Weeks ago, I submitted a request to have my leaking toilet repaired. Instead of providing a new and proper replacement, your team brought and installed an old, used, dirty, scratched, and completely unhygienic toilet. I repeatedly explained the urgency of the situation and emphasized that my children's health is extremely important to me, yet this was completely ignored. This situation constitutes both a violation of my rights and a breach of consumer standards. Since I previously warned you and the issue has still not been resolved, I intend to file an official complaint and take legal action. read more

Avion Apartments - Klozet - Apartments Near Me - Rancho Cordova, California

Living here was one of the worst housing experiences I've had. My roommates and I ended up having to move out due to an ongoing roach infestation that the management team repeatedly failed to take seriously. We spent over $100 out of pocket sealing drains, cracks, and vents, and had pest control come out multiple times, but nothing changed. The roaches--Turkestan roaches, which live in sewer drains--were coming from the property itself. Pest control even showed us the nests on-site. We had to pack up our entire apartment so they could deep spray, only to see more roaches the next day. What made the situation worse was how unhelpful and unprofessional the assistant manager Valissa was. When we brought a parent in to advocate with us, she brushed off our concerns, saying, "That's apartment living." She admitted to living with roaches before and even told us she was "also from the ghetto," which felt like a racially charged attempt to relate to us just because we're Black. She was rude about even basic concerns. Meanwhile, the front office never answers the phone--we have call logs to prove it. I've called five times in one day with no response, and once, my roommate literally watched Valissa sitting in the lobby eating grapes while the phone rang. She ignored it and then casually offered us some grapes afterward. To her credit, Sharoy seemed more helpful from my roommate's experience. She offered to pay for our movers and helped us buy supplies, and she said they'd keep our rent the same if we stayed. That was appreciated--but after talking to other residents with the same issue, we realized staying wouldn't solve anything. We even emailed the VP to ask for some kind of rent adjustment since we were being forced to move out before our lease was up. We weren't even given a chance to speak--we were told flatly that the request was denied and that we still had to pay full rent and return our keys by June 30 or else get charged another month. This complex had the perfect amount of space and could have been great, but we were pushed out by a roach infestation and a management team that didn't care. It's exhausting and financially draining to have to move again, especially after already packing up once for a deep spray. Beyond the roaches, maintenance is slow. I lived here nearly a year and my oven and bathroom lights were never fixed. One time, a worker came to fix the tub, left tools in the tub, scraped the paint, and even left a shoe print on my bed. If someone posts about roaches at this complex, believe them. And if management reads this--do better. Hire responsive staff, treat tenants with respect, and stop gaslighting residents about major pest issues. If u can help it stay out of apartment 212 read more

See all

No one is ever in office. Like ever. You have to call 4 times to get someone on the phone. On multiple occasions they closed early. The front doors are locked at all times of the day. Does anyone even work here? The parking situation is horrendous. They tow cars every night for an issue they refuse to address. I've called multiple times about the parking problem. We pay for a garage already and upon renting they told us it would be no problem to find a single spot at night for the other car. One night I drove around for a half hour within the gated community trying to find a spot. I ended up not finding a single spot. I parked in a no parking zone with three other cars who couldn't find a spot. I walked out in the morning to find that my car was the chosen one of the night and had been towed all the way to Roseville. IT WAS A 45 MINUTE LYFT TO GET MY CAR. Not to mention a hefty 400 dollar charge. I asked that since they will not fix the situation, would they at the very least pay for the outrageous fee. The regional manager responded with a robotic email saying they don't care.Just be aware that you're paying a premium price for a gated community that would rather you park outside of the gates when they over populate. Go somewhere else. They also keep security deposits to make a profit. The front desk people get off on it. Go somewhere else, this place sucks. read more

Also on top of my previous post. There was a roach on my Stove!! Where I eat!! Also another thing management did we tried to negotiate moving to another unit which was the model home but the assistant manger casually told us they have roaches there too. They also said that it wouldn't make a difference if you move because I can't sugar coat you won't see another. Hers the picture of one on my stove. read more

See all

This apartment is running a scam with RT towing company!!! People need to be aware of this issue that keeps happening at this apartment. Was visiting a friend, I parked in her spot (like I have before for many months). They (security and towing company working together) moved my car to a different spot, took a picture "for proof" & then towed it! Had to pay nearly $500 to get my car back! Had to get the police involved, unfortunately the apartments don't have cameras! How convenient! Ms. Big back looking lady-assistant manager I guess...is extremely rude and ghetto, she needs help, I don't know who hired her but they need to get rid of her! read more

Take your money somewhere else!This management team doesn't know and could care less to communicate with their tenants.Its always the tenants fault for some reason never on them.. The pictures are from water damage and water stuck in the walls since November (11/19/24) when there was heavy rain for a few days straight, when issue was reported their solution was to get "carpets shampooed and fans" let's not start with the smell it released in the unit Repairs finally (Halfway) started on 1/19/25 which shows the walls left exposed for over (3days) also I am (4) months pregnant and still no care whatsoever from management and team! REPAIRS ARE STILL NOT DONE TO THIS DAY!! read more

