DO NOT HIRE THIS COMPANY -- Ongoing Issues, Poor Workmanship, and Unprofessional Conduct…read more
We hired Altra Cool Deck in fall 2023 to repair a small area of our pool deck that had started to chip. Instead of repairing the small section, the company recommended redoing the entire deck so everything would match. For the first six months, everything appeared fine.
Then the problems began.
Within six months, multiple areas of the deck started bubbling, cracking, and chipping anytime the surface got wet. I contacted Altra, and they came out to "spot fix" the areas. Their repair was so thin you could see the bare concrete underneath, and it began chipping almost immediately.
It took another month to get them back out, and their next "fix" was simply applying a thick layer of paint and coating over everything -- including debris on the deck -- and even painting our umbrella hole cover shut.
That repair lasted about a year before the same issues returned. By June 2025, four different sections needed repairs. For nearly two months, Altra gave me the runaround. The owner, Michael, eventually called and said he would personally inspect the job because he believed it wasn't done correctly the first time. He explained that the job should have taken two days -- one for prep and sealing, and one for applying the cool deck. This process was never done.
Despite promising to inspect the deck, Michael never showed. When we spoke again, he began blaming us, claiming our concrete was "bad." They then failed to show up for the scheduled repair and stopped answering calls. Two weeks later, they finally came out and once again scraped off the failing coating and applied another layer -- the same ineffective spot repair as before.
Now, as of January 2026, the deck is worse than ever. Large portions are bubbling, chipping, and "crunching" underfoot. I emailed Michael directly to discuss a permanent solution. His response was dismissive and condescending. He insisted the issue was concrete "curing" -- even though our pool was installed over 20 years ago -- and became frustrated when asked to explain. He also complained about having to drive to Goodyear and insisted we didn't need to be present for his inspection, which, given our history with this company, was unacceptable.
When he finally inspected the deck, he immediately blamed the concrete again and said he would only spot repair it one more time, after which our three‑year warranty would be void because his "responsibility would be over." When we told him we would not accept another temporary patch and wanted the job redone properly or refunded so we could hire a competent company, he stopped responding entirely.
We have filed a complaint with the ROC and are awaiting their response.
Save yourself the stress, time, and money -- do not hire this company.