FYI. New owners took over in 2023 do not pay attention to any old reviews. Thank you…read more My name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John's, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied. My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problems The vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed. The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn't because that would've not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY. The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed. When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE. In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say both are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so. I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues. Before I left, Lindsay did get to a point where she said she would give me our money back for the issues and frustration. I was hoping this could be rectified and just Fixed. But I have given it serious consideration and I unfortunately can not let this slide. I do not feel secure returning this car there again to have issues rectified. The car has been taken elsewhere to be redone by a shop who has experience which is not local and because of this I would like a refund. I really wish things had turned out better in this situation because not only have you lost local business but a returing local and loyal customer of over 40 years. Thank you. . For this consideration, we will not leave any reviews or talk ill of your business as we understand mistakes were made and an attempt to rectify the situation are yet to be made This was what was sent to the business and They never responded.... SO Let the Reviews Begin.... Under new ownership, and I would not recommend them....

The worst body shop, firstly the owner is the most rude person I know, 1 month with my car, only…read moretaking money from my insurance, almost 10k and in the end when I went to pick up the car when I got home the car was failing on the radar, when I went to my dealer the radar had not been set correctly I had to pay almost 1500 out of pocket, do not go to this body shop!!!! you will lose money and time!

great owners and service. always willing to help in the moment. I so appreciate having a trusted…read moremechanic.

I'm an out-of-towner who showed up without an appointment. Despite a full schedule and short of…read morestaff, they found time to assess my car and alleviate my concerns.

Had to use Van Alphen again. I highly recommend them. Very responsive, friendly and they took the…read moretime to explain the issue with my car. This helped with some preventive maintenance for the future! Thanks again!

This is a excellent shop. I was in a fix, on Tuesday 06/12/18 and needed help, they were busy,…read morefully booked up, yet John said I could come in and he would look over my car after a fender bender. He fixed my driver's side door, so it would open and close. Put in bulbs that were broken in my headlamps and secured my hood, so it was safe to drive. John Van Alphen was great. I cannot thank him enough for his time and assistance.

Different kind of review here. My car broke down as I was approaching Hunter for a Saturday of…read moreskiing during MLK weekend. Ended up spending a few hours here awaiting my diagnosis and tow back home with staff, Including the owners, that couldn't be any more accommodating. The diagnosis came fast, they were super courteous, and allowed me to hang around well beyond the shop closing for the day. Not a doubt in my mind that I'd return again if I were in a pinch or someone I knew needed their help.

My family have been going to Pete's for over 20 years, could not see ourselves going anywhere else!read more

terrible. I would give zero stars if possible. my vehicle broke down across the street from this…read moreshop. This shop agreed to fix it for me. every time I called for an update he claimed he was getting to it that day. after 3 weeks of having my car and doing nothing with it I decided to bring it elsewhere. when I arrived he had it buried behind other cars and refused to move the other vehicles and said it wouldn't even happen that day. he told me "I will get to it when I get to it, I don't work on demand". after the police got involved and ordered him to move the vehicles he finally complied. I would not recommend !

Old school family mechanic garage Ralph and his team are fantastic . Reliable, knowledgeable and…read moreprofessional. He works on all my vehicles. A blessing to have in the community we love Family Automotive

I've used Ronnie in the past and his whole staff is awesome. They installed a lift kit and got my…read moretruck chipped and tuned. They also installed Rock Lights. The whole thing wasn't too bad on the pocket and he kept it within my budget. The front girls worked the quote quickly and it was only a short wait to get my truck in. Whole thing took a week. But it was sooo worth it. Again I can't say enough about Ronnie and his crew. Top notch and I'd highly recommend.

This shop is great. from the owner, to the technicians, to the ladies at the front counter. Great…read moreservice, great prices. Very patient and very attentive to your needs. They will help guide you and offer advice along the way to your upgrades or repairs. Very responsive.

Expensive and vey rude. Disppointed by how Joe treats his…read morecustomers, he changed his price after he started working on my car, I felt being blackmailed. Questionable quality of work. I will.never go back!

My 18 year old son rode his car into a ditch and Joe was there at 1am within minutes of a call…read more He professionally handled my concerns and the towing and worked with us and insurance adjusters to figure out best next steps. I felt I could breathe again.

Amazing kind caring and helpful! Went above and beyond for me when looking for a vehicle!…read more 10 out of 10 recommend! Everyone is friendly and helpful!

Highly recommend. Gave us good honest advice and sent us on our way! Very much appreciated by this…read moreFlorida girl and her traveling buddies!! Thank you!!