I bought this car a year ago they gave me the runaround. It was the worst experience I ever had…read morepurchasing a vehicle and now I know why the bank was a hard time. They kept blaming it on the bank, but the reality was, they were trying to gouge us and they did you issues with the it back to says we have a dilemma you owe $19,000 still on the car and it's only worth seven. I know car dealers are supposed to be sales but like that is not good business or ethically OK

I went in today 4/15/2025 to the service department WITHOUT an appointment. I wanted someone to…read morepull my console between the seats so that I could install an Auto Start Stop Eliminator. I was not impressed with having to turn the switch off everytime I started the car, (so it wouldn't buck when the motor started again) and to me -- it was annoying. I did some research and found a switch that eliminates that annoyance. I didn't know how to open the console (without breaking clips) to install it. I stopped by today and not only did Chad call and see if he could get someone to open it -- they actually installed it for me. Cost was zero -- can't get any better service than that. It was quick and they did a great job. So thank you to the guys in the service department.

We had a terrible shopping experience here. None of the people we interacted with listened to a…read moreword we had to say. Their weird sales tactics are not going to get me to buy a car - they definitely made me want to leave that place ASAP.

My husband and I had a great experience at this dealership. Everyone we met was very respectful,…read morefriendly, and helpful. We had a few vehicles picked out before we arrived and were able to narrow it down to two. There was no pressure what so ever between the two vehicles, and we appreciated that (it was a tough decision). We are very happy with the vehicle we chose; 2019 Nissan Frontier SV (my husband's 3rd Frontier, but 1st with this dealership). Brian Brady the sales representative, Trevor Lamson the Finance Director, and David Miller the Owner were a class act. They were very easy to work with...fair with not only the price of the vehicle we purchased, but also with our trade-in. We will definitely be back in the future and will be sure to recommend them to our friends and family. A sincere thank you to the entire Nissan of St. Albans team!!!

Bought a Prius for a fair price from him through a Facebook marketplace ad, it was exactly as…read moreadvertised and in great shape, he was very helpful with the whole process

Horrible dealer over marking every lemon on the lot just look at other reviews the cars they sell…read morewill die very soon after buying them just look how the so called 'business owner' responds to people by insulting them i think that right there should steer you away from this scrap yard

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

Purchased an awesome Buick SUV from these guys yesterday. They were incredibly helpful at answering…read moreall of my questions, easy to contact and schedule with, were able to find me a deal that worked well for me, and the sale itself was a very smooth process. Highly recommend these folks :)

We purchased a GMC Sierra 1500 in 2019 from Handy's GMC. We recently had significant issues with…read morethe motor necessitating it be towed to the dealership. After a week we finally received a call with a costly repair estimate. We decided to get a 2nd opinion and paid for another tow truck to go to Handy's to bring the truck for a 2nd opinion. The tow truck arrived to be sent away by the service department. After not hearing from the 2nd service shop we called and were told it never arrived. When we called Handy's we were told yes your truck is here , we told the tow company to leave because you owe $179.00. No one called or emailed us we owed any money. When asked why we were never called to be given the chance to pay before sending the tow truck away we were given 3 different answers. 1. Billy called but you didn't answer. We have no record of this call 2. We thought we saw the tow truck driver on the phone so we assumed it was with you. 3. Maybe we called the wrong number. Poor customer service and questionable business practices at best. I was told by the owner that sometimes they have employees in service that are good at repairs but not with customer service. Unacceptable answer. We immediately paid the $179 when we became aware of the bill and paid for a 2nd tow cost because Handy's refused to pay for the tow they turned away. We purchase new truck from Key in South Burlington and received excellent customer service.

We purchased a used 2010 Buick from Progressive back in August of this year, hoping for a reliable…read morevehicle. Fast forward barely two months ago, and our purchase broke down completely. After having the car towed to an independent, reputable garage for analysis, we received the shocking news: the vehicle requires a brand-new engine. Progressive claims on their website: "We want every visitor -- online or at the dealership -- to feel welcome, supported, and confident in their vehicle purchase. That's why great customer service is at the heart of everything we do." Except "great customer service" apparently includes selling a vehicle that was clearly a lemon and needed a major, costly repair just weeks after purchase. Where is the support and confidence they promise when we're facing the cost of a new engine? The only thing we feel is regret. Do NOT purchase a used vehicle from Progressive. You will absolutely regret it and end up paying far more than you bargained for when your "new" car breaks down almost immediately. Buyer beware. This experience has been an absolute nightmare.

I needed a car. Not, let's look around and see what is a good place, NOW! So I asked the people…read morearound me, I even asked the tow truck driver that towed my blown-up vehicle where to go. All but one said Progressive auto sales. So my BIL gave me a ride, and 2 hours later I was driving an amazing car for an incredible deal. This story doesn't end here. 2 days later, the car would barely turn over. I thought I left the lights on so I called for roadside assistance thru my insurance. The company that showed up used 2, yes 2, jump packs on it and it wouldn't start. So, buying a used car, sold as is, where is, I still called Progressive auto sales. They brought me a brand new battery!. After I put it in... NOTHING. So I called them AGAIN. They asked if I could get it towed to them by roadside assistance, and yes I could. The mechanic they have found that the starter was burned up. He replaced it. You have to take the intake off to get to it! The absolute stunning part was, they did it for FREE. NOT ONE RED CENT! If you need a car, THIS IS THE PLACE!!!!

