I can handle a canceled appointment. I can handle policies. What I cannot understand is why a…read moresimple scheduling issue turned into a personal attack. At no point was I trying to take advantage of anyone, and at no point did I ask to for a discount. No one deserves to have their personal circumstances used against them. What should have been a professional conversation quickly became something that felt judgmental, accusatory, and unnecessarily personal. The most disappointing part wasn't losing her as a stylist tbh. It was being made to feel like I was a problem for circumstances that were already difficult for me. Instead of professionalism, I was met with comments that felt targeted and designed to make me feel small. Businesses are entitled to their policies. What they are not entitled to do is shame customers, make assumptions about them, or turn a business matter into a personal one. I reached out because I wanted to feel beautiful. I left the interaction feeling humiliated. Here is my attempt to cancel and the policy. ****update- I spoke with owners and management and their quickness to resolve my problem and prevent this from occurring again to anyone was so relieving and refreshing. After a 48 hour wait. I was informed that they would be speaking with the stylist, and overall taking my concerns seriously. No point did I feel like the stylist was a true representation of society West and their core values especially after speaking with management. They did amazing and my experience was a rare one im seeing now. I'm leaving this up so that if any clients or future clients have any issues they don't hesitate to reach out to management at Societywestsalon@gmail.com. They will hear you out and assist you with any concerns or problems, they really do care and I witnessed how much today. Thank you society west.

The salon was fun to be in. My hair done by Jenna was exactly the color I wanted. The cut she…read morehelped me get a better one than I picked out. I couldn't an appointment on the website so I called and they worked it in. She is very nice and personable. I will definitely go back.

I had a great experience at the Purple Chair. My stylist, Ashley, understood exactly what I wanted,…read morea trim and shape up for my outgrown bob. I'm a snowbird, and was looking for a good place to go for my winter cuts. It was my first time there. I will be back for other cuts with her. She was very friendly and competent.

Unethical business practices. My 17 yr old daughter went in…read morefor a full highlight. They only did a partial highlight because she has so much hair. That was not communicated to her and they charged her the full $300. Then - she gave a $200 tip. If a teenager comes in alone and gives an excessive tip, you should speak up. I called to see if they could refund a portion and they refused. Lesson learned for my kid but do better. I have given excessive tips before on purpose and people always question it and I insist. Nothing was done here. So my daughter now has a partial highlight for $500. Go elsewhere.

My services with Vicky twice now have been great results!!! The spot is cute and it right between…read morewhat must be two dueling coffee shops. Very convenient and great parking and super clean spot with a very friendly and home town feel!!!

Penny is the BEST!!!! She came highly recommended and she didn't disappoint. She helped me decide…read moreon a style and I it!!

Michelle did a great job. She listened to what I wanted and gave advice and I got a great haircut!…read more I would strongly recommend her.

MeShell is the first hairstylist I've ever trusted in my entire life! She does a GREAT job about…read morelistening to my ideas, explaining how my ideas will work (or not work) on my hair style, type, texture, face shape, etc, and then creating something fun, versatile and amazing. MeShell really understands color theory and blends traditional skills with modern trends to create cuts and colors that fit for the times and the season! I've been with her for over 5 years now!

I went and got a haircut with Cora yesterday and she did such a great job! It was my first time in…read moreand I was able to get a same day appointment which was amazing. When I asked for pricing over the phone they were super straight forward and told me what it would most likely be, and it was exactly what they quoted when I paid which I majorly appreciated! Cora was super nice and professional and my hair looked so pretty at the end so I'll definitely be going back!

Crooks!!! Take a look at your receipt!!!…read moreIf you purchase products they add the percentage of your tip on top of the products you purchase. For example: I purchased hair care products they added 25% to the cost of my products. I'm very upset & called to speak to the manager. The gal said she's not available!!! Guess what? I never heard back!!! Being a business owner I know that honesty is your reputation. These folks are NOT honest or ethical.

