They always take good care of me there to get me in when I need to get in and if I have any…read morewarranty problems, I take care of that. Definitely a good place to go.

I had a wonderful experience purchasing a new car at Della Chevrolet with Jae (salesperson). From…read morethe beginning he was very personable, polite, and professional. He showed that he was extremely knowledgeable about his products but also showed kindness and compassion to me as the buyer. I would highly recommend anyone looking to buy a new or used car to seek out Jae. You won't be disappointed.

Amazing sales team. Made trading my car very easy. Competitive prices. I've been buying cars here…read moresince it was Bill McBride.if you are looking for a vehicle, give Della a call. The garage is speedy too.

I made an appointment to have my 2024 Crosstrek oil change and tire rotation. There was a mixup…read moreabout my out of state dealer maintenance warranty, and the service team actually got to the bottom of it and honored what I'd been told on the phone. Lots of places can fix cars, but integrity is in short supply. Based on my experience today, this place is managed by fair and honest people, who showed utterly unexpected integrity. Thank you.

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

I bought a car from this man many years ago, before the internet allowed ou to make or break a…read morereputation. He also did work on my cars. He is very up front about the time and cost of repairs and what he had to do to make a vehicle ready for sale that he could guarantee. He takes pride in his reputation. Anyone who does not will not last in the business.

always had best deals and service with Carl and Frank back in days. thanks for service. still have…read moremy IROC??

My wife and I bought a vehicle from Progressive Auto Sales approximately 3 weeks ago and we are…read moreextremely satisfied with our purchase. The service we received was excellent and the salesman went above and beyond to ensure we found just the right vehicle at the right price. No games, no hassles, just a great experience. I would definitely do business with this establishment again. I have purchased many vehicles over the past 30 years, both new and used, and this was easily one of the best transactions I have been involved with. For those who have had issues with Progressive in the past I offer this advice.....When purchasing a high dollar item like a vehicle, the consumer really needs to do their homework BEFORE the sale is complete, not after. The dealership can only be held responsible for the performance of your vehicle up to a certain point and most business owners will step up and meet you half way in most cases. If you have any doubts about a specific vehicle, don't buy and save yourself a lot of hassle.

We purchased a used 2010 Buick from Progressive back in August of this year, hoping for a reliable…read morevehicle. Fast forward barely two months ago, and our purchase broke down completely. After having the car towed to an independent, reputable garage for analysis, we received the shocking news: the vehicle requires a brand-new engine. Progressive claims on their website: "We want every visitor -- online or at the dealership -- to feel welcome, supported, and confident in their vehicle purchase. That's why great customer service is at the heart of everything we do." Except "great customer service" apparently includes selling a vehicle that was clearly a lemon and needed a major, costly repair just weeks after purchase. Where is the support and confidence they promise when we're facing the cost of a new engine? The only thing we feel is regret. Do NOT purchase a used vehicle from Progressive. You will absolutely regret it and end up paying far more than you bargained for when your "new" car breaks down almost immediately. Buyer beware. This experience has been an absolute nightmare.

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

This place is super amazing. I was able to make an appointment get right in and they were able to…read morefigure out what I needed done and get it fixed. The price for fixing something saved me so much money. One of the workers Chris was super amazing.

We recently had to get state inspections completed on two vehicles and some minor repairs to one of…read morethem (in order to pass). Work was competent and easy to work with. When we had to return for a rein spection we were told to just "come back any time after a week of driving so the codes reset" and we did. It was that easy to get it cleared through inspection. Good Service, Good people, worth your business.

My ideal mechanic is going to be straight with me, keep my car maintained in a way that keeps it…read morerunning longer and safely, and respects my pocket book. This was my experience bringing my car into Chris! I highly recommend!

The best car repair shop. I always go to Trainer's because they do great work in a timely manner…read more I had my car towed to Trainer's on Saturday evening (they are closed on weekends) and I received a call Monday morning that my car was repaired and ready to be picked up. Wonderful!