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    Berryville True Value Hardware

    3.3 (6 reviews)
    ModerateHardware Stores
    Closed 7:00 am - 6:30 pm

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    Recommended Reviews - Berryville True Value Hardware

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    15 years ago

    Great selection for a small town hardware store. Friendly, knowledgeable staff.

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    Nichols Hardware

    Nichols Hardware

    3.9
    (37 reviews)
    13.8 mi
    $

    For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

    Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

    Photos
    Everything I needed to paint the barn.
    Everything I needed to paint the barn.
    Nichols Hardware

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    Berkeley Glass

    Berkeley Glass

    3.5
    (11 reviews)
    21.9 mi

    My experience with Berkeley Glass was incredibly frustrating from start to finish…read more The initial consultation went well, and I was told they could install a frameless shower. Later, I was informed that a true frameless enclosure wouldn't work because the holes from the previous shower would be visible, so I had to go with a more expensive framed option instead. The special-order enclosure arrived fairly quickly, but that's where the problems really began. The first installation appointment ended with the installers discovering something was wrong with the enclosure, so it had to be reordered. I had already taken a day off work. The second installation appointment wasn't any better. One of the parts had been pre-cut incorrectly at the factory, so yet another part had to be reordered, requiring me to take another day off work. When they finally returned and completed the installation, I noticed a very obvious dent in the enclosure after they left. I called immediately because I wasn't happy with the quality of the installation. They eventually replaced the damaged part, but referred to it as being replaced under "warranty." Warranty? It was installed with the dent in the first place. That wasn't a warranty issue--it was correcting an installation problem that should have never happened. After everything was finally finished, I paid my invoice in full. I even have the receipt showing a $0.00 balance owed. Weeks later, I received a phone call claiming I still owed more money. After everything I had already dealt with, that was the final straw. Between the repeated ordering mistakes, multiple installation appointments, lost wages from taking several days off work, poor quality control, and then being asked for more money after paying in full, this was one of the worst customer service experiences I've had. I cannot recommend Berkeley Glass based on my experience.

    We hired Berkeley Glass to replace seven windows in our home. I cannot recommend them highly…read moreenough. They were very professional and knowledgeable. Dustin, our primary installer, was absolutely wonderful. He and his team of one finished the job timely and beautifully. We will be contacting them again in the near future for additional work.

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    Berkeley Glass
    Berkeley Glass
    Storm Window on 1920 Foursquare original - Glass by Berkeley Glass

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    Storm Window on 1920 Foursquare original - Glass by Berkeley Glass
    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.7
    (94 reviews)
    45.7 mi
    $$

    I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

    Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Berryville True Value Hardware - hardware - Updated July 2026

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