I have been seeing Dr Cohn for several years. I needed to make an appointment and the experience…read moremade me question continuing my relationship. Granted, times are changing but I resent the fact that it's taken me about 20 minutes to attempt to make an appointment. After all that time I'm still not certain that I have one. I have to wait to see if I get a message. Connecting with ANY physician these days is a Trying experience. If your BP isn't high before, it is before you're finished!! No more human contact!!

After reading some of reviews I had to write mine view .Ive been dealing with hair loss with an…read moreissue I have in my life . All the girls and even the Doctor have been very helpful. A year later I've made progress under her care .,my visit this May 10th 26, I have a problem with my nails , Dr. was very helpful on how to care for them she sat and listened to me complain about old age . It's a very busy office but everyone gets their appointment.

I always think of Plastic Surgeons as complete rip offs...shady and untrustworthy... so I have…read morestayed away at all costs! I am a thorough person who researches anyone that comes in contact with my money before I open my wallet or extend a dollar. Dr Leedy came with rave reviews. Actually, the best in a 100 mile radius. Now, I did not go to him or even consider him for anything major or that would make a big difference to my body so I cannot comment on those amazing talents that I have read about. I simply went for a minor scar revision and after speaking with several plastic surgeons in the Cleveland area, I found my match! He explained exactly what what was going to happen and the day of my little procedure, he explained again. Staff are professional both on the phone and once you walk in the door. Not pushy or attempting to rack up additional surgery. What I came for is exactly what he addressed and I appreciated that, sincerely! Peace of mind and piece of mind is what they delivered. I recommend him and his team for any cosmetic detail that you want enhanced. He does it all with Class And Sophistication!

I was a new client at this spa. I scheduled my lip flip a few weeks in advance because they get…read morebooked up, and I understand why. My appointment was at 1:00 but they are on lunch until 1:00... I kid you not, 1:01 there was someone at the door waiting for me, I walked directly into the room, the Lip Flip Specialist- we will call her, came in within 3 min. I filled out the paper work and we talked about what look I was going for. I was then, iced and got my lip flip. I was on a time crunch, so being in and out within 30 minutes was FANTASTIC. If I didn't move out of the area I would have been back 100%. In also obsessed with my lip flip. It's exactly what the doctor explained would happen and how it would feel. Never going back to filler, only lip flips from now on!

Dr. D is a nice man but I would never go there again. I had a consult with him for a deep plane…read morefacelift. He recommended his "weekend lift" despite the fact that I'd already had a mini facelift 7 years prior. I ended up looking just about identical to what I did prior to the operation. I was also told a necklift was included, yet there was NO difference in my neck at all (before and after pictures speak for themselves). Also, there's certain things a patient should be doing/avoiding 2 weeks prior to surgery. No one contacted me to give me any directions on stopping ibuprofen,etc. I had to call them and ask. I also found them to be friendly until the surgery is over. You then become a number. For 12,000 I was ripped off. Of course when I brought him my concerns I was told it would get better over time...it did not. I was then gaslit and told it looked fine. Really?. Saw another surgeon who said Dr. D should've known that I was a candidate for a deep plane, not his weekend lift. But then, it's all about the money, right?! PLEASE go elsewhere...I wish someone would've told warned me :/

DO NOT WASTE YOUR MONEY HERE. DO NOT BELIEVE THE FAKE REVIEWS BY STAFF AND FAMILY MEMBERS…read more I had a Xeomin injection here and it was the most horrible experience. It was only my 3rd time getting a botox/Xeomin injection ever. The first couple of times i had botox from different facilities it was great but for some unfortunate reason Google brought me for my 3rd session and the nurse who injected me either didn't know the proper anatomical landmarks or she simply over diluted the product to save more products which a lot of med spas do. I had to go back after two weeks because the injection didn't work and even after the second session to correct what didn't work the first time, sadly it still failed and did nothing. I was so frustrated and flabbergasted, i dont know if the nurse just inject a fake Xeomin on me or just plain old Normal Saline. Anyways, i went to another facility to correct the issue and it worked so i know there's something weong the nurse did to me. What a tragic and sad situation. I'm pretty sure they'll also dilute the fillers so they could save the products. I highly recommend you take your business elsewhere. This place is a corrupt.

