I love my experience every time I have an appointment at JW&Co. The scalp massage is heavenly and I…read morealways feel valued and listened to. Jennifer is never afraid to work with my crazy ideas and I always walk away feeling beautiful. The staff there are professional and are happy to educate if you have any questions. The salon is super clean and relaxing. I love that the wash house is kept serene and peaceful. 10/10 Recommend!

I had an amazing experience at this salon! Everyone in the salon was friendly and cheerful! Anna…read morelistened to my wants and did a really great job! I really felt comfortable and felt they really understood my hair needs!!

I started my hair journey at Ardor & Grit in October 2024 with Kenzie and I haven't skipped a…read moresingle month since. I was doing my roots at home. It was getting so ridiculously expensive in Grand Rapids, where I was living. Kenzie understood exactly what I wanted and then offered better ideas on to the plan. My hair always looks great. No fading, no brassy pieces, and my cuts are perfect. Just enough off here and there. I couldn't be happier! For context on my color, I'm a mature woman with stubborn gray hair. I keep it in the brunette shades. Highlights every 6 months maybe. Kenzie has never missed the mark covering those grays. I feel like I can show Kenzie any picture and I'll have that hair when I leave. It's also in a great location and it's very comfortable. Everyone makes you feel welcome.

They are so great! Loved my experience and hair color :) Kenzie was friendly and was able to…read moredeliver what I envisioned for my hair.

The stylists are friendly and caring. Willing to make time and go the extra mile to make you feel…read moreand look your best.

Amazing people super kind! My hair looks amazing!!!! Would…read morerecommend this place it's not too expensive they did amazing on my hair the employees are amazing!

One of the best salons I've ever visited. The prices are reasonable and the staff are very…read morefriendly and skilled. The salon is bright and cheerful inside. I went here while visiting from out of town, and I wish I lived closer so I could go regularly. Shirley made my hair look great.

Hope did my hair and she did a very good job. She's very nice and good at what she does! The place…read morewas cute and clean.

Chelsea is awesome. Great local place for a hair cut! I go there all the time for a quick cut and…read morethey always get me in.

Was in town last summer and got some amazing highlights done here. They also carry some great…read morenatural products that aren't harsh on your hair like most salon products.

I was planning a day in Muskegon and decided I wanted to get my hair cut. It had been at least six…read moremonths since I'd gotten a cut since I was trying to grow out a short style and after reading about the salons in the area, I decided to give this salon a try. First of all, I showed Holly (my hairdresser), two pictures with the style of bangs I wanted. A thick, blunt bang that came long on the sides, very lightly layered. One was just past the shoulders, only maybe an inch max longer than mine, the other was actually cropped so you could only really see the woman's face and neck but she appeared to have longer hair. I am the kind of person who researches exactly what I want my hair cut to look like, spending hours pouring over pictures. After telling my hairdresser what I wanted, she told me she didn't think my hair was long enough (despite my first picture featuring a shoulder length cut), and that the longer angles on the side would actually make my face look rounder (the opposite of what allure, Redbook and Glamour said; I'm inclined to believe them over a random hair stylist - and regardless, give me what I want, dammit!). She talks me into doing a normal straight bang and takes me to the sink. Their hair washing sinks are highly uncomfortable but I was willing to forgive this minor thing. To make it more fun though, I listen as the supervisor or whomever talks to Holly basically the entire time she's washing my hair about how this whole family will be coming in. As someone who works in customer service, I would never talk over a customer when I'm supposed to be paying attention to them. I know she's just washing my hair but I still feel pretty unimportant as they go on for a few minutes about how she'll have to stay late, etc etc. Now, the actual cut. After trying to bring up my bang idea a few more times once she's done talking to scheduling lady and being shot down, I've kind of given up and decided it's in her hands. She cuts my bangs it a straight line, then trims my ends. She takes off a bit in between these two weird layers I have left over from my short chop and texturizes it. A total of five minutes of cutting later, we're done. It's cute but I look like I'm in high school again, the very thing I was trying to avoid with a more sophisticated bang style. Now I understand why mothers and their children come to her. This is the first time I've ever left a tip smaller than ten dollars and I'm a poor college student. Now that my hair isn't blown out and freshly cut, my bangs are so thin they're like little pieces of hair over my face. I remember now why I stopped getting bangs - because every time I get the same, frustrating straight line across the eyebrow. Sorry for the ridiculously lengthy review but I'm just so disappointed. I'm going to end up having to thicken and layer my bangs myself, which is the very thing I was trying to avoid. Sadly, though, I'm confident I'll do better than this salon did. I feel bad leaving a poor review because Holly did seem like a genuinely nice person but this cut is just so two dimensional.

The owner of this salon "banned" me from scheduling future appointments here because she said I had…read moretoo many short notice cancellations during a several month period while my father was in the hospital DYING of CANCER! Truly unbelievable, the lack of sympathy was simply astounding! I did have some cancellations but explained the situation and thought some grace and compassion would be extended to me during an actual life and death situation with my father. I was told previously if your account ever got flagged for short notice cancellations, you would simply be required to put down a deposit towards future appts which seemed perfectly reasonable to me. My stylist explained if you cancel with short notice again or have a no show, then you will forfeit your deposit (again this would have been perfectly understandable). After several emails back and forth with the owner, she explained that she felt the "cancellations would continue to happen" to which I responded how/why would you think that when I explained the situation and that my father is DEAD now?! I started going to this salon in 2020 and have spent a lot of money there. I've had just about every service offered including hair dyes (one of which was so awful it had to be corrected but not before the stylist tried to convince me it looked good when I asked for dark brown and came out looking like Morticia Adams). I will give credit where credit is due, I obviously was pleased with some of the services but thought others should know you will be told one thing regarding their cancellation policy and then afforded zero grace, compassion or empathy if you have to cancel for an actual life and death emergency situation.

My stylist was Sydney. I could not be happier!! I needed my grays blended in along with getting rid…read moreof some old permanent color along with a cut and style. Never in my wildest dreams could I have visioned what it would ask look like in the end. Not only was this the BEST color job I have ever had done but the cut was perfect also. I can honestly say, every service I have had there has been top notch! Thank you Sydney for making me feel and look amazing. Oh and everyone was soo shocked and loved it

AJ is an amazing talent! Her precision and attention to detail is impeccable. She truly loves…read morewhat she does, and her work shows that. I have always said that hair stylists are artists, and if you do not have a passion and an eye for beauty, then you will not make a good stylist. AJ is indeed an artist. I am from the Detroit area, and AJ is worth every mile for the beautiful angled cut, gorgeous highlights and lowlights, and perfectly shaped eyebrows I walked out of her studio with. Thank you, AJ! I plan on making the trek to Grand Haven regularly to see you!