Not only do they respond quickly, but they keep our machines in great condition. I have always had an amazing experience with them and Brian in the service department is fantastic! read more

This company went into my complex and against management suggestions about severe inconveniences to the tenants they made their washer and dryers online pay only. I emailed them explaining my reasoning behind the inconvenience and they ignored my email. Some of us don't have enough in our accounts especially doing this a week and half before next payday for everyone usually. With all our washer and dryers falling apart all the time and smell constantly the price they charge is outright high way robbery. Some of us aren't made of money and can do online payments. Thanks for screwing us over and not caring about the people who use your appliances read more

Several times now I have been overcharged for drying. The dryer price is listed on the machine as 3.75 and instead I have been charged for 8.00 and then 8.00 again right after. In this most recent instance, I've been double charged for this amount as well. There is no reason I should be paying 16.00 for a sub-par drying experience. This was my first time using them so I should've known better than to toss cotton into the drier, but the "low" setting shrunk just about everything that could've done so. Laundry was extremely warm when it came out. My second load was fine I guess but I am now hanging my delicates at home to dry instead of using the machines. Today I went through their website to hopefully get a refund, but it seems like they wont be able to do anything unless I was using the app to run the machines. I had been an apple wallet: tap-to-pay user for the transactions at the time. Basically, I had a bad time with them and will probably be looking into a different laundry service. read more

Hainsworth Laundry Company - Example of my overcharge on May 4th 2026 - Laundry Services Near Me

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If you are moving to Spokane and looking at Apartments, please ask if they utilize Hainsworth Laundry, and if they do run to a different complex that doesn't use their services. To call them a predatory company would be an understatement. Tiny washers and dryers that are constantly out of service(they also don't put signs up telling you they're out of service), constant price increases, they never clean their washers or dryers, and every option comes with a price increase. If you want 5 minutes extra because their horrible dryer machine didn't adequately dry, that'll be an extra 25 cents. Overall a horrible company, with horrible customer service. It pains me every time I have to give them money to wash and dry my clothes. If I could I'd give them negative stars. Spokane deserves better. read more

Terrible quality, horrible customer service, over priced, and terribly maintained. Don't use this company and don't move into any building that has them. It's proof landlords have contempt for you. read more

I had to call Hainsworth on a washer with an error code " c-Err". My soap an laundry and I paid. That was an hour ago, they still haven't shown up. Then while I was sitting here in the laundry room, a noise went on the dryer, I tried 3 times, I got voice mail. read more

I'm not happy with this company. I am a caregiver who cares for someone with no debit card, no cell phone, no access to a computer. I have tried to set up an account to help him to do laundry in his low-income housing site. It's virtually impossible as I can't seem to use payment information for my debit card to access payment at the building where we would do laundry. They do not seem to have anyone there to answer the phone. They want you to use the website to ask questions but they won't give me an account to ask because I don't live in a building where the machine is located. Confusing and frustrating to see low-income tenants have one more hurdle to overcome. read more

I would not recommend this service to anyone. Machines are constantly broken down and never fully repaired. You have to submit several service request to get an issue resolved or addressed then it takes weeks to send someone out let alone fix the issue. They are not good at following up or following through and I feel like they overpriced the amount they are charging to use broken down dirty washer and dryer that are not properly maintenance. And they refuse to refund stating that they didnt "find any issues" which is a LIE! Not a truthful and honest company and I dont even see how they are still in business. read more

Full price, partial value. Every time I do laundry I am reminded that I am not seen as a real human. Paying roughly $5 per SMALL load, where the soap and softener dispensers have been walled off and they tell you to put it in the tub, just to have your clothes either messed up or with soap spots, because it's not how the machines are made to work, is insulting. Not just insulting but incredibly expensive. I am disabled so can't take laundry to the laundromat all of the time, so I am stuck with this. Missing clothes that smell fresh and feel good. When contacting them about it I was told to use dryer sheets, but I am allergic to them and they don't make clothes soft and clean like normal laundering does. $25 a month just to feel like a piece of sht they happily scrape off of their shoe. read more

