We experienced significant issues with defective piping and ultimately decided to have Graham and…read morehis team replace all of the plumbing in our home. We intentionally chose Urban Piping despite their quote being approximately $10,000 higher than another comparable option, as we did not want to cut corners and were led to believe we were paying for higher quality and professionalism. During the planning stage, Graham walked us through the process and made several assurances, including that entire walls would be repainted whenever possible. In practice, this did not occur on any wall in our home. He also stated that Urban Piping maintained quality by having drywall and painters on staff. This was not true. Instead, Prime Painting from Edmonton was subcontracted, staying in a hotel while working on our home. On multiple occasions, they complained that they were not being paid enough whenever we raised concerns about the quality of their work. After Urban Piping completed the plumbing, they had to return multiple times to correct serious errors. These included supporting previously unsupported piping on our water softener so the door could open, correcting a humidifier line that had been plumbed incorrectly, switching reversed hot and cold-water lines on a tap, and cutting into our newly finished ceiling to fix reverse osmosis lines that had been installed incorrectly and were effectively plumbed in a closed loop doing nothing. They also moved our brand-new refrigerator (which was on wheels) without lifting the leveling legs, resulting in damaged hardwood flooring and a broken fridge leg. While the plumbing issues were eventually corrected, the damaged fridge leg was never replaced. The drywall and painting work was the worst we have ever seen. The surfaces were not sanded, the paint color did not match, and the sheen was incorrect. The work appeared to consist of rough troweling followed by immediate painting. One closet looked as though it had been painted in a matter of minutes using a fence brush. We ultimately spent approximately $1,000 sanding and repainting nearly all of the affected areas upstairs, including repainting entire walls. Our contract included applying knockdown texture to the entire basement ceiling to avoid visible patchwork. Instead, fixtures were not removed, surfaces were not leveled, and large sections of drywall compound were applied with minimal sanding. In some areas, there were height differences of approximately 1/2 inch over a 12-inch span, with compound exceeding 1/4 inch in thickness. The contractor we hired to fix the ceiling described it as "one of the worst jobs they had ever seen." It cost us nearly $6,000 and 10 days of work to scrape the entire ceiling, remove sections of drywall, re-board areas, and reapply knockdown texture properly. Additionally, painter's tape was left on the walls for weeks, resulting in paint being pulled off when removed. Rather than addressing this correctly, the painters attempted to simply paint over the damaged areas. Ultimately, we asked Urban Piping to leave the project because Prime Painting continued to worsen the condition of our home with each return visit. Urban Piping reduced the invoice by $1,900, leaving us out approximately $5,000 in additional repair costs. This was followed by a two-month effort to obtain a required letter for insurance purposes. Despite repeated texts, emails, and phone calls, responses were delayed or nonexistent. We were incorrectly told we had not paid in full; once this error was finally acknowledged, payment was confirmed and the letter was eventually issued. This experience went about as poorly as it could have. Based on the positive reviews, we expected professionalism and quality. Instead, we encountered repeated mistakes, poor workmanship, and significant additional costs. Save yourself the expense and frustration and choose another company.

Can't comment on their work because they never responded to my request for a quote. Receptionist…read morewas difficult to understand but asked if their estimator could call back in the next 2 hours. I waited but no call nor did they contact me in the following days. Guess they have enough business they don't want mine!

Horrible service and extremely high price for a so called boiler technician to diagnose a boiler…read morethat wasn't working. He arrived with only a small screwdriver to repair my boiler. I asked him to get his tools he said no, he didn't need them. Subsequently he had to make many trips out to his van to get his tools and spend the majority of the time on the phone with his boss, guide him through the procedure. The technician had no idea how to fix a boiler and should never had been sent out to fix one . Very unprofessional and extremely expensive. Save your money and get some other company. 2 1/2h later and that boiler was still not working 490$ bill for nothing.

Very prompt and relevant service. They were able to advise me exactly the right parts for my repairread more

We had issues with a leaky toilet at the base. Ron came out on short notice and fixed the issue as…read morehe explained every step that he was doing. In addition he noticed our sink was also leaking underneath as it was not sealed to the base and promptly fixed that. We were very happy with his work and would not hesitate to use him again.