PSA: RUN!! Don't walk, run away from Cobb Auto located at 448 Swanton Rd, St Albans City, VT 05478,…read morewhatever you do just stay away from this auto dealer. What he does should and probably illegal. We bought a car from Don Cobb 2/7/2023. We drove it less than 20 miles before it overheated and completely broke down. I called Don and he refused to do anything for me stating I bought the car as is. We brought the car to a mechanic who noted metal flakes in the coolant a sign that Don had put Barr's Head Gasket Seal in the car. I was mortified and called Don who refused to do anything. My husband and son lost their second jobs without a car to get too work. I continued to call Don begging him to make this right and just take the car back and refund me. He said no, so I left a review. Only then did he call me upset about my review telling me he is ordering parts. Our mechanic already ordered parts but I told Don to bring them to our mechanic. Appreciating he was trying to do at least something even though he was clearly angry I left a bad review and demanded I remove it. I was obviously not trusting they were the right parts or quality parts which turned out to be correct. Our mechanic could not use the water pump as it was not the right size. Bottom line it's now 3/21/23 and our car is finally drivable. It's not fully fixed as there are many other issues with it. Our first round of repairs is over $700 I feel like I should note most concerning conditions that Don Cobb and his employees attempted to hide on the vehicle. They applied the tape over the two front axles to hide their condition, they need to be replaced asap. They poured Barr's Head Gasket Seal to hide a leak, which clogged up all the hoses and caused the car to overheat. They applied paint covering numerous rust spots, at this point even with the $700 in repairs this car will not pass inspection. Don is a crooked auto sales man do not trust him, nor anyone who works for him. Trust me I am following this up with the DMV, Attorney General, and the town of Saint Albans.

Simply put we agreed upon their listed price for a vehicle. I even have a signed receipt with that…read moreprice for my down payment. On the loan tacked on a total of $3500 worth of extra costs. $1900 more on car price; 700 more on warranty price; 250 more on gap price; 150 more on registration costs; with interest the total cost difference is over $8000. The sales rep when called out for payment discrepancies (quoted 313/mo for 36 mos; ended up being $373/mo for 51 mos) kept lying about why. Refused to provide paper copies of agreements. Know of at least 1 other person in same situation. If you know anyone or you have had a similar situation please contact me. I am putting together a contact list for my lawyer. Let's end this crooked business ASAP.

My wife and I just purchased a used vehicle at Handy Chevrolet. When we first arrived, we walked…read moreinto the wrong building because there is not a good indication as to which building we should go to. After crossing the parking lot and going into the correct building we were warmly greeted at the door and brought to a pre-owned specialist salesman. Our Salesman was Scott Colan and he was extremely helpful. We told him what vehicle we wanted to look at and he got right on it. Let us review the Carfax report while he brought the vehicle around to the front. After we decided to buy he was very proficient. He answered all my questions. Also I like to joke around a bit and he was all for it. Relaxed and willing to talk about prior work, where he lived, kids, favorite TV shows ect. He was not trying to rush us through anything. Overall I would say we had a satisfying experience.

Seth, Jake & Ken went above and beyond! So Happy with our new ride!…read more Bring on Summer!

Purchased a car from there and within a month it broke down. Guy was a jerk on the phone about it…read more Refused to go good on it. Don't waste your time here.

If I could give a zero I would!!!!! He sold my family(my fiancé, and baby girl) the worst vehicle…read moreEVER!!!!! The quality of the car ,or lack thereof, is not he issue, its the fact that the owner lied to our faces. We purchased a 2003 Impala for $3600.00 plus powertrain warranty and when we asked about the condition he said everything was great. My fiancé even asked about some rust he saw by laying on the ground, and he said it was just a little flaky rust, nothing to worry about. As we left his driveway the brake warning light came on and we puled across the street to check it out, there was an enormous rust spot straight through the brake lines, I called and after a while I got him to give in and his guys fixed it. A month later I brought it in for inspection and found that we were driving in a "totaled" vehicle. The mechanic said that he couldn't let me take it back when he was there.(so we ad to pick it up after hours) The shop I brought it to put it on a lift and showed me al of the GAPING rust holes and BENT components for the suspension. HE FLAT OUT LIED TO OUR FACES AND PUT AL OF OUR IVES IN DANGER, WE ALL COULD BE DEAD BECAUSE OF HIM RIGHT NOW!!!!! PLEASE, PLEASE, PLEASE DO NOT BUY FROM HERE, IF YOU DO I HOPE YOU HAVE A SHOP WITH A LIFT TAKE A LOOK AT IT FIRST. HIS WARRANTY THAT IS OFFERED IS ONLY TO TRICK YOU INTO THINKING THAT HE SELLS GOOD STUFF. DO NOT BUY!!!! DO NOT BUY!!!!! DO NOT BUY!!!! DO NOT BUY!!!!! FOR THE LOVE OF GOD AND FOR EVERYONE'S SAFETY DO NOT BUY!!!!!!!