Last minute cancellation by the salon-- I was told there were no available appointments that day,…read morebut their website stated there were multiple appointments available. I have been there multiple times and had positive experiences and tipped well, but I don't want to risk scheduling another appointment that will be needlessly cancelled. Lost a customer

Bethany did a GREAT job on my Hair! I was a new Customer so my first experience was very important!…read moreShe is truly talented with a kind gentle spirit! I did book my next appointment with Bethany prior to leaving the Shop! Many compliments on my Color and Styled Hair Cut. Everyone was Friendly! Ty, MJ

Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

Jeannie is a wonderful hair stylist! She makes you feel comfortable, listens carefully and asks for…read moreyour input as she works. I love my haircut!

I am very pleased with my color, cut and style. Jeannie does an amazing job with my difficult hair.read more

Have been going here for years. I've seen Megan since I've been going with Ken and Meghan in…read morebetween. Some of the best in Charleston.

I called 4 times and left detail messages Never received a call back…read moreHair needed highlights and lowlights I had previously had my hair colored there And it looked great She charged me 180.00 I gave a 20.00 tip. My opinion I felt I wasn't snooty enough to deserve a call back

Did a great job trimming my long hair! Also had a great pedicure! Highly recommended this…read moreestablishment

Love this place. Everyone here is so sweet and nice. I recommend Sarah. Doesn't take long to get…read morefinished. Small place but the location is a little tricky because you can easily miss it if you're not looking.

Great customer service!!! Only place I could find in town with African American hair products. They…read morehave new long term customer.

Listened to what I wanted. Took her time and appointment started on time. Cut turned out very…read moregood. Cut does not include shampoo. I would recommend even if you have shorter hair but not pixie cut

I've been coming here for about 8-10 years or so. My schedule can get a bit complicated, so I…read morecannot always make an appt too far in advance. Knowing this, they always work with me to get me an appropriate appt. I have problem hair, and worse, I'm particular. So, I may need a little extra time, but they are very accommodating. Tammy always makes my hair look its very best and has never tried to upsell me. When I have questions or suggestions, she is honest about what will work and what won't. I've always had great service from Tammy. I find her and her staff very professional, but in a relaxed way. You can tell that they all enjoy what they do, and they enjoy being there. They all seem to act as if they are a big, loving family. It shows in how they treat each other and how they treat their customers. I would definitely recommend the Palm Spa.