Ok here we go. My shower was leaking into my daughters bedroom. Called these guys to come look at…read moreit. I was using my home warranty so needed to call a plumber. These guys come up first so figured they are the best. Guy comes out to look at leak. Had me open up the walls to see where the leak is. Had to do to see where the leak was coming from I guess. I'm not a professional at all so that's why we called for help. I would think a trained professional would first start with the basic checks right? I mean if this is your field wouldn't you do a process of elimination? Start with the basic stuff? No he didn't, cut a whole in my wife's closet ! To see the shower plumbing from behind. I mean yes I would want to make sure it's not leaking. I get that! But why not start with checking the basic stuff??? All that was leaking was the strainer! The seal had worn off so it wasn't sealed and water was just leaking from the seal !! He never checked it!!! Or I am thinking he knew what it was??? Well he said it would be $900 to replace the pipes and secure it . ALL IT NEEDED WAS TO RESEAL THE STRAINER $3.00 for plumbers putty!!! I watched YouTube and what do you know. Leak stopped!! It's sad. Had I not watched YouTube then I would of paid. For nothing! Again, he didn't or he did? Check the simplest of things.

I have been buying equipment from chinook for years and didn't realize that not only do they design…read moresystems for me and sell me the proper materials with the helpfulness of our small town hardware store; but, they service well equipment and take the time to explain how things work. The option we worked out for my application will save me thousands of dollars and future headaches. Louis spent 10 hours in total and worth every penny. He changed out my pump from 195 feet, serviced two wells and installed equipment for a better solution. He has 27 years experience and knows what goes on with rural equipment and what works. He cares about people while other company's do it for the money and as much of it as they can get. Thank you Louis and Chinook for being there for me! Laura Rough Diamond Ranch!

I stopped in at Chinook Pump after receiving a referral from another company as I had a cistern…read more pump that was not working. The front staff were great and wanted to make sure they did not oversell me something I didn't need, as I didn't know if the motor or pump was the defective part of the 1 hp pump. Tom came from out back and invited me to bring the pump behind the scenes and promptly began dismantling both sections, he was getting a mixed diagnosis and delved further into the guts of the pump. After about 40 minutes he determined the pump was seized which caused the motor to fry, so in essence the whole thing was no good. He then dissected the needs of the pump and determined a 3/4 pump would do the same job, but save me hundreds of dollars so we went with his suggestions. In the end the horses are now getting water and we are having the water quality checked as a result of Tom's analysis of the initial problem. I was not charged a penny for all the work he did in the back and was pleasantly surprised at the cost of the replacement pump......Nothing but kudos for this place.

Exceptional Emergency Hot Water Tank Replacement Service - Pete the Plumber…read moreDudes - Jim and Sam F I wanted to take a moment to recognize the outstanding service I received during my hot water tank replacement Aug 5. I came home to find a tank that was not happy, this was clear as the water was running from my trusted tank. This was a 1st for me as a homeowner. I called Pete the Plumber! First, my warranty was honored exactly as promised. I had purchased the 10-year protection plan, and there were no issues whatsoever. The technician confirmed the warranty coverage, and there were no unexpected costs for the replacement tank itself. Given that the failure occurred outside of normal business hours, I was especially grateful that emergency service was available. The experience started with a call to the 24-hour support line, where I spoke with Jim. He was professional, efficient, and took all the necessary details of the situation. After sending the requested information, I was contacted within approximately 15 minutes by Sam F., the technician assigned to the call. Sam provided exceptional service from start to finish: Called promptly and provided an estimated arrival time. Confirmed warranty coverage and any applicable fees upfront. Reviewed the photos I had shared and, through his experience, immediately understood what was required. Called again when he was approximately 20 minutes away with the replacement tank. Arrived prepared and ready to get the job done. Sam executed his work and shared all the details with me as he worked. Sam provided some valuable advice and was able to talk basic language to help me understand the processes and how the system works. He shared insight and valued experience to help me make the choices best for my home. What impressed me most was Sam's knowledge, communication, and professionalism. He clearly knew exactly what was needed before arriving, which made the entire process smooth and stress-free. When you're dealing with a hot water tank failure after hours, that level of confidence and responsiveness makes a huge difference. Thank you to Jim, Sam F., and the entire team for providing fast, professional, and customer-focused service. It's refreshing to see a company stand behind its warranty and deliver such exceptional emergency support when it matters most.​‌ Client and Strong Supporter​‌ Rob

