This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

3 years later, we are still here. Tammie, the apartment manager is arguably one of the best people…read moreout there. She's great at her job, obviously cares very much for her tenants, and she's always happy. I sometimes joke and say "I wish I could just buy this apartment", (which the offer always stands by the way!) because the vibe is so good here. The neighbors are great, the property is kept up, and the apartment manager is always happy to see you. I honestly can't see myself living anywhere else till we decide to buy a house somewhere. 6 stars!

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I LOVE THESE APARTMENTS!!!! Seriously LOVE everything inside the units…read more GORGEOUS, brand new, gas range, stainless steel everything, granite counters in kitchen and bathroom, dark wood laminate in kitchen and bathroom, super sexy light fixture in the dining area, washer/dryer, dishwasher... IN. LOVE. Went here for a tour with Nori (total doll of a manager, super sweet) but I was too late. With in 2 days of making my appointment, the last 3 available units had been rented and I ended up being ass out. Literally almost cried upon finding out this info. I'm not kidding. I'd like to only give them 4 stars because the neighborhood is gross and they have car "ports" where I'd prefer a garage but... I love the apartments interior SO MUCH I HAVE to give them 5 stars. I was literally dreaming of living here, being that it's brand new and I would have been the very 1st person to occupy the space. There's something so awesome about that, something I can't describe besides... It's an OCD persons absolute DREAM. *Sigh* Oh well... I guess I'll have to continue my search. Evidently it wasn't meant to be... WAAAAAAAAA! K, in done having my pity party. I'll secretly crush on how amazing they are and let you know that... These apartments interiors RULE. :)

A very disappointing move-in experience for my daughter and our family…read more We were excited to help my daughter move into her new apartment. During the leasing process, the community gave us the impression that they cared about creating a welcoming experience for new residents and would go above and beyond to make move-in smooth. Unfortunately, our experience has been the complete opposite. My daughter's lease started on 7/15. On Saturday, 7/18, our family and friends came together to help her move. We had a truck full of belongings and everyone was prepared to spend the day helping her get settled. Unfortunately, when we arrived, the apartment was not move-in ready. We found crumbs and grease inside the oven, a bowl left behind in the kitchen, surface mold around the faucet, a washer unit with a panel coming loose, a sliding screen door that would not close properly, and moisture under the kitchen sink with a warped cabinet base. Because of the condition of the apartment, we could not complete the move as planned. We had to leave the belongings we brought only in the dining area and postpone getting her fully settled. Instead of spending the day helping my daughter unpack and enjoy her new home, our family spent hours taking photos and videos of the issues and contacting the office. The apartment was extremely hot during this process, and we were not shown how to operate the A/C. This made an already frustrating situation even more difficult. We immediately contacted the office, provided photos and videos, and maintenance came out the same day after being notified. The maintenance manager acknowledged that there were issues and stated they would be addressed. We were later informed that a cleaning crew would come and that certain repairs, including the faucet replacement, would be scheduled. However, these issues should have been identified and resolved before keys were handed over to a new resident. We contacted management to discuss the impact of receiving an apartment that was not ready at the start of the lease and requested consideration for compensation. Management declined to provide compensation. The most disappointing part is the difference between what was presented during the leasing process and what happened on move-in day. A new resident should not have to spend the beginning of their lease documenting cleanliness and maintenance problems that should have been handled before move-in. I hope management improves its inspection and move-in preparation process so future residents do not experience the same situation. My advice to anyone considering this community: inspect everything carefully before accepting keys and before bringing in your belongings. I will update this review with a follow-up once the cleaning and repairs have been completed and we have had the opportunity to inspect the apartment. At this point, we are sharing our experience based on what happened during move-in and the response we have received so far.

Toilet needed immediate attention and maintenance was there before I left for work and was fixed…read morewhen I got home. Pleasant staff office and maintenance

Ava who is the manager who lives on site is fantastic. Had a plumbing issue shortly after moving…read morein, called after hours maintenance line to let know what was going on and who should answer? Ava the manager to the rescue. She quickly jumped into action and called appropriate venders to care of situation immediately. On top of that when replacing vanity cabinet she had faucet and vanity handle and towel bars and toilet paper holder updated to match my shower curtain and towels. Not that is real management in my book. This is great apartment complex to be at not to mention quiet and clean too. Thanks Ava!