I'm very dissatisfied with my service as well as the quality of the machines. I went in late at night to do my laundry and ended up spending over $20. I had to rewash almost every load, a couple of them, we didn't fill up a couple of the drivers wouldn't heat up. I contacted them first seeing the following morning. And they didn't do anything about it, they wanted all the information on every machine, which I gave them. And as soon as I gave them that explanation, they hung up on me and I've not been able to reached them since I'm very upset. This is a big inconvenience, and I'm very unsatisfied with their machines. I would never use these machines again read more

App doesn't work for shit. More problems then I care to type out. Im getting quarters every month now its such crap. ​

They suck their machines never work and they never respond to you when you say that they don't work and then when they get back to you they say a technician tested it but did a technician have it with clothes in there no I don't think a technician brings clothes with them. Would give a negative star rating but not an option here worst laundry company ever. read more

Unfortunately, this is a critical app for living at my apartment complex, University Courtyard, Rexburg, Idaho. It controls and allows residents to use onsite laundry facilities. However, the app is very difficult to use and has no discernable Support options that I have been able to discover. I am left thinking those behind and operating Hainsworth have NO CONCERN WHATSOEVER for the renters, whom are their ONLY direct clients!!! Hainsworth causes needless tension between owners and renter, where there doesn't need to be any at all!!! Thank you for your forum to explore these needlessly complicated problem here in Rexburg, ID, ironically at a private Church School. read more

We were forced into having this company after they bought out a local company. Now we can't even use the washer or dryer in our building because this company refuses to come fix the issue. Which is really simple. They just need to come empty the quarters. There is no value with this company. Property management companies need to say no to this company. Been waiting all day for the laundry people to come by. They also don't have a physical address which is really suspicious to me. read more

Horrible customer service. They do not resolve matters in a timely fashion. Constant app to machine issues with payment being taken and machines not operating. Machines are never cleaned or maintained read more

I have lived at the Villa Capri apartment complex since 2013. They use Hainsworth Laundry for the residents. The machines are filthy and NEVER serviced. Every time I do my laundry one of the washing machines does not finish and my clothes are not washed. When I call the company about it, they argue with me saying that their records do not see a problem. So, I end up having to pay again to use another washer. I tell them that it's always the same washer, but it's never fixed. The end result is that they keep my money without providing any service. I'm fed up with this company, which is why I'm writing this review. If you can avoid them, do so at all costs!! read more

avoid renting anywhere contracted with this company. they do not maintain the machines and have an absolutely terrible app that never connects to the machine. customer service is terrible and does not resolve the issues and is patronizing in their response....if you even get one. They keep raising the prices but not improving the quality of service. I'm paying $7.50 total to wash and dry a load that doesn't even dry my clothes fully. an absolute waste of time and money. read more

Over priced. Old machines. Always breaking down and takes money. The dryer vents are always really clogged with all the debris from the clothes. You can only get so much of it out. Just all around not a good laundry service. read more

I would give this company 0 stars if I could. Do not use them! They don't maintain machines, yet prices go on constantly. We have a machine here that has leaked for YEARS. Now they won't accept quarters. This company is horrible. read more

Monopolistic thugs, if you're considering a new lease and the landlord is contracted with them, RUN! They will not service the $5-10 rubber gaskets on their dryers that leak the hot air. Which cause loads to often require 2 cycles and makes the hallways in my apartment building unbearably hot in the summer. Another washer can't change water temps. For over a year they have not made these simple inexpensive repairs I could literally do myself if I was allowed. But they've shown up to program price increases twice, resulting in a 40% increase in price/load. I'm disabled and have no choice but to deal with these thieves and thugs. What they do to renters should be illegal and criminal but loopholes in landlord/tenant law allow these scam artists to thrive. read more