Very happy with Logyn. He is a professional and an excellent technician! Very happy with Pete the…read morePlumber for installing a new hot water tank for us.

Curtis replaced a few things for me, my humidifier on furnace, my kitchen faucet and my dishwasher,…read moreas well as my toilets when I re-did my floors. All were done very neat and efficiently at a great price!! Really recommend Curtis at Plumb Crazy!! Small businesses really do care more!

WORST plumber ever. Provided the worst plumbing services…read moreand customer service. Horrible. would NOT recommend. Paid him by credit card, and due to poor quality of services I filed a dispute. Then 6 months later my credit card was "redebited" by this company. FRAUD. Will be filing this as FRAUD.

I am 73 year old handicapped widow. My furnace stopped working when it was -20C outside the day…read morebefore a man was found dead in his furnace room in NE Calgary. I couldn't get any advertised 24/7 emergency repair outfits to answer their phone. It was 1AM and the fire department dismissed my vulnerability telling me to call a plumber when no emergency plumbers were answering their phones. When I finally got a plumber who had worked for me before he came out to try to convince me that I needed a new furnace. He said he would come by in a day or two to fix the limit switch that needed replacing. Left alone in the house without a working furnace, I thought I better get a second opinion. Bowness Plumbing and Heating was recommended as an independent old school company that did good work st reasonable prices. I called Mitch Hurd around 3:30 AM and was surprised he answered the phone himself. I asked him to come to diagnose the problem so that I could submit a request for financial assistance to fix the furnace from Alberta government Senior's Assistance program. What I was really after was a second opinion on the face of the cost of a new furnace. My furnace was mid efficiency only about ten years old. He agreed to come to provide a diagnosis for $350. I felt that would be money well spent in the face of the costs of s new furnace. He came within 40 minutes. I was on the other side of the furnace anxiously telling him to hurry up to not go over the half an hour for $350. He was a pleasant person to chat with. When he was finished I gladly paid $350 in view of the costs of a whole furnace replacement. You probably won't believe what happened next. Mitch Hurd is a man you just can't help but love. I know I do. As he was going out the door he said, "Ella. I already fixed it. I was here anyway. Your furnace is not a dud. A limit switch replacement is common. Don't worry about it now. Your furnace is fixed". VERY, VERY HIGHLY RECOMMENDED! I will never use another plumber in the years I have left in this life. Calgary, we are very lucky to have him. His company doesn't show up at the top of online searches. Just try to remember Bowness Plumbing and Heating.

He came and couldn't fix the problem, but he was nice, and refunded me because another company…read morefixed the issue

I am so fortunate and pleased to have come across Calgary Service Plumbers! They came over to look…read moreat my kitchen plumbing situation and provided a very reasonable quote. As the job progressed and a panel was removed, we all realized there was an additional issue due to the previous home owner doing their "own" work. (Even I could see it!) After consultations, it was decided there was an alternative way to repair this work which was much more economical and turned out to be a more simplified and elegant repair! Everyone was friendly and professional. I could see Calgary Service Plumbers took pride in their work and I felt their customer service went beyond my expectations. It is so refreshing to work with an straight-forward ethical business that doesn't manipulate the customer into complicated ad hoc pricing or surprise charges. It truly is my pleasure to submit this review for Calgary Service Plumbers. I sincerely had a very good experience and strongly recommend them!

Mike, from Calgary Service Plumbers did a great job in replacing my garburator. He was considerate…read morecalling me to let me know exactly when he was arriving. He was not only professional but pleasant & explained everything he did to me. Would highly recommend him.