I would like to recognize Siman R. and his protégée Dom L. at the T-Mobile location in Ontario Mills for delivering what has become increasingly rare today--authentic, professional, and customer-focused service. From the moment I walked in, Siman and Dom took the time to understand my needs, explain my options clearly, and help me upgrade my phones without any pressure or sales gimmicks. There was no bull, no unnecessary upselling, and no attempt to steer me toward products or services I didn't need. Instead, they focused on creating a true win-win experience. Their product knowledge was exceptional, and they helped me maximize the value of my upgrade by ensuring I benefited from promotions that included an Android smartwatch and a Harman Kardon portable Bluetooth speaker. More importantly, they patiently answered every question and made sure I fully understood my options before making any decisions. What stood out most was their professionalism, honesty, and genuine commitment to customer satisfaction. Siman clearly leads by example, and Dom is developing into an outstanding representative under his mentorship. Together, they represent the kind of team that builds long-term customer loyalty and trust. As a customer, I left feeling respected, informed, and confident that I had received the best possible service. That is not something I say lightly. If you're a T-Mobile customer looking for a seamless, straightforward, and genuinely enjoyable experience, I highly recommend seeking out Siman R. and Dom L. at the Ontario Mills T-Mobile store. They have earned my highest recommendation and a well-deserved five-star rating. Outstanding job, gentlemen. Thank you for proving that exceptional customer service is still alive and well. MSgt Charles Navarro, Jr. USAF (Retired) Rancho Cucamonga, California read more

Went in to get assistance transferring my mom's cell phone number after her husband of 65 years passed away. Briana M greeted us warmly as soon as we walked in. She was helpful and attentive to my mother. She was able to address Mom's problem quickly, but we never felt rushed. In fact, as we were leaving, she offered her condolences and I could sense the sincerity. She made what could have been a very difficult conversation pleasant and kind. read more

Went the other day Musa was super unprofessional and very disrespectful. No help!! Had to go to a different location to get the service I deserve. No clue how he still works there read more

I switched to T-Mobile in August of last year. I have been very happy with the quality of service and they really do care about their customers. T-Mobile Tuesdays are the best. read more

Horrible service employees are clueless. Hide in their back office to avoid helping customers. Waited 30 minutes to return equipment and the clueless employee couldn't return it. Send me to UPS. Trash ass location read more

Yessir the homie MUSA HOOKED IT UP iphone 15$$!! Good experience and felt really good to get a new new phone again so foshoooo

Absolutely horrible horrible experience the worker Alissa was rude unprofessional and talked down to me and my mother who is the supervisor very uncalled for make it worst the manager I assume defended her never said I'm sorry for her tone never again I want to speak too the store manager and corporate about this read more

Walked in on 8/14/2025 with my cell having network and connection issues. Nate was quick to provide great customer service, he did some work on my cell and advised on what I can do if the problem persists. Thanks Nate! read more

Bring a book or a tablet, tried on 3 different occasions to walk in to buy an Apple Watch, all 3 times only 2 reps on the floor to help. Last time here same deal and nobody else waiting but myself and the 2 customers being helped. An hour later wound up buying Apple Watch through Amazon, watch was waiting for me when I got home same day and $100 bucks cheaper. Noticing this is the trend at all T-Mobile stores I've been to last couple years, hopefully they figure it out. read more

Terrible customer service at this location. My husband and I visited the location to ask questions about his plan. We were not greeted when we arrived and waited 10 minutes without being spoken too while 3 staff assisted other customers. We weren't told a wait time or even a simple "we'll be right with you". We ended up walking out, deciding to come back another time when all 3 customers who were being assisted just happen to walk out at the same time. So we walked back into the location to be assisted when we were greeted by the manager Ryan. He was very nonchalant and disinterested as we attempted to explain what we were looking to receive assistance on. Long story short, he was unable to help us with our problem which is fine since there was nothing that could be done but the lack of care and dismissive attitude is the very reason for the 2 stars. I switched from T mobile to AT&T some years ago for this kind of customer service and it's unfortunate that nothing has changed since. read more

Stood around for about 10 min. Not even an acknowledgment from any of the employees. So I left. I'll give another store the commission.

