I could not get my echo weed wacker started, they emptied tank and put fresh fuel in, told me not…read moreto use cheap brand in can that I bought, no charge, and now after using fuel they sold me it works Great

I spent over $4,000 on a brand-new zero-turn mower from TERPSTRA'S. Two months later, the clutch…read morecompletely failed. I dropped the mower off for warranty service and also requested an oil change and blade sharpening. Nearly three weeks passed with absolutely no communication from the service department. No phone call, no update, no explanation. I had to call them to find out what was wrong with my own mower. When I finally spoke with Ron, the service manager, he was short, dismissive, and unwilling to answer my questions about why a major component would fail after only two months or whether I had any options for an exchange or refund. Then my husband called, and suddenly the mower was ready for pickup. The oil change and blade sharpening I requested were never done. The manager offered excuses instead of accountability, including telling me weekends "don't count" as part of the nearly three weeks they had my mower. I bought a brand-new mower because I have a large property and needed reliable equipment. Instead, I got a major mechanical failure after two months, weeks without my mower during peak mowing season, poor communication, and dismissive customer service. Spending over $4,000 apparently does not guarantee reliable equipment or basic customer service at TERPSTRA'S. I will take my business elsewhere and would not recommend their sales or service department.

To start Ken was very professional when I spoke with him over the phone about my requested service…read more Once I dropped my rider off it was just a couple of days when he phone stating that my requested service was completed and for a great price. It's been about a month and my rider is in great shape for the summer cutting season. Thanks Ken and his shop help, forgive me I forgot his name.

Ken was extremely nice and helped me load and unload my lawn mower . His turn around time on a…read moreholiday weekend was 2 days. I highly recommend his service.

They treated me with respect, were very helpful and the order changed and it was not a problem…read more They could not have been nicer, knew what they were talking about. They sold me my tractor in 2012 and again a week ago 12/18/20 and could not have been more help. Lin W.

Fantastic service all around. I bought 2 snowmobiles last year and have gone back for oil, gear and…read moreodds and ends. My family has bought multiple mowers and snowy growers as well. Kaj Moyer is great to do business with and is willing to help find the right item every time I visit. I recommend to everyone.

Beyond greatful for the kindness, care and professionalism of Coastal Valley Water. As many of us…read morein the region lost so much during the August Derecho storm, I only lost power and 8 days of work. Mike was very considerate of my personal situation and helped me out with my bill. I cannot thank him enough! Bravo!!!

This company cared about what my family needed and didn't try to sell me anything else. They worked…read morewithin my budget. Installation was a breeze and they helped me get rid of my old water softener as well. I highly recommend Coastal Valley Water.

From start to finish, Stephen was kind, courteous, and professional. He also responds quickly to…read moremy messages for questions or concerns. Service was prompt and installation went smoothly. I think the installer's name was Justin. I have always had water softeners, and used Culligan. They have never let me down, and this time was the same. My boyfriend doesn't enjoy the soft water, but sometimes it's not all about him. Thanks Culligan

The installation is fine. The customer service after installation is abhorrent. The manager in the…read moreoffice is rude and condescending. The service calls take 10-14 days so if you have a problem call to setup immediately or you will be waiting a long time for service. Day of service Is old school where they give you a 4 hour window. They will not text when they are on their way. If you have a choice, choose another company. They closed their office in St John and moved everything to Merrilville. The bill they sent for service was wrong. They also charged $5.00 to send me the bill calling it paper processing. They did not honor what the salesman told us about service call fees. Wish I would have went with Eenigenberg water as in my prior house.

after my 43 years old refig quit running. went to Eddys with the parts i needed. after searching…read morearound for a half an hour the owner was able to get me going again. now my old garage refrig is purring like a kitten and a very reasonable price too! service and staff was outstanding there!

My dryer broke on a Friday night. Called Eddys Saturday morning to see if they might be able to…read morehelp me. They said they have a part (control board) but it was a different part number, he assured me it would work. They all do the same thing he said. Well it didn't work. Went back to the shop and he wouldn't give me a refund. I call bullshit. I WOULD STAY AS FAR AWAY FROM THIS PLACE AS I COULD!!!!!! BUYER BEWARE

i bought a 5x8 trailer there about 10 years ago im happy with my product i paid $600 cash now i see…read morethem for double so i got lucky

We purchased a new car trailer for $2,900 from this company. The price was good; however, in order…read moreto be able to use the trailer we had to spend an additional $200 to modify the ramps. The way the ramps were made, they had to be turned around after removing them from the slots which was a heavy and cumbersome process. In addition, the ramps had sharp edges which could have easily punctured a car tire. We had to have the ramps modified so when we slide them out we do not have to turn them around to mount them, plus the sharp edges had to be ground down. In addition, there was bare metal under the trailer (top deck and frame were painted but underneath was bare metal) so it needed to be sealed and undercoated. Overall other than the modifications we had to make, we are happy with the trailer.

AWFUL! I talked to Mark in the fall and set up snow removal services over the phone. We agreed to…read morea price. When it snowed the first time, we received no service. I called him and he stated I never called him back. When I explained that I had and we had decided on the price for services, he said "Okay, I have you on our list". We had our second snowstorm yesterday and he never showed up. I texted him today and he never responded. I called him and he said we were not on his list and they were not taking any new residential customers. STAY AWAY from this company.

Good company for snow removal. Reasonable prices for commercial and residential properties.read more