So a few things; These guys recently installed machines into my building and I had no idea they would be this bad; as I'm running errands I go to put my laundry in the machine to be greeted by machines with no way to pay; they require you download an app; set up an account; spend time verifying and waste a good 10+ minutes before you can start your laundry. Totally what I wanna stop to do in-between chores. They are a further disappointment via requiring you to spend $10 on their app; to initiate a $2.25 laundry service, scammy much? My laundry load is $2.25 not $10.00 why am I spending that much? Third failure is they didn't even properly label their machines. You pay for machine 8 yet machine 7 runs? Causing stress and confusion when the app notifies you that laundry machines you weren't using are finishing when those aren't the ones you paid for. Very inconvenient; scammy; and unprofessional. Couldn't even properly label their machines. Come on. read more

Trash company constantly raising prices and lowering dry and wash time. Never working machines no one comes to check on appliances. You only notify us of price increases while not saying anything about lowering dry times! Unethical as heck. read more

Way over priced. Talk about greedy! It costs me no less than $5 a load and I can't even do a short dryer load of gentles because you pay for 54 minutes whether you need it or not. The one that services the machines I use is out of Boise Idaho. I really don't mind it being 9 minutes per 25 cents (though that's kinda pricy considering it only costs about $8 a MONTH to run a washer and dryer.) But not being able to choose how long I want it to run it straight garbage. This company is so overly greedy it's not even funny. If you have alternatives in your area I highly recommend you check with them before going with these guys. read more

I live in apartment building that uses Hainsworth machines. Their machines are consistently dysfunctional, yet they will not maintain them. I recently had a load in the washer and it stopped mid cycle. So, I had wet, soapy clothes sitting in the washer. I couldn't get the door open. I called them, spoke to the manager, Jackie, and was told I had to wait for a service tech to come out. So, I'm to wait until who knows when to get my wet, soapy clothes out of the washer. She refused to give me the number for the service department. Just before that I spoke to her because a different machine was taking my money but wouldn't work. So, they both got Out of Order signs put on them. Their dryers take an unreasonable amount of money to get the clothes dry. They take your money but do not provide customer service. This is the last time I will try to use their machines, I will go to the laundromat from now on. In response to their not caring about customer service and her patronizing me, here is the honest review. She also tried passing the buck and tried to put it on the apartment manager. I will tell anyone and everyone about them and how they are not to be trusted. This review is based on fact and not just from a disgruntled person. I would be more than happy to explain more info of someone asked. I stand by this review and the truth behind it. If I could give them a negative star review I would do so. I've heard many complaints from other residents here about them and their lack of concern and poor customer service. read more

If these people can't park a big ol' pickup between two lines, then they should be able to drive a big ol' pickup. This company should set some standards when it comes to employees, employees they let drive a company vehicle. It's rude it's almost discriminate, to park like a jack wagon, in an apartment complex.The washers they fix never work either. read more

Their laundry machines often break down, at least once a month. The machines also often take money and do not start.

Was double charged for a $2 wash and that was after issues with connecting to the washing machine. During all of this the live chat agent ended the chat, hung up on me, without even any reply to the issues. read more

Hainsworth Laundry Company - Double charged for a wash. Live chat agent ended the chat 3 times without even a reply to the issue. - Laundry Services Near Me