Now albeit the store was not crowded, but my wife's phone was not working and she had this phone for a very long time. We came inside the store and were immediately greeted by the employees. Nataly the employee that was helping my wife is very helpful and efficient she even took the time to help my wife set up her phone. That was impressive. Thank you Nataly, I'm sorry I butchered your name couldn't remember how to spell it. read more

At approximately 3:45pm I visited this store to ask questions about some issues I have been having with my service/phone and my kids phones. When I walked in with my 9 year old there were approximately 4 workers and NO ONE ELSE in the store. If I was greeted I wouldn't have been able to hear it because the music was so loud and the profanity from the song that was playing was AWFUL! All I could hear was the F-word over and over, but the workers didn't seem bothered at all that myself and my little girl were in the store. The employee said that I should go to the Apple store for help and did not help resolve my issue. The more I thought about my experience, the more upset I became. I called the store twice to speak to a manager named Ryan. The first time I called I was told he was at lunch and to try back in 30 mins. When I called back I was placed on hold for 20 mins and never spoke to Ryan. I will be calling again and also write a letter to the cooperate office. Do not bother to go to this store! read more

Bought a phone during last Black Friday asked for 256 GB iPhone and lady gave me 128GB iPhone. I just realized, and it's very unfortunate because I am already running out of storage. read more

Professional and knowledgeable. Courteous and friendly service. Recommended. We came looking for assistance after we had already ordered phones online. We were assisted by Hiltinnie and Ricardo. They were both very helpful and patient. Although we are not technically challenged, they set up our equipment and even offered to assist with setting up auto-pay. Hiltinnie in particular was very thorough in explaining the process. I would recommend her for assistance. read more

Very nice staff but they will NOT tell you all the charges until you are ready to sign the contract for new phones. Poor customer service skill when you deceive customers. read more

I was trying to open a business account and was struggling and was directed to my local store. Maritzha (sorry if I misspelled her name) was so so so so nice! She took her time to assist me with my issue and didn't turn me away even when we hit a roadblock. She definitely made an impression on myself and I will forever be thankful for her assistance. What was a nightmare became something manageable and I hope she knows that customer service like hers does not go unnoticed. read more

I have been to many t-mobiles I'm a long time customer, and never have I had such great customer service , Gustavo went above and beyond to help us find what we needed , helped set it up had so much patience we are truly great ful for making are experience adding this device super easy , also The team work they have there is awesome Samuel was super helpful aswell read more

Yesterday I visited this location and had great service by David, but when I came back today to get my phone replacement the guy who supposedly was to help me was very rude to me and I got very angry with his lack of customer service and told him to shove the phone were the sun does not shine. He needs to be FIRED! Could not get his name as he did not tell me, nor was he was not wearing a name tag. read more

T-Mobile - Front door to T Mobile. - Mobile Phones Near Me - Ontario, California

Idk his name but I went in to file a lost phone claim. Assurion sent me wrong link. But he helped me every step.

I went in to purchase a new phone. They didn't have my phone but true to T-mobile's stellar customer service Anna provided world class customer service. She hooked me up with a sync device while keeping me informed throughout the entire process. Her personalized attention made me feel valued as a T-mobile customer and I would return to that store for service anyday. read more

I went in to handle a protection 360 exchange of my Smart Watch (which was absolutely no-hassle and highly recommend for those unforseen circumstances) and Richard let me know of a really good deal on Smart Watches BOGO! We went through a pretty lengthy setup due to the complexity of my plan. However, we got it going! On next day (today), I ran into a complication with my plan and Anna (spelling?) helped me take care of this without any, again, hassle at all. They made it seem less and very happy to have them handling the issues. Kudos to Richard and Anna for the deal awareness and excellent customer service! If these 2 represent that whole team, then I definitely recommend you visit this store for your T-Mobile needs! Trust in having the customers best interest goes a long way for many, and I feel I got that here with this experience. read more

This is my new favorite tmobile center now! The staff is just awesome!! They kept things simple and to the point and actually were listening. They didn't try to force me to buy a case or upgrade my plan. They gave me options and tried to pick what was best for me and my budget instead of what's best for them. I'm glad I started coming here. It's a little out of the way but it's definitely worth it for real and down to earth customer service. read more

This store is a gem! I've visited other TMo stores closer to me, but always end up here - driving 20 minutes out of my way to assure myself any issues I have with my account or phone are resolved. The representatives have always been helpful from the associates to the managers. Go here if you have to visit a brick and mortar location for any reason. read more

I literally just had the best experience at this place. An associate named Justin was incredibly helpful. We came in 10 minutes before closing and he still treated with dignity and courtesy. He was also very knowledgeable about the products. If you'd like your experience buying a phone to be a pleasant one ask specifically for the associate Justin! I have to reiterate that this was the best encounter I've ever had at T-mobile. read more