My primary motivating factors for staying here are price and location. The appliances in the…read moreapartments, among other things, are old and outdated. There's frequent issues with plumbing. Health and fire hazards as well such as mold. Management is hard to get a hold of and they seem bothered when you submit maintenance requests. I've stayed here because it's affordable but if they raise the rent on us in January, I'm going to just cut my losses and file a lawsuit against them with part of the money I have saved to buy a new home next year. These apartments are not worth more than what they're already charging us. I know others in the community who feel the same way I do. They like to micromanage us and find ways to over charge us anyway that they can, but we aren't seeing any of that money being put back into bettering our community. It's very one sided.

wrost place I have had ever lived since the new landlord The new landlord is an bad person does not…read morefollow Apartment rental rules makes up his own rules not State of California rules don't move here

My family has lived in these apartments for almost 5 years now. The current management and rental…read moreagency really goes above and beyond to make sure that your needs as a tenant are met. The only complaints we have are that the cosmetics of the complex is lacking. It could use a power wash and a paint job and that the parking spaces are very small.

Weeks ago, I submitted a request to have my leaking toilet repaired. Instead of providing a new and…read moreproper replacement, your team brought and installed an old, used, dirty, scratched, and completely unhygienic toilet. I repeatedly explained the urgency of the situation and emphasized that my children's health is extremely important to me, yet this was completely ignored. This situation constitutes both a violation of my rights and a breach of consumer standards. Since I previously warned you and the issue has still not been resolved, I intend to file an official complaint and take legal action.

Living here was one of the worst housing experiences I've had. My roommates and I ended up having…read moreto move out due to an ongoing roach infestation that the management team repeatedly failed to take seriously. We spent over $100 out of pocket sealing drains, cracks, and vents, and had pest control come out multiple times, but nothing changed. The roaches--Turkestan roaches, which live in sewer drains--were coming from the property itself. Pest control even showed us the nests on-site. We had to pack up our entire apartment so they could deep spray, only to see more roaches the next day. What made the situation worse was how unhelpful and unprofessional the assistant manager Valissa was. When we brought a parent in to advocate with us, she brushed off our concerns, saying, "That's apartment living." She admitted to living with roaches before and even told us she was "also from the ghetto," which felt like a racially charged attempt to relate to us just because we're Black. She was rude about even basic concerns. Meanwhile, the front office never answers the phone--we have call logs to prove it. I've called five times in one day with no response, and once, my roommate literally watched Valissa sitting in the lobby eating grapes while the phone rang. She ignored it and then casually offered us some grapes afterward. To her credit, Sharoy seemed more helpful from my roommate's experience. She offered to pay for our movers and helped us buy supplies, and she said they'd keep our rent the same if we stayed. That was appreciated--but after talking to other residents with the same issue, we realized staying wouldn't solve anything. We even emailed the VP to ask for some kind of rent adjustment since we were being forced to move out before our lease was up. We weren't even given a chance to speak--we were told flatly that the request was denied and that we still had to pay full rent and return our keys by June 30 or else get charged another month. This complex had the perfect amount of space and could have been great, but we were pushed out by a roach infestation and a management team that didn't care. It's exhausting and financially draining to have to move again, especially after already packing up once for a deep spray. Beyond the roaches, maintenance is slow. I lived here nearly a year and my oven and bathroom lights were never fixed. One time, a worker came to fix the tub, left tools in the tub, scraped the paint, and even left a shoe print on my bed. If someone posts about roaches at this complex, believe them. And if management reads this--do better. Hire responsive staff, treat tenants with respect, and stop gaslighting residents about major pest issues. If u can help it stay out of apartment 212

PLEASE READ BEFORE CHOOSING ZINFANDEL!…read more I moved out November 20, 2023. Requested Vacate papers from them Oct 21, a month before I moved out. I requested this from Cynthia (the laughable manager - see picture below. They could've taped them to my door or put them in my mailbox. She never did this. Then I provided written notice of my intent to vacate on the 20th. Went into the office and told Auryanna verbally as well. Just received a letter they are attempting to charge me the month from 12/5/23 - 1/7/2024, when I in fact DID NOT live there. I left the apartment in near pristine condition besides a few stains they could spot clean. The drop box was damaged so I could not put my keys in there the morning (4am) of my move. I mailed the keys back. CA state law says they have 21 days to return my security deposit or provide me a list of deductions. They mailed me a letter dated 32 days after move out and I received it 45 days after move out ILLEGALLY. My AC went out 4 times in the year I was there. Multiple times came home from work to an apartment that was 90+ degrees with my poor dog sweltering all day. After the third time it went out I kindly requested they replace the old unit. They w refused because it was "too expensive" meanwhile I'm paying $1500 every month in rent. I knew there were red flags BEFORE moving in. Called dozens of times, left multiple messages over a few days. So, I took time off of work to drive over there. I stood outside the glass lobby doors and watched 2 girls staring at their computer, no tenants in there just listen to the phone ring and ring without answering. THESE PEOPLE ARE SLUM LORDS AND SCAMMERS!! I would give 0 stars if I could, but I intend to warn people before moving in. There's a reason this place has only 2 stars. AC units going out, scamming people, bugs bugs bugs, dog poop everywhere on the property - the sad excuse for a dog run had close to 40 piles that were dried, gross and never picked up. Kids sleeping at the pool in the middle of winter on the lawn chairs. I FULLY INTEND TO FIGHT THIS IN COURT AND WILL POST ON REDDIT, FB, GOOGLE - wherever I can to warn people about the grossness that is Zinfandel Village.

