This is my only review on Yelp and has taken me a while to write as it was so draining and upsetting of an experience. I am a performer, and my appearance is part of my art AND livelihood. This also happened just before a very important audition
I have included in my profile the way I originally had my hair, the dye job that was given to me, and of a screenshot Scott's reply to my dismay.
I went to this salon because my boss had a friend that worked there, and I was to take her kids in for a hair cut. They told me they wanted to use me as a hair model to teach one of the students, so I would get a free hair cut but needed to get it colored by a junior sylist. This would cost me $50, which they claimed to be half price.
My dark brown hair had been painstakingly bleached platinum to allow for a lavender hue. It was a long expensive process but it was what I wanted, and I was soooo happy with it.
It was time to touch up my roots, so I went with it, and I needed a good cut as the last girl that had given me a cut had done a horrible job
I came in to get it bleached, and she did not have time to do the purple color, so I was set to come back another day and go around blonde. I noticed when I got home that the colorist, Bridgette, had not lifted my roots to the same platinum color the rest of my hair was. I expressed my concern that it would be uneven, and she lazily replied it wouldn't matter with the lavender over it, and that it would be bleached over with the the next touch up of regrowth. I should have pressed the issue further.
She proceded to put the purple dye on, didn't let me see it after washing it out, then put another layer on my roots since it obviously did not pick up (because it wasn't bleached enough! elementary color knowledge would predict this). The overalll color was WAAAAAY darker than I wanted, but I was understanding, considering it would fade.
She proclaimed while blow drying that it looked like "an ombre" but when I got home, I looked at my roots and there were three different stripes of color, one from where she didn't bleach my roots, and overlap line from where she had to recolor my roots, and then the rest of the grape purple color. I was devastated. Instead of calling the salon and complaining directly to management, I took to facebook since she was an acquaintance of my boss. I expressed my discontent, and also my offense at her lying and telling me it looked like an ombre, when it was an obvious mess up. I sent a photo of my roots to her in case she forgot what she had done to me.
She wrote me back NOT to apologize, but to say she would speak to Scott on Monday (this was Saturday) I was livid.
I sent a letter to Scott explaining what happened with photos, and his reply was VERBATIM
"Hi Angie. Spoke to Brigitte about the color.. She said she recommended take home products to keep the color vibrant and not to strip it out. She said you did not buy.. Therefore, we can not be responsible for the color. Sorry!"
I HAD NOT EVEN WASHED IT YET! AND A FADED COLOR WAS CLEARLY NOT THE ISSUE. I OUTLINED MY ISSUES ELOQUENTLY IN MY LETTER! aaaaand, not that it would have mattered, but said NOTHING about take home products. I'm sure she wanted to get me out of there ASAP.
I replied back that his answer was prepsterous, and he ignored it.
I have not been able to fix my hair because of what she did to it, and I have to settle for a different style because of the stripes in my hair. She completely destroyed my perfect base I worked so hard on. AND SHE NEVER APOLOGIZED which is WHY I decided to use her name in my review. She also did some other things in the conflict that were unapologetic that I'm not even getting into. I didn't get my money back AND I gave her a great tip before I saw what she did to me.
I have photos of the color job, along with screen shots of this letter he sent me if anyone doubts this horrendous tale of bad coloring and worse customer service happened. Everyone in the business that has heard my story and has heard of Scott Aronesty and is not surprised. Apparently he is famous for being a douche bag. read more