I went in to get some servicing on my new iPhone watch. I was assisted by Albert R. the store manager and Justin Lawver the mobile expert, allow me to say that they made me feel at home and they provided me with exceptional customer service. They both took the time to listen to my cell phone needs and provide me with the right advice. Again, thank you Justin and Albert for providing me the best customer service in Ontario and showing me why everyone must go with T-Mobile! I will definitely be back to buy some iPads before Christmas because of these two mobile experts. This preview is for store#8477 read more

I'm giving a 5 star because of the excellent customer service Justin gave. He turned a bad situation into a positive situation and gladly helped me out when I was having trouble. read more

I've been a Tmobile customer for almost 20 years and this was by far the best experience! I wanted an upgrade and to add another line to my account and wasn't looking forward to the process. The manager on duty and Jasmine B were so INCREDIBLE in making this process better than I could have imagined! Jasmine got the best deal for me and made sure everything was taken care of before I left. They have an amazing team that you can tell they are passionate about their customers and they had a great feeling in the store. Thank you again, Jasmine, for making it such a great experience! read more

Excellent customer service. Thanks to Francisco R. He was very professional and helpful. I would recommend Fransisco R for my friends and others. read more

This is by far the worst T-Mobile I have visited. The manager Mike is extremely rude and disrespectful. He talked down to me and used degrading condescending tone. There were two employees in the store they ignored all the other customers who walked in and made us wait for 40 mins to be helped. When they were finished it was 9pm (closing time) when I got to the register he snapped and had the worst attitude you could ever imagine. He frowned at me and told me he couldn't help and I could tell he just wanted to leave and rush me out the store. I understand it was closing time but I was just upset at the way he treated me. I would never visit this location and I don't pay money to be disrespected by T-Mobile's employees . read more

So turns out T-Mobile will lie to you for 4 months before telling you they will not honor a discount to your account! I have been calling every billing cycle finally to be told they won't do it and they won't send a copy of the customer notes on my account. I guess those are just for them to keep the lie straight. Now to figure out who I have to email to get people to stop lying to me. read more

Do not come to this location. I love T-mobile, they are a great company, just do yourself a favor and avoid this location at all costs. The manager Albert R. is an incredibly rude person who will talk down to you and laugh in your face when you have a problem. He will act like you're lying when you tell him what you were promised. PLEASE AVOID THIS LOCATION!!!! read more

I went in to switch carriers and get the newest iPhone and Francisco was the best person to converse with and made the whole process so easy! He gave us the best deal for our family and answered all of our questions with the most informative answers. This is the best service I've ever received at any mobile company I've been to and the best staff as well. read more

I came over from Verizon because they are way over priced, and the girl that helped me was super helpful. Got me all set up and transferred into my new phone with T-Mobile. Even walked me through setting up my Apple watch. She also recommended some really good cases and screen protectors that had a lifetime warranty through that specific brand. I will for sure come back to this location anytime I need help with anything. read more

I'm speaking on my experience with a certain worker. I've gone 3 times and all 3 times she has been rude. Her name is Jessica and honestly she is the rudest person I've ever dealt with. All I was asking were simple questions and it's like she seemed bothered by everything. She would literally make faces every time I asked. Don't know how she still has a job there. I guess T-Mobil doesn't care about customer service. Never return to this location again. read more

The service is great, and the team members there truly are helpful, but as for the manager MIKE, he was a complete jerk. He does not let you finish asking your questions and continues to cut you off. He is super rude, and thinks he knows what he is talking about. I have no idea who thought he would be a great fit for a manager. He needs to work on his social skills! After I got off the phone with him, i called the T-mobile store in Fontana and that manager answered all of my questions and helped me out and told me exactly what I needed to do. He didn't tell me I was a bimbo. I will no longer go to this location, and it's all because of the manager. read more

Much nicer and more helpful than the one in the gardens. We waited to get our phones' pictures transferred and they kept checking in on us and even offered us water. Very professional and great smiles, will def. keep coming to this T-Mobile and not the miserable one in rancho. read more

Out of all the t-Mobile stores this is the only t-mobile store I will go too. They have the best staff who are very helpful and knowledgable with all your needs. Lane and Stephanie are the most helpful and best the person to go too, they're the only ones I'll go too but everyone else is also helpful I just prefer those too, but overall great experience. read more

Just serviced by James and the customer service is outstanding. Glad I came back here to get my phone situation resolved.

If you're thinking of switching don't do it. Customer service vice is fine but network itself is not that great. Data is slower and calls are always dropping . If you're with Verizon stick with them . I go to the store for simple things and they can't even help sometimes so yea .. read more