It had been a year since I'd had my hair cut, and due to some health issues I was having a lot of…read morehair loss and I was really unhappy with how my hair was looking. I knew I needed some professional hair help...then I found Melissa on Instagram. I didn't have any inspiration pics since I didn't even know what could be done with my hair at that point. I explained that I wanted more volume and to try to hide my thinning hair as much as possible. She was empathetic and a good listener. She asked me questions about what type of products I used and how much time I wanted to spend on it each day, to ensure that she gave me a cut that was suited to my life. I love how it turned out! It looks so much fuller and healthier and I feel way less self conscious while I get my health in order. I have now been back a couple of times and each time I walk out of the salon feeling great! What makes it even better is that I have able to get in quickly each time and her prices are fantastic. I highly recommend her!

I stumbled upon Melissa Tony on yelp. I texted her to set up an appointment for the following day…read more She promptly responded and had an opening for me. The price was great for all services provided. I went in for a trim and left with washed, trimmed and styled hair. I loved it! Melissa was very nice and chatty. I will definitely be going back!

Love this place! The ladies are great and the place is so cute inside! My stylist is Vanessa and…read moreshe is AMAZING. So skilled , I'm happy every time I get my hair done. I went from box dye to FABULOUS with SUCH amazing hair. I am so grateful!

Last Fall I came here to get my hair done and so far I think it is the Best hair place that I like!…read more I walked in without an appointment and everyone was very friendly. I got my hair dyed and cut for about $100. I even got a glass of wine with it! Since then, I have returned once and done the same thing. The staff is very welcoming, I even witnessed them cutting a little girl's hair and being professional towards her and being kid friendly. I feel relaxed when I'm there. I think you would enjoy the free glass of wine too ;) If you are a guy, you might enjoy the sexy hairstylist.

After booking my stay at the Wigwam, I excitedly booked a pedicure at the spa which I had been…read morelooking forward to for weeks. When I arrived for my appointment I sat in the chair I was asked what kind of polish I had, I said gel and that I wanted gel polish. I was told they didn't have time for that since it wasn't specified. I explained that I booked online and there is no option to indicate anything about gel as an addition or as a type of pedicure. Then I was annoyingly told that I should have called to request that--the online booking system should state to call if that is necessary for this service. Why have online booking if you can't fully book online?!? Or, if your system can't offer those details which you need to properly pace appointments, why not call or text to confirm?!? Disappointing and a waste of time and money. To her credit, Lacy offered to not do parts of the service to squeeze in the gel. She's kind, friendly and does a great job! I would have cancelled and walked out but didn't want to leave her without a client...management, do better for your friendly staff and your customers. When I went to pay, the woman at the checkout--who is lacking in customer service--had the audacity to explain gel was taken off the online booking because in the past people booked "gel" that thinking it was a pedicure. This explanation was pathetic and made it even worse indicating management knows this is a problem and has not addressed it! Why not put "name of pedicure+gel"--or add "for gel services please call spa directly" upon checkout, this isn't rocket science. I was then told customary gratuity was 20% suggesting I could decrease, why would I do that and penalize the staff?!?!--this wasn't Lacey's fault it's management's booking system!!!! Despite this deficiency in your booking system, not receiving all elements of and a rushed pedicure, I was still charged full price. A small discount, an offer to use the spa's steam room or simple genuine un-excuse filled apology would have gone a long way.

I had an amazing facial with Louise, she had a great touch and made me feel completely taken care ofread more

Krischelle's does such an amazing job. She just started doing permanent makeup up and did a…read morewonderful job on my wife's eyebrows and lips. She also does tiny tattoos and I plan on getting my wedding ring tattooed when I have a chance. Place is very bright and clean. She takes great care in keeping her salon and makeup area (2 different rooms) exceptionally clean.

Midge and Jamie are awesome. I take my two boys with me to get haircuts from Midge and they love…read moreher.

Britt is the absolute best at her profession. She is down to earth and I trust her with my hair…read more Love her!

Brittany the Beautiful is amazing! Not only is she talented but always does her best to get you in…read morewhen she can! She always has a smile and your hair dreams are her hair dreams. Super friendly!