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    Miller's Ace Hardware

    2.2 (38 reviews)
    Closed 8:00 am - 7:00 pm

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    Response rate

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    Services - Miller's Ace Hardware

    Machine and tool rental

    Outdoor power equipment services

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    5 years ago

    Great selection of firearms and ammo. New firearms section in back of store offers a wide range of handguns and rifles.

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    6 years ago

    They do not service what they sell. Really disappointed in what this has become. Online hardware provides better help and service.

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    7 years ago

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    Ask the Community - Miller's Ace Hardware

    Review Highlights - Miller's Ace Hardware

    I was in Winchester for business and had to pick up some Ammo.

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    Nichols Hardware

    Nichols Hardware

    (37 reviews)

    $

    For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

    Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

    Randy's Hardware

    Randy's Hardware

    (9 reviews)

    $

    Randy's Do It Best Hardware store is why we still need small town/locally owned hardware stores!…read more At the time of this review I've had keys made, bought screws two different times and bought a pressure relief valve for my water heater. I've also inquired on things. There's always someone available to assist you and they're always friendly especially Randy! Nothing against Lowe's but service is way better here. I can't speak on how prices compare to somewhere like Lowe's or Home Depot but if I need a hardware type item and I'm home this is my go-to' place since they are only 5 minutes away. When I went to buy screws I showed an associate what I needed and they bagged them up for me. Also, I feel like the associates here are better trained than Lowe's or Home Depot. The store is clean, associates are friendly and you don't have to walk all over creation to find what you need!

    We've always gotten great service at Randy's but I had an exception experience recently. I've had a…read moreBenchmade knife for several years, but I broke the tip off the blade quite some time ago. In seeing the "knife of the week" videos that Christian shares on social media, I learned that Randy's was a Benchmade dealer so I took the knife into the Timberville store to get feedback on what could be done. To my surprise, Christian took care of sending the knife back to the company for repair. Although I also receiving shipping notifications from the carrier, Christian also contacted me directly to let me know when it was back. The knife is as good as new! Thanks so much for being a great locally owned retailer that focuses on providing outstanding customer service!

    Rural King - Complementary popcorn!

    Rural King

    (43 reviews)

    Exactly as all the reviews say prior to this one. The associates here are clearly misguided, not…read moretrained, unorganized, inexperienced, and have no apparent training. That right there is a reflection of the management that does not exist for what is supposed to be a Christian establishment. The store is good for getting essentials that you can find yourself. However, good luck finding an associate that can be useful and knowledgeable. I will not review the associates as it is not their fault. It is no one else's fault but the invisible managers here who should be disgusted with themselves for setting the associates up for failure and placing them in hazardous situations that can kill these young kids trying to be responsible and actually maintain a job in today's fallen world. No one picks up the phone. Associates do not help you on the floor. Employees are not knowledgeable of any merchandise of all categories. When we thought Lowe's in the bad parts of the state was the worst. Terrible that Rural King in the Front Royal area is beyond a disappointment.

    Rural King is the best place to buy chicken food. We had to make the 50 mile trek to Front Royal…read morebecause this location is the closest. I don't understand the low Yelp ratings because the store is neat and organized, the staff friendly and they have what I need. After picking up a bag of the complimentary fresh popcorn, we grabbed 10 bags of feed and some spray for the fruit trees. Then, I got the wild idea to make some pickles because I saw the huge display of canning supplies and we have cucumbers in the garden. I picked up the canning supplies I needed for the pickles. Check out is quick, easy and friendly. Prices are reasonable. My brother had to return a fitting that was the wrong size and they cheerfully refunded his money. There is plenty of parking in the strip mall lot. I'm sure we'll be back when the chickens need more food.

    Miller's Ace Hardware - hardware - Updated May 2026

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