DO NOT WASTE YOUR TIME, USE A REGULAR LAUNDRY MAT. The dryer won't work after paying quarters on three separate occasions. Later, I find out the level of maintenance given on these machines. 1. The maintenance man can't get into the laundry room because he forgot to ask management for it to do his work. I let him in. 2. He won't refund me the full amount lost after he explains the dryer didn't work properly because the coin tray is overfilled and resets the amount needed to operate it. (my clothes are growing bacteria because it's late at night and laundry-mats are closed). 3. He refuses to refund all $7.50. He gives me only $4 after he reveals his faults in operating his business management to his job position. (This is psychopathic behavior.) 4. After 7 requests to be fully refunded, the local Hainsworth laundry managers have refused to contact me. In my experience, this laundry service in ineffective and untrustworthy. They have not received any more money in their machines, an estimated $50 a month loss to their possible receivables from this tenent. They refuse to install full size washing machine, a standard to cleanliness. Further, if you call Hainsworth outside regular business hours, their phone service is absolutely poor. (I cannot call them during regular business hours.) They have sporadic moments to which they can't hear you. The line is over run with terrible sounds and speech slowed to drunken warble. They're using voip phone service that has no continuity. read more

This company used to be good 25 yrs ago! But our dryer ( we only have one ) at my apt. house stops heating from every few days to couple of weeks. They fix it three days later broke again, same issue every single time. They will not replace the dryer. They've fixed it I believe when they answer current service call made on Christmas ( yesterday) it'll be the 5th time "same issue" in a few months 4th time in few weeks, same issue, either repair people are not trained or company just that unconcerned if their machines function. I'm over it. So out of 5 tenants I am now the 2nd one that will not use their appliances going forward, cheaper, faster, easier to just go to the neighborhood laundromat, end up there anyway to dry stuff but not always convenient, because it's a SURPRISE DRYER BROKE AGAIN so easier to plan ahead and do everything at the laundromat in the first place and avoid the angst ! They do not clean the machines, washer leaves residue all over black clothes, they come take the money out, but do not clean machines, washer has had a leak that I put in a repair ticket for 2 yrs ago, it still leaks. Shame on them. If I hear of it happening again, because I won't be using it, then I'm making a formal complaint to 'property owner', then maybe they'll buy their own machines and be done with Hainsworth FOREVER YAY !!!!!! read more

On May 2, 2024, I noticed that the recalibrated dryers on the sixth floor to 1 hour (60 minutes) for $1.00. Then, the app said that if an additional 15 minutes were to be added that there would be a $0.25 charge. I reviewed my "History" in the app and confirmed what I knew had been happening: 1. On December 2, 2022, the app charged 50 minutes for $1.00. The app would ask if additional minutes wanted to be added. It would show 10 minutes for $0.00. However, it would charge 5 minutes for $0.25. 2. There would be sporadic times where the app would charge and extra wash load as if I were using three washers instead of two washers simultaneously. 3. When I tested the current additional 15 minutes for $0.25, the app took the money but never added the time. This would mean that every dryer usage, from the beginning of the cycle, were supposed to receive 60 minutes instead of 50 minutes the entire time. I was missing 10 minutes for each dryer usage that equates to approximately $0.20 per dryer usage. I should not be charged $0.25 for 5 minutes when the additional 10 minutes should not be charged although the app charged for those additional 5 minutes. The total amount owed is $115.25 to me for the missing time and money. I have already attached my handwritten assessments of the "History." I will be attaching screenshots from the app. read more

Of there were -1000 star reviews, I would rate it like that. This so-called company keep trashed broken machine for years in Samaki Commons without any assistance, except for having increased the price per wash/dry. Dishonesty or Neglect? Maybe both. read more

Just a bunch of b*******I download the app.And the machine still didn't work so I tried to download another app to make that app work and they won't like $35 a month for a fear.Some s*** is just a bunch of b*******Go to the lhungry matt a coin operated one read more

Very good company. I am with Hainsworth in Utah. Willing to talk and work with me. Their Tech prevented a fire at the Complex I own. Take time to talk with them. 4 stars. read more

The phone app will double charge you tell you the machine has just been charged and then ask you if you wanna pay again the machines can limit the water saving the landlord money so for a third of a load you pay more than you would normally would again you get double charged and they can't explain why there are options to pay more money on the phone app and nothing happens on the machine read more