This office is truly wonderful. The staff is so kind and friendly. You feel when you leave that…read moreyou have known them for years. Dr. Husni approaches his work with so much knowledge and guidance. He talks through your concerns and gives you advice. I leave there feeling a peep in my step and my confedience is through the roof. Just a little botox or fillers and I feel young and beautiful!

Doctor Husni and his staff are amazing. I have been on a cosmetic reconstruction journey due to…read morereconstruction being required following breast cancer from 2014... This was my third stop. Dr. Husni explained everything in detail, and I knew I was home! I will be undergoing a two part process, and I have already completed the first surgery. When the surgery was running late, I received a courtesy phone call to arrive late and they explained everything in detail. At the surgery location, I was made to feel very comfortable and provided with regular updates. Following my surgery, the entire team came and explained everything that had been done and how the process went. I just received my beautiful flowers from Doc wishing me well! I have also received more than two follow up calls from his staff and one directly from him on the day of surgery... These people really care!

Dr Durden has been treating my skin cancer for at least 10 years. She's an expert at what she does,…read moreand she makes you feel comfortable with the body exam. The receptionist and all of the girls working there are all very professional and personable. I recommend Dr Durden if you're looking for someone specializing in the skin.

Dermatology: They are professional, kind, and knowledgeable. I felt comfortable in the diverse…read moreenvironment. They welcome new patients. The Doctor is a great listener. I was referred to safe and natural products. I found a new home for all my family's skincare needs.

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

Great experience. Clearly knowledge Based medicine for everything skin, not just the normal wear…read moreand tear of aging. Thank you for your guidance!

Dr Reedy is amazing. Answers my questions and concerns. He is empathetic and genuinely concerned…read more Fortunate that he has been able to help with my abscess.

This place is amazing and exceeded all of my expectations. It's extremely clean, and I felt…read morecomfortable throughout my entire visit. I get nervous with any medical procedures, even if it's just a facial, so I did my research on the people who work there and was amazed by their qualifications. There are two Nurse Practitioners on staff who have done extensive training in aesthetics. Upon arriving for my facial, I waited for about 5 minutes before being moved to the back. Everyone working took the proper precautions to keep a safe environment; they were wearing masks, and sanitized everything. During the procedure we had good conversations and laughed. It was like I had known these people my entire life. They gave me great recommendations on what I can do in the future to achieve my goals. There's zero question that Modern Vitality Medical Spa is staffed with a group of professionals that work diligently to help you obtain your desired look. Everyone on staff is inviting and welcoming, and the procedure itself made me feel more relaxed than I've been in a long time. My skin feels amazing, and I cannot wait to go back for another procedure. This medical spa didn't just save my skin, they made my skin look better than it ever has AND the prices are extremely competitive. What's not to love? HIGHLY RECOMMEND!!

Extremely sketchy place. Dirty , hair all over the seat, a big box full of used injection needles…read moreon the wall that looked like it hadn't been taken out for months. It's so easy to lie on the internet and say you're a professional , then you get there and see it's just careless individuals who try their hardest to scam you. I booked a consultation and I literally sat in there for 5 minutes before she rushed me out , It seemed like I did all the talking. All I got recommended was 900$ of "micro needling" in which I stated I wasn't interested in from the very beginning. I was told I needed to book an appointment to actually get the service done. SO I drive 25 minutes to speak with someone about my skin then leave ? That doesn't make sense. Then she said she could fit me in & that someone was using the machine and I'd have to wait 30 minutes until I'm able to use it. Speaking through a medical mask that makes me feel so comfortable , not really. I scheduled my appointment for a specific time, I expected to be able to have it. When I arrived I stood there for 10 minutes before anyone even came to the front to greet me. They didn't even ask for my name and just took me back, mistakenly about to start a service that was for someone else . The last name of the girl who was supposed to do my facial wasn't matching to the name I scheduled with. Her name tag was completely different then what is listed on the website. I don't believe the girl I spoke with here was a licensed nurse practitioner whatsoever, nor did I see any credentials anywhere in the office. I was gonna spend around 200$ for a hydra facial but I walked right out of there. Thank god I did. Obviously all they care about is money and have no actual knowledge on anything to help the client with skin concerns, so please go somewhere legitimate. This place should be reported for falsification.