We've bought USED appliances from Ted's for years. Our washer and dryer were purchased over 8…read moreyears ago, used. They've been perfect performers ever since. Recently we bought used a large, side-by-side fridge. It is so nice; however, we did have trouble. It quit cooling which is JUST what you fear in a fridge. Ted's was IMMEDIATE in their response. They attempted a fix and when that didn't work they immediately made another and it did work! Their work ethic and customer service was flawless. We were not charged for this work and everyone tells me that their repair work is reasonable. I recommend this place with no hesitation.

Recently dropped off my washer here, they repaired it for a fair price. When i get home it was…read moreleaking somewhere and I called back and spoke to Patrick. They sent someone over in less than 15 minutes. The machine was working properly I had just installed it incorrectly. Either way they came over to check it out and even leveled both my washer and dryer. Incredible service and extremely fair price. 10/10

No hard sales pitch, found what we were looking for at a reasonable price. No issues with rebates…read moreand delivery was scheduled for next day and was actually delivered the next morning. was hesitant to shop here due to all the negative reviews, but everything went smoothly with absolutely no snags.

Don't expect this company to honor any rebates they may "claim" you can get. My partner and I…read morerecently purchased a freezer from them and we were told we would get a $50 rebate because I'm a veteran. After numerous attempts online, which were denied for no explanation I tried to resolve the issue via email. All I received was the runaround. If this is the way they treat a disabled veteran, imagine how they're going to treat an average citizen. Buyer beware! They need to honor their advertised programs or discontinue them. Thanks for nothing Metro, I hope it was worth it. The only reason they get one star is because it won't let me post a zero.

First Edmond did not have microwave, sent to warehouse on AnnArbor. In the middle of truck park,…read morehard to get to. No one in warehouse. Finally went to office to get someone. Kid finally brought microwave. Pulled truck up and he was gone loaded my own box and fought my way out of the area. Worst customer service I have ever seen. Go to Home Depot and forget local. Not worth the disrespectful.

My experience with Hahn's Appliance was extremely disappointing and 100% sketchy!!!…read more After informing Hahn's that the Safeware extended warranty I purchased from Hahn's for my Frigidaire induction range had never been registered by Hahn's--and that Safeware had no record of my warranty despite my having the original receipt--I expected understanding, an apology, and a sincere effort from Hahn's to correct their mistake. Instead, I was met with an aggressive and dismissive attitude from Alan, the manager. Rather than acknowledging Hahn's error, both Alan and the salesman, Jerry, repeatedly emphasized that Hahn's was "losing money" by helping me and that they "didn't have to do this." As a paying customer, hearing that was completely unacceptable. Hahn's had already accepted my payment for both the appliance and the extended warranty, yet I was made to feel as though they were doing me a favor by honoring a purchase I had already paid for. Ultimately, Hahn's took back the defective Frigidaire induction range, which I had owned for only a short time, and I paid the difference to purchase a Bosch induction range. At no point did anyone apologize or acknowledge that this entire situation resulted from Hahn's failure to properly submit my warranty. What made this even more frustrating was being told that this issue had affected many other customers and was supposedly caused by a "computer error." I spent more than 12 years writing software, and I know that computers don't make business decisions--people do. Blaming a computer instead of accepting responsibility for a failed business process says a great deal about a company's culture. Technology doesn't excuse a lack of accountability. Alan's confrontational attitude and apparent lack of concern for how I was treated reflected poorly on Hahn's management. Good customer service begins with accepting responsibility when mistakes happen--not making customers feel guilty for expecting a company to honor its commitments. The only bright spot in this experience was the women at the customer service and payment desk. They were professional, knowledgeable, kind, and genuinely helpful. They treated me with respect and deserve recognition for their excellent customer service. Unfortunately, this was not my first negative experience with Hahn's sales staff. I previously believed my earlier experience was an isolated incident, but after this, I no longer do. Based on my experiences, the sales team appears to lack the professionalism, accountability, and customer service that customers should expect. I will never do business with Hahn's Appliance again, and I cannot recommend them based on the way I was treated. Update: Since Hahn's Appliance never responded to my original review, I feel it's important to share what happened. Hahn's Appliance sold me a Safeware extended warranty, accepted my payment, but never submitted the warranty to Safeware. As a result, I believed I had warranty coverage when, in reality, Safeware had no record of my warranty. What is equally disappointing is Hahn's complete lack of response. There has been no explanation, no apology, and no acknowledgment of what happened. A company's character is often revealed by how it responds when it makes a mistake, and in my experience, Hahn's Appliance has chosen silence. If you are considering doing business with Hahn's Appliance, I strongly recommend asking for proof that any extended warranty or protection plan you purchase has actually been registered with the warranty company before you leave the store. I wish I had done that. Based on my experience, I cannot recommend Hahn's Appliance. I hope sharing what happened helps others avoid the time, frustration, and expense that I experienced.

We had a perfect experience here the other day. I'm not sure why the other reviewers seem to have…read morefelt like they received poor customer service, but I felt like every person we encountered was friendly and polite, nothing haughty or rude about any interaction. We were there on an overcast Friday, so they weren't busy. Every employee was masked, said hello, asked if we needed help, and then left us alone when we explained we were just kicking tires. While there are certainly some high end things, we were pleasantly surprised by the prices on some things, like lighting. We found many fixtures that we liked that were in our price range. I'm not sure what more I could ask for in visiting a showroom. I got lots of ideas, as well as an idea of what I can and cannot afford. I left with several catalogues. I was never pressured at all, nor was I made to feel like I was in the way for not being a serious customer, rolling in with dimensions and timelines. I can't wait until I'm far enough along in my project to show up with my binder and my checkbook!

When we remodeled our bathrooms in 2019 our GC took us to Ferguson to choose our fixtures. That…read moreexperience was fantastic, we were shown only items that fit within our budget and when we needed to compromise on some items due to cost we weren't made to feel like we weren't worth their time. Fast forward go 2023, our faucets developed some flow issues and the plumber we hired to repair them caused more issues than they fixed. I decided to deal with the problem myself and went back to Ferguson to ask for help. Not only did the parts department take the time to find the schematic for my faucet (which is being retired by the manufacturer I learned) but when they couldn't find anyone who had the part in stock they took me to the Business Manager who took my info and said she'd look into it. Due to her help I'm now getting new faucets covered under warranty and she did ALL the work to help me! I don't know if/when we will do another remodel, but our fixtures will come from Ferguson for sure!

An employee entered my military discount and excluded The highest priced item from the discount.read more

i just started a new nanny job and i was sent to get a new key made. i arrived as they were closing…read moreand exchanged a few sentences w the lady at the door turning everyone away and ~bless her~ she went in and made me 2 spare keys and paid for them herself! i hope she has an amazing day - and amazing life!! all the love to that woman who is beautiful inside and out!

Great experience with the N2 technician this evening, I think his name was Brian. I wish everyone…read morehad as much pride and genuine care for what they do. He came by to look at the ice maker and we ended up learning a lot more about our other appliances that we were being ignorant about. They gained a new customer tonight. Great service all around would recommend them to anyone.

They completed the job, but it was a very difficult task to get to that point. I was told that I…read moreneeded to wait on a part for a week and it ended up being a week and a half. This greatly affected my budget as We had to eat out (family of 4) for breakfast, lunch, and dinner the entire time because I was told that we had to unplug my refrigerator until the new part came in. With the cost that I spent on the part and the food for the family I could have bought a new refrigerator. Very frustrating. The only redeeming feature is that once I was able to speak with the someone they were kind, but I didn't get a discount for all of my trouble.