See all

DO NOT RENT HERE. We lived here for 3 years. The ownership changed hands half way through our lease. Upon moving out they withheld our security deposit saying we only paid $100 when we have the lease and paperwork showing we paid $1000. When they were shown proof they told us to take it up with the previous owners??? They sent us to collections instead of admitting they made a mistake and realizing they owe US money, they doubled down and sent us to collections. The manager is also a tweaker who parks in the handicap spaces in the front and smokes cigarettes. DO NOT LIVE HERE. They will try to hustle you. They also told us we paid rent late 19 times when they don't have a rent drop box... we were never late. They even lost our rent checks twice causing us to rewrite our checks. Super unprofessional. read more

I've lived here for 1 1/2 months & the current lead manager has been amazing. Very military friendly and animal friend apartment complex. The apartment is very spacious but what makes me stay and feel comfortable is the leasing manager and staff. Highly recommend living here read more

Don't move in here. They are extremly negligent they can't keep records of who payed rent and when. They won't install a drop box for rent checks and then won't check the safe before writing up eviction notices they r very unprofessional. They "lost" the first 2 lease agreements that showed the deposit of $1100 even tho I showed them the one I had on record they said they were fake and said i payed $100 to move in. This place is super shady and charge way to much for no parking or proper maintenance. My roof leaked in apt 368 for a year without a care from the front office. read more

What I love most about Avion is the fantastic service provided by DION the complex's lead maintenance specialist. Dion is always friendly, respectful, and he listens carefully when I describe issues. He says that listening helps him diagnose the issue faster. He is fast, responsive, and he doesn't just limit his work to the work order I called in. For example the last time he was here I'd called in an issue with the shower mix cartridge (the water temperature was a static lukewarm on all settings), He noted two other issues, was able to fix one immediately. (broken thermostat). But the other issue wasn't even one that concerned me all that much. I was only asking if he or one of his team could come back in the next week or so to remove the ceiling light covers so I could clean the bugs out of them. He looked at my lights and said. "These lights don't give off enough light, how about I just replace the fixtures with better brighter ones?" He also promised he could get that done the next day. The next day, he called asking permission to enter (I was at a veterinarian appointment) and by the time I got back, he'd replaced the Kitchen and Dining area ceiling lights. When I turned them on, I was stunned at how big a difference they made. I'd just gotten used to the dim lighting and didn't realize the older fixtures were going bad. I have been with Avion since Spring of 2019, My apartment unit is very attractive, with a stainless steel Fridge, black stove, real wood kitchen cabinet doors, flooring that looks like hardwood, lovely countertops, and a really nice layout. There are two walk-in closets in the bedroom, the bathroom is large, and the full-size washer/dryer laundry room closet is just right. The half-walled patio is large enough to have a couple of friends over for a visit, the swimming pool and hot tub are available year-round, and the gym and shared community center lounge spaces are well maintained. My unit was renovated by the previous management company owners to the current ones. And from what I understand, the apartments getting renovated now are getting all white laminate particle board cabinets instead of the nice wooden ones like I have. read more

I lived here for a year in the upgraded units and they are nice. Saw a roach or 2 in my unit but that was very rare, also I did live on the 3rd floor. Maintenance responded in a reasonable time. Gym isn't that great and the front gate was broken more times than I can count. During the many times it was broken/stayed open, a few cars have been broken into on different nights. Luckily it was never my car so I'm not sure what the outcome was. Overall the neighborhood is okay and I felt fairly safe. read more

These apartments are nice, and Christian is by far the best part about them! He was extremely available and helpful during every step in the application process. Always answered emails in a timely manner, knew answers to every question we asked, and was there with solutions when we had problems. Super easy to talk to and has the guests best interest in mind. Christian is Avion apartments and the perfect man to be the face of them!!! read more