Too bad the Hainsworth Laundry Co. doesn't really care whether it's machines damage washed items or not. Two people that I know of in my apartment building have had items damaged as a result of using one or more of their machines and the company refuses to compensate them. Mine was fine before washing but not so fine afterward because of the holes in the item. Interestingly, in the above message, it says, "Never stop learning, growing and innovating." I would say they could learn a bit more about customer service. On their website, it says, "When you need us, we're there, with response times unparalleled in the industry." It must be normal to take a long time to respond then. read more

Hainsworth Laundry Company - Laundry Services Near Me

The worst laundry service you'll ever have. The machines won't work well 1/5 times and you'll waste your money

Stay away from this company. The complex contracts with them. in the year and a half I have lived here. They have raised the rates 2 times and lowered the time. They are a terrible company. After the last time there "serviced" our machines the price went up the time per quarter went down. I suspect they also turned the heat down as what used to take 1 hour to dry now takes 3. Before writing this I gave it one last shot. Ensuring that not only was the lint trap clean I washed it to ensure proper air flow and it took 2 1/2 hours and 3.50 to dry one pair of jeans from out of the washing machine so they were pre-spun. I have since bought a small washing and spinning unit for our apartment. I highly ditching these rip off artists and get one. They cost about a hundred on amazon and will literally pay for itself in the first year and it does a better job washing the cloths as well. read more

Their machines work ok, but their customers service socks. A few months ago the dryer in my apartment complex wasn't drying. I called and turned it in for repair. I told the lady who answered the phone that there machine ate $2.50. She said she would put it in the work order for the tech to bring it to me when he come and fix the machine. Well I am still waiting. It's been around 2 or 3 months now. That is what I call great customer service.... NOT. Hope the treat other customers better. ​​ read more

I live at Serrano apartments. They offer services here. Recently, one of their washers have caused a flood three times in a month to my bedroom and a hallway (my apartment is by the laundry room). They come and "fix" the washer and as soon as someone starts the washer it starts leaking again, so obviously they don't know how to fix it. read more

These thugs aren't even worth a 1 star rating!!! I live in a small government subsidized apartment building for the elderly and disabled. We live on a fixed income and most of us have no choice but to use the coin operated laundry room in our facility. Most of us don't drive. Many of us are disabled to the point that we are physically unable to take our laundry elsewhere even if we DID have transportation. To top it off, this company has raised its prices so many times lately that we can't keep up and it's costing us a small fortune just to have clean clothes. They just raised our washing machine price to $2 a load, an additional $.50! And if you need a super wash it's ANOTHER $.50!!!! Then...,,THEN they raised the dryer prices by $.50 and DECREASED THE AMOUNT OF TIME BY 7 minutes on one dryer and 12 minutes on another!!! And they are identical dryers! And I'm guessing, (since my clothes aren't done yet) that they turned down the heat AGAIN.... YES AGAIN, so it takes longer to dry them! And you read this right about the time on the dryers. $2 for 53 minutes on one and $2 for 48 minutes on the other!!!! So what's the deal Hainsworth??? It's not like we got brand new washers and dryers lately!!! Actually, I believe that these are the same washers and dryer we've had since I moved in here 8 years ago!!! And we only have 2 washers and 2 dryers for, I believe, 48 apartments. Hainsworth, you should be ashamed of yourself taking advantage of people like that!! Luckily, I am able to get out of the house to do laundry elsewhere. AND I WILL NEVER! Never! NEVER.... Do laundry in this building again. I hope you're investigated; as a matter of fact I will see that you ARE investigated for fraud!! You are taking advantage of people who do not have any other options but to use your washers! If I have to take other tenants laundry to another laundromat to keep you from ripping us off, I WILL! You're disgusting, horrible, selfish scumbags. I think the media should see what you're doing as well. I wonder how many other Seniors and disabled people you're ripping off!!! Horrible, horrible people you are HAINSWORTH!!! Horrible!PS THIS SITE WON'T LET ME POST WITHOUT A STAR. It's really a ZERO star rating! read more