude - I don't get it. It was going to be an easy sale- I was in there for no more the 15 min. I hope next time you guys get Brisa, she seemed very sweet helping the other lady :) - I was giving 2 stars but I'm shook other's experienced the same!

I would like to recognize Siman R. and his protégée Dom L. at the T-Mobile location in Ontario…read moreMills for delivering what has become increasingly rare today--authentic, professional, and customer-focused service. From the moment I walked in, Siman and Dom took the time to understand my needs, explain my options clearly, and help me upgrade my phones without any pressure or sales gimmicks. There was no bull, no unnecessary upselling, and no attempt to steer me toward products or services I didn't need. Instead, they focused on creating a true win-win experience. Their product knowledge was exceptional, and they helped me maximize the value of my upgrade by ensuring I benefited from promotions that included an Android smartwatch and a Harman Kardon portable Bluetooth speaker. More importantly, they patiently answered every question and made sure I fully understood my options before making any decisions. What stood out most was their professionalism, honesty, and genuine commitment to customer satisfaction. Siman clearly leads by example, and Dom is developing into an outstanding representative under his mentorship. Together, they represent the kind of team that builds long-term customer loyalty and trust. As a customer, I left feeling respected, informed, and confident that I had received the best possible service. That is not something I say lightly. If you're a T-Mobile customer looking for a seamless, straightforward, and genuinely enjoyable experience, I highly recommend seeking out Siman R. and Dom L. at the Ontario Mills T-Mobile store. They have earned my highest recommendation and a well-deserved five-star rating. Outstanding job, gentlemen. Thank you for proving that exceptional customer service is still alive and well. MSgt Charles Navarro, Jr. USAF (Retired) Rancho Cucamonga, California

Went in to get assistance transferring my mom's cell phone number after her husband of 65 years…read morepassed away. Briana M greeted us warmly as soon as we walked in. She was helpful and attentive to my mother. She was able to address Mom's problem quickly, but we never felt rushed. In fact, as we were leaving, she offered her condolences and I could sense the sincerity. She made what could have been a very difficult conversation pleasant and kind.

I went this morning after my phone just wouldn't charge anymore . The guy that helped me was super…read morefriendly and great customer service. This was my first time getting a phone fixed so I wasn't sure about the cost etc But he helped me out told me it was my charging port and he said it should be ready in about 45 mins so came back in an hour to allow more time . When I came back my phone was already more than halfway charged . The reviews are on point with this business The bonus it's inside of Cardenas for those 20 min fix you can always get a bite to eat .

I paid over $120 for a screen repair, and not even a day later it started glitching--pressing the…read morevolume buttons caused black and white lines to flash. Then after a tiny fall onto carpet from less than a foot, the screen cracked again, which shouldn't happen with a proper repair. I came back to explain how ridiculous this is, but nothing was done. The quality doesn't match the price at all--it honestly feels like a scam. On top of that, when my mom tried to explain the issue, she was clearly being dismissed and not taken seriously. That was extremely upsetting to watch--especially since communication wasn't perfect on either side, yet there was no effort to understand her or treat her with basic respect. That kind of behavior is unacceptable and makes this whole experience even worse.

Only one customer in the entire store. Still sat and waited 24 minutes and nobody ever helped us…read more They signed us in but there was a point where it was just me and the other customer in the store. No employees anywhere to be found. Lousy customer service.

Exceptional customer service from start to finish! Carlos was the first person who helped us, and…read morehe made the entire sales process smooth and stress-free. He really took the time to look out for us by explaining everything clearly and making sure we chose the best plan options for our needs. We ended up having to order our phone, and the experience was great right from the beginning thanks to him. When our phone arrived, we came back in and were greeted by Joseph, who was just as exceptional. There was a line of customers ahead of us, and he made sure to let us know right away that there would be about a 30-minute wait, which we really appreciated. The poor guy was running back and forth like Speedy Gonzalez, helping everyone as efficiently as possible! Despite how busy it was, when it was finally our turn, he never rushed us. He took his time, helped us pick up our phone, finalized the finances, and made sure everything was taken care of before sending us on our way. Overall, an amazing experience and truly great customer service from both Carlos and Joseph. Highly recommend!

I thought my iPhone 11 was toast after the screen shattered, most places wanted 300 to 400 to…read morereplace. These guys replaced my screen in less than 30 Minutes for less than 1/2 the price. My phone looks new. I will be back and so will my friends! Cathy Negron

The service was amazing and didn't have to wait too long. Went in for an issue I anticipated paying…read moreover $200 for and paid only $70. Was super grateful for the quick fix! Thank you so much !

I went to get information about my phone the trade-in promotion and I was helped by Jose and he is…read moreabsolutely amazing. Not only is he knowledgeable, but he is patient. He is willing to help and explain things a million times with a smile on his face. he is also super friendly I felt super comfortable and happy with my purchase and the customer service was top notch! Give this man a raise Thanks again Jose! I'll be coming only to this store from now on

I was unable to use my phone about half of the month. I was told to call customer service 800…read morenumber. I finally got through and was told I would get a $45 dollar credit for the 28 timess I got this message. Nit registered on the network. 911 calls only and the 40 plus time I tried to call someone and couldn't get through. I cancelled my account and because I already made a payment they will not issue me a refund for the horrible service I paid for.

Came in today to move a number from Visible back to Verizon, which I learned can be a pretty tricky…read moreprocess. Luckily, Gabriel knew exactly how to handle it and made the whole thing super easy. He took care of everything, kept me informed, and made sure I left with everything working perfectly. Gabriel is friendly, knowledgeable, and truly goes above and beyond. If you stop by, definitely ask for him.

Warning to lady's going into this store. We were just there yesterday and the sales guy was really…read morecreepy and jerk. The guy was making me and my mom feel very uncomfortable and he made my skin crawl. unfortunately I did not get his name but will say I think he is the type that will end up in prison. Verizon you need to do a better job hiring people. Needless to say I will not be going into this store every again.

Karimi assisted with correcting a txt & call issue with my i15 after the recent IOS 26.03 release!…read moreMy txt input was very slow. And my txt's & outgoing calls be not going out. She reviewed my setting & reset (something??!!) My iPhone is again performing great! I highly recommend Karmi & this location's team!

Karina and Eric were very professional friendly and helpful. Appreciate all the patience and time…read moreand helping us get a really good product and a super job on downloading everything great employees clean and nice store.