From the moment we entered we were floored with the exceptional customer service…read more Everyone is so friendly and accommodating. Hannah gets a shoutout...she helped us check in. Twin sissy birthday trip. We had 2 free nights due to my sister being a club card holder. Hannah was ready for us and gave us a sweet birthday card from the front staff. Wow so nice and totally unexpected!! Rooms are a bit dated (& super thin walls...heard neighbor snoring all night) but well appointed. Robes, slippers, beach towels, keurig for coffee and tea and waters. Mini fridge, safe, hair dryer, iron, and ironing board. Shampoo, conditioner, body lotion, shower cap, and scope mouthwash. This is a non-smoking casino, but there is a designated smoking area for those that partake. I loved coming home, not wreaking of smoke! Lol. So many great old school and new slots. Table games roulette craps was a blast. We actually came home in THE BLACK! The grounds are beautiful and they have a golf course but we don't golf. There is a beautiful rose garden with so many beautiful varieties of roses. The pool is pretty basic and small but you can order food to be delivered. Room service was amazing. I recommend the breakfast burrito and omelette. Thank you for making our little getaway so fun and memorable. Cannot wait to see you all again soon.

Dear Barona Casino Management, I never imagined I would be…read morewriting a letter like this. For many years, I have been a loyal VIP member and have spent countless hours and dollars at Barona. I wasn't just another customer--I truly believed I was valued. The way Barona presents itself made me feel like I had found a place that cared about its guests--a place that felt like home. Over the past several months, my life has changed because I have been battling a serious illness . My illness and treatments have kept me from visiting and earning the tier points I once maintained. It wasn't because I chose to stop coming--it was because I simply couldn't. I understand that because I haven't been able to maintain my tier points, my offers have changed. I wasn't calling to argue about my benefits or ask for something I was entitled to. I simply called to ask if a one-time exception could be made. I explained that I was about to have surgery and just wanted one night away beforehand. I hoped I could have a Friday night room to relax, clear my mind, and have one peaceful evening before facing another difficult chapter in my journey. Instead, I was told no. That conversation broke my heart. What hurt wasn't just being denied a room. It was realizing that years of loyalty seemed to mean very little when I needed a small act of kindness. It made me feel that everything I had invested over the years only mattered as long as I was spending money and earning points. To me, that one night would have meant so much. It would have been a chance to escape the stress, fear, and uncertainty that come with being ill and surgery, even if only for a few hours. To Barona, it was just one room for one night. To me, it would have been a gift of compassion that I would never have forgotten. Instead, this experience left me feeling that, despite Barona's message of making guests feel at home, it's really all about the money. The moment my illness prevented me from maintaining my status, the compassion I believed existed seemed to disappear. I understand that businesses have policies, but there are moments when kindness should matter more than policy. A one-time exception for a loyal guest facing a serious surgery wouldn't have been about giving away a room. It would have been about showing humanity. I'm not writing this letter because I expect anything anymore. I'm writing because I wanted you to know how deeply this experience affected me. I have supported Barona for many years, and I truly believed that loyalty meant something. Sadly, this experience has changed the way I see a place that once felt like home. I hope that in the future, Barona remembers that behind every rewards account is a real person. Sometimes people aren't absent because they've lost interest--they're absent because they're fighting for their lives. Those are the moments when compassion speaks louder than any policy ever could.

5 years later, we returned for another show. Hands down, one of my favorite things to do with my…read morekids. Prices have slightly increased, but show me one place that hasn't raised prices...am I right? This time, we opted for the later show which was a 'full dome movie'. I'd never experienced one before and it was really cool. There are different themes each month so check the schedule. The movie was about extraterrestrial life. There are two powerful telescopes outside. You definitely don't want to miss it. Free parking right across from the planetarium. Mom approved! 5 stars!

Great place for a field trip! The show was very entertaining and educating for my kids. Everything…read moreseemed very organized and clean and I love that questions get answered by a scientist at the end. Parking was easy but costs a couple of $. Plan to be back sometime.