I currently live here but am on my way out. Definitely roaches or "water bugs" since I've been…read morehere (2020). Since 2021 property mgt has increased rent (about $150). So unless you love getting a rental increase every year, don't come here. Also, convenient water increases have all of a sudden started happening. The actual apartment isn't bad but for the rental price, not worth it. I am giving it two stars simply because they get work orders done promptly.

Get rid of current managers and hire competent and qualified managers…read more My husband and I have lived at BDX for three years and our first year was great when Amna managed the property. Also when Jessie was here as well. Those two were great, even though there were issues they had never had a bad attitude. We and many other friends that rent here or still do each had problems and it was never resolved until we had to just forget about it or get really angry. Tenants rarely get updates and promised rental bikes, Saturday dry brunch, upgrades in the apartments etc. The staff has gone way down hill since our first year and every time we had an issue or a question, the leasing staff always had to double, triple check with Victoria who was shockingly always too busy to talk for 5minutes. There were many break ins - with the storages and car garages and another tenant was told the storage key is the same for all the storage units. The water is murky and I've complained so many times and nothing was ever done. When I did complained to Victoria about the safety of our garage constantly opening, she did not respond for 2-3 days. This is so unprofessional and I hope future potential tenants do not let her make you feel your safety does not matter. Another friend that broke their lease to get out of this place complained to Victoria about upstairs noise and she told them "there's only two people that live up there, how much noise can they make?" How can a GENERAL MANAGER be so condescending towards their tenants? Fast forward, when we decided to finally move out, we wanted to deal with Victoria since I did not recognized the other two staff that was working and again did not want to get told "let me double check with Victoria". Spencer, who was kind however I told him I would rather discuss the moving out process with Victoria. (So many tenants get told different things when we all gather around and talk about living at BDX - what we all have in common is disliking management) in the picture below is the new assistant manager Amber, who does not know how to deescalate and would rather smirk and antagonize tenants when I did not want to speak to her. Victoria and Amber called their disgusting behavior "customer service" and did not appreciate me recording them. Make sure these two get retrained on customer service and BDX policies because they both seem to have no idea what their own policies are and are giving out different information to each tenant. There are so many other bad experiences my friends, neighbors and we have dealt with living or still currently living here. One last thing, is WATCH OUT for pre-inspections, they told different tenants what needed to be clean and what is okay and not okay. When it was finally our turn, we were told everything should be okay and look fine. (Amber did our inspection). That means every single tenant had a different inspection & will likely get charged what they want to charge. How pathetic. No one picks up the phone when I try to escalate & complain to upper management either. Do better FPI. So glad we are done here.

I've been living here for 4 years, and I still love it here! It has been an all around great…read more experience. I enjoy the Capital Village neighborhood, and the style and amenities of the BDX complex. During the few times that I have had to contact the office for an issue, the staff has always addressed it and has been kind.

Doing business with brookside apartments has been a fantastic experience. The apartments are well…read moremaintained and spacious. The management staff is exceptional. They are easy to deal with. They're professional and friendly. I would recommend living at these apartments.

I've been living in this complex for a few years now and I can truly say I'm happy! The complex…read moremanager Nate is always on top of things. He is very kind, professional, attentive and very responsive when it comes to concerns. Nate and the maintenance worker handle work orders quickly! Anytime I have an issue it's fixed right away! Thank you guys for making things easy and comfortable.

I was extremely fortunate to find San Juan Hills Apartments when I relocated from out-of-state…read moreabout 1 1/2 years ago. Here's why... First, the resident manager, Leslie, is one of the best property managers I've ever had. She is always friendly, always responsive to any concern or issue, and she takes great pride in caring for the property. Second, the property itself and my apartment are well maintained. The grounds, laundry room, pool, and other common areas are maintained weekly, and although I've only had one maintenance issue since I've lived here, it was handled quickly with no mess left behind. Other tenants echo this -- we all agree we are very lucky to have such attentive management here! The property is smaller (64 units), and gated. There's a tennis court and RV storage/parking as well. And finally, the tenants. Good neighbors are cherished with apartment living, and all of my neighbors are genuinely nice people. No rowdy or loud people, just decent, good people all around. It's going to be very difficult to find another home like I've had here at San Juan Hills!

My partner and I lived here for about 7 years, and we enjoyed our stay very much. The apartment was…read morespacious, the location was convenient, and the grounds were well kept. The land lady Leslie is great and friendly, as well is Patrick, the main maintenance person. The pool is very well kept in the summer and a great way to cool off.