Honestly, the only reason why this place even gets one star is because the maintenance people - not front office - is so nice. When I first toured Avion, I went visited the apartment 3 times before I made my decision. The floor model that they showed me was spectacular. I asked when them if my floor plan would look the same (because I wasn't able to tour the actual apartment as they had rented out their model too) and they said that it actually would look even better because they were renovating everyone's apartment and updating everything (kitchen counters and fridge, bedroom, bathroom counters, flooring) right after the previous couple moved out. I asked about termination fees and was told that it would have been worth two months rent to break the lease multiple times. I had toured the place a total of 3 times: twice with my fiance and once with my fiance and my dad and was sure that all of the information was good because it was written down/repeated by the tour ladies. I had expected to move in on a set date but was delayed because they claimed that they had to renovate and clean up the place before I moved in. Even when I was notified about the delay, I was o'kay because my old apartment lease wouldn't end until a few days after moving into Avion so I had a place to sleep, understanding that they told me that the RENOVATORS required some extra time to finish everything up & that I wouldn't be charged until I actually got the keys. After the third tour, I was super excited to move in and signed the papers. As the move in date started approaching, I was notified that they had some delays in the renovations (for two days) and so I was o'kay to wait. It was expected. That's fine - I'd just find someone to babysit my dog for two days and then start moving things in - I was prepared and had moved all of my things into a u-haul moving unit and was ready for any short termed delays. After two days, I called in to ask for my keys and got another update that it'd take a couple more days. I'm only in NorCal for school and knew no one so I paid the dog sitter for an extended stay and was essentially homeless but was lucky to have a friend offer me a couch to sleep at night and was happy because I thought that a nice clean apartment renovation was worth the wait. The delay was about 2 weeks total. Then, I actually got to see the apartment. - Scratches on the walls - The bedroom AND bathroom doors didn't close properly and would always swing open - The flooring had stains - The cabinets had dead roaches and tiny little droppings - In the bathroom medicine cabinet, there was a disgusting greenish yellow goo/crust below the shelving - The inside of the cabinet had holes (whether from mice or roaches - I'd really rather not think about it) - The sink faucet wouldn't stay up, it always dropped after a minute of the water being on - The bathtub felt chalky At least I had a close parking slot. Oh wait - I never got to park in it because someone else was always parked in it. Don't bother complaining a second time because you'll only be given pink warning slips to stick on the other car & nothing will be done. I ended up parking outside the gates every night and walked to my apartment. Luckily, Covid hit and then I had no reason to stay in sacramento, so I asked to terminate my lease. They then said it was 3 months rent to terminate. Before I moved home, the upstairs apartment directly above mine had an abuse/violence issue. I was terrified for the girl upstairs because I heard, "PLEASE NO NO" followed by screams, shouts, an angry man verbally abusing her, the sound of glass shattering - maybe a vase or a dish or a bowl - I don't know, I don't care - and then a dragging sound on the floor. I feared for HER life. I ran to the front office, told them of the situation, and they said that if it got worse then come back. GOT WORSE? WHAT? It's the silence that I was scared of! At least with noise I could tell that she was alive?! I took matters into my own hands and called the cops. It was a helpless situation and I ended up just waiting for the police because I am a single girl living on my own with an ESA dog that is too nice for his own good. It was dead silent when the cops arrived and there was nothing that could be done because the cops didn't have probable cause. When they left, I heard a quiet muffled crying from my balcony. I can only hope that she's o'kay. The only good thing that I have to say about this place is that they hired some nice ass maintenance people. Honestly, the guys were so honest and happy to help. Whenever I had any issues, they offered assistance without hesitation. But as far as the apartment goes, no renovations were done and by the looks of it, no cleaning was done either. My dog and I were essentially homeless for nothing lol. read more

See all

Living here has been a mixed bag, for sure. There are A LOT of issues with a lot of things on this property(the one star reviews on Google are not at all lying or exaggerated).This review is 5 stars for one reason and one reason only; Christian Cordova. The one constant positive over the past year-ish has been leasing agent Christian Cordova. Not only is this person wonderful at his job, he has regularly gone above and beyond to provide accommodations with patience and understanding when it comes to the mental health challenges of our family. Not long ago, Christian saw my child walking home by themselves and not only noticed that this was out of the ordinary, he also knew right where I would be and came to notify me immediately. Without his observational skills and desire to truly support his tenants by knowing them and understanding their struggles, all sorts of harm could have come to my kiddo that day and we are beyond grateful for this amazing human. Any company should feel blessed and proud to have such a person in their employ. In my opinion, Christian Cordova is a prime example of an employee worth keeping and he absolutely deserves a raise for his selfless dedication to the people he helps. Thank you. Christian, for who you are. read more

Avion is awesome! I just moved here with my family and the service is the best! Anyone who's looking to move in and need a great apartment Avion is it! read more

I've been looking for a while for a good place to live and I think I've found it with these apartments! First off, I love how clean the place is, inside and out and around the complex. The floor plans are are perfect and I love the amenities that they offer. Lastly Christian Cordova, who helped me and my family out was wonderful. He answered every question I had down to the last detail. read more

If you really want the rundown on this place look at Ashgrove Place reviews, its former name. Also, check out Avion Apartments under FPI Management or Avenue 5. I lived here for two years. It is roach infested, overpriced, the appliances were cheap and broke easily. There were frequent domestic violence disputes in the unit above us. Also, there were a few shootings on the street the complex is located on. You can do better, especially at the price point. read more

Definitely best apartment complex I've ever seen based on price, location, conditions, layout, space and quality services provided by management and their team. After living here for over a year never head an issue with management nor their team, always there to help if needed and always staying on top of their given task... as an example had a situation with house located over the wall, outside of the complex, always throwing parties and loud music at least three times a week. After calling rancho pd and them not really doing much I've decided to go to office and speak to one of girls in the office... where she instantly gave a solution to a problem by finding and calling a landowner of the house. Since then never a heard a thing. Sincere thank you to Alex, Felicia, Dion and Paul. read more