What a cool store. Called up today to ask if they had a specific vape model. They didn't have it,…read morebut they called up their supplier or whatever and had it within the hour! I went in and was greeted by Tige who was super helpful. This shop blew my mind in terms of customer service. They were so nice and friendly that I felt like I was a regular who had been there many times before. I'd recommend this shop to anyone looking for vape or cbd needs.

Seriously one of the best vape shops I've been to!! First time I went in there, I had called ahead…read moreto make sure they had Heisenberg in stock and they confirmed they did. Unfortunately upon my arrival, they had all levels except 3mg. The owner was completely remorseful and embarrassed that he didn't have it. He told me he was going shopping the next few days and to come back and see him. 3 days later, I arrived back at the shop to purchase the 4 bottles he specially had on hold for me. And he gave me a sweet discount for sticking through the mishap previously. But it doesn't end there. Not even 4 days after that, I lost my vape in Alpharetta. So I texted the shops number and went through different rig options that fit my needs so had an idea of what I needed before I got there. Y'all. He nailed it. I got a fantastic new setup and he walked me through everything: coil change, modes etc... this new Drag rocks! And again today, swung by the shop after sending a text, 2 days ago mine you, letting him know that I needed 3 boxes of the berg. Showed up and everything was packaged and ready to go! The customer service here is top-notch. If you're looking for a place to go ask questions and don't want to be sold the most expensive item, this is it. TLDR: don't sleep on this place. Go for all your vape needs.

Social distancing here, and very friendly staff. :-)…read more They didn't have the cigars that my husband smoke, but if you need to purchase hookahs, vapes, and etc, they have it. They even have a few groceries you can purchase, along with shirts, and hats. Don't sleep on this place. I guarantee you purchase something out of here.

I absolutely love this place. They literally have everything I need when I need it. The owners are…read moreincredibly nice and every time I come I feel so welcomed. I can't wait to see their bigger shop and I can't wait to see more success from them.

Charley is THE BEST! Always knows the right recommendations and I love their rewards programread more

This is a great shop. They tend to have higher quality imported good. They cost more than other…read morelocal stores but the imports are worth i. All but one of the employees are helpful and knowledgeable and considerate of all their customers. and then there's White Boy. White Boy ihs an equal opportunity harasser. He asks invasive questions and lectures customers about why they shouldn't buy the products he is getting commission selling them! it's hypocritical and makes me not trust the safety of my personal data with an employee who regularly harasses the customers he is serving. If I were Priyesh Pomal I would fire this jerk and I would also have my employees take a fat sharpie to the shipping labels with the store owner's name on them. These are both examples of poor information security. They have recently changed their loyalty rewards system but customers still need to give their phone number out loud - yet another example of poor data security practice. They have a new paym system and it should be set up To allow customers to punch in their number. The regular weekday manager is fantastic and she always takes great care of her customers. All Of the other employees are great

Super nice owner!…read more My husband didn't find the cigar he smoke, but he found one called "Isla Del Sol." The place is really clean, well organized, and plenty of cigars, hookahs and other things for your smoking needs. We will definitely be back soon. :-)

Great variety of products! I came in for an ashtray and was surprised by the cool collection from…read moreaccessories, pens and hookah supplies. 10/10

I purchased several tapes at once this past Saturday from this location, which is normal for me…read morewhile im in town. One of the KadoBar Snap cartridges has a short and does not pull correctly, charge off the battery or show correct notation on the battery. Went back in Sunday with the full cartridge and asked for an exchange, was told a manager would need to do the exchange. Came back in today and was told their company policy does not allow exchanges or returns after the date of sale. Vapes were bought 20 minutes before closing. Never going back. Beware faulty products and horrible gotcha return policies.

This is a great place to go to for incense, candles, vape products and many more items. Evey time I…read morecome to this establishment the staff is always friendly, helpful and extremely knowledgeable. Today I purchased vape juice and a vape pen. The clerk gladly helped me and showed me how to work it. I would highly recommend this place to anyone.

since they took away the orig guy this location opens late and the guy that's there now has no…read morepeople skills. I have to find another location because I come in before work and when the other guy was there he made sure this location was open and available for early vapers. disappointing!!

The store has gone downhill, but I don't blame the workers! We've been customers with Xhale City…read morefor 5+ years, so we frequent this + the Douglasville location; we've visited so much that we knew most the employees by face/name and vice versa. This was back when box mods, VG/PG juice, and kits for building were growing in popularity. The staff members were so enthusiastic & passionate about their work that you could feel the eagerness in matching customers with their needs. Maybe 2 years ago, we noticed a serious decline in variety, inventory, consistency, and very few staff members that are familiar with the products they sell. In turn, many staff members have made recommendations that we KNEW indicated they had no idea what they were doing! Now, they can't keep employees b/c just like all other areas of business, the focus is greed and NOT customer satisfaction/retention. 8 months ago, the hubby got us our 1st nic salt vapes to see if we prefer them over disposables (we go through them too quickly). Few days later, we already taste burnt flavor. Take it up to the store, and we're told it's common....which is why they were discontinued months back. 420 comes around and we buy 2 new nic salt vapes. TIL THIS DAY we can't find the coils in stock after trying 4 different locations! Purchased another one 2 months back, and same issue. When I visited the Douglasville location, the sales rep told me they NEVER have the coils for either in stock....which is why she won't sell them. So essentially, employees are selling products that either don't qualify for warranty service, or, will force you to order parts online. All in all, my feedback is to the business in its entirety b/c they've allowed greed to supersede quality. And that greed is what prevents Xhale from keeping the good employees that know their products (through testing /education), can make accurate recommendations, and ultimately ensure repeat business through customer satisfaction. I overheard one of the employees give insight on the job (the customer wanted to apply for a job), and it was INSULTING to hear how low the pay is! That same guy used to be happy every time I'd see him. Now? You can tell mentally, he's checked out. Cant blame him when they work long hours, sometimes are in the store alone at night, no customer organization (so it's hard to decipher who was next "in line"), and have to deal with the challenges with the general public. It's already difficult to find a good job, but when you don't treat your people right, these are the consequences. As a result, we've found another vape store that better fits our needs