I tried using this place. They refuse to put anything in writing. They want to only do business…read moreover the phone. When I insisted on something in writing, here is what I received in reply: Ray White Mar 22 at 11:10 PM ...we are not a browsing service, very easy to pick up the phone for details. Only scam is you, being ignorant and lazy. aloha! ray/Hawaii vacation rentals Emails were signed by Ray White. Searched Trip Advisor and found many other complaints.

If you want a nice relaxing place to stay, in one of the most beautiful places on earth, look no…read moremore!! Not only is the location fabulous, but the accommodations are comfortable, clean and roomy. Mr. Ray White was very pleasant to deal with. Not only did he communicate well but he has vast knowledge of the area. I highly recommend Hawaii Condo Exchange!!

Pane Road Hale review. Everything went well with our rental…read morewith Kauai Vacation rentals. As for our rental it was very nice. Old with a very outdated kitchen but is was perfect for a family of 5 including older kids. It was close enough to the beach to walk and there were plenty of chairs and boogie boards in the garage. The one thing I liked most was the openness of the house and there was a nice breeze all day and night. - If you're not fussy and looking for a convienient location at a value, this rental will work for you. - Chickens wake up early and will be in your backyard.

BEWARE OF KAUAI VACATION RENTALS. To all Contractors and…read moreCustomers. We are a Hawaiian family here in Kauai and we run a Full Service Company. Throughout the years our experiences with Kauai Vacation Rentals has been horrible. We have received threats even due to the policies of sone Resorts on Island to which Do Not Allow Contractors on site after 6 P.M.. they have pushed to have emergency rates removed and discounts given when work performed. Not to mention the repairs we are asked to stop in order to have a Handyman finish for cost efficiency.They continue to be unprofessional and lack of empathy for the ones striving to go above and beyond for Customers.

Renting a Princeville condo managed by Na Pali. Arrived to a clean, well equipped 2 bedroom unit…read more Furnished nicely. All appliances are in good condition. Only critique is that 2 overhead light bulbs were burned out. I found new bulbs in the supply closet and replaced them. Condo is located on the Makai golf course. Pretty view looks out towards the ocean. Quiet and peaceful complex. The pool is clean. The hot tub is out of service with no repair date predicted. Despite these shortcomings I plan to return next year.

I recently used this realty agency for a 2 week vacation home rental for the second time. It…read moreappears that the first time, "we just lucked out" because the home we rented had been newly renovated. We were very excited to have the experience again and paid 2,600/week for a wonderful looking rental next to the beach. The price of this property was in line given location and size relative to the others listed on their website. NOT. We arrived at a house which was much older than appeared in the pictures on the website (scary flashback to online dating experience right now). It was a 2 bedroom with an additional master suite loft; we quickly discovered that one of the bedrooms was filled with mold as one of our party cannot tolerate it and couldn't go into that room. The floor in that room was not redone like the rest of the house; it was faded linoleum with what looked like cigarette burns all over it. Upon moving one of the beds to another room so that it could be used, there was a hole about the size of a golf ball that led directly under the house. Now in Kauia in this kind of house that actually means it leads outside, as there is no built basement AT ALL. Within three days, one of the burners on the electric (eek) stove had burnt out, the ballasts on the fluorescent lights in the bathroom and kitchen were fried (they're old, just fiddle with it a bit to turn it on said the realty - ??! huh?? I don't want to do that on vacation) and the dryer blew out. The worse is in this tropical paradise, we discovered many of the screens in the door and skylights had holes in them, so mosquitoes were streaming in day and night. The house had no broadband and promised a BBQ, which turned out to be an old portable hibachi that had rusted out, under the house. We had to call the realty to bring us another one. When asked why they would rent a house in such disrepair for this amount of money, they said, they do not really manage this house, they merely handle the bookings. What I ask is the point in renting a house all the way from New York City with an agency which can't quality control the condition of a property???

Love Vrbo'ing this place. Plenty of room in this unit (2 BR & 2.5 BA) w living room & kitchen. Has…read moremultiple decks and a loft space.

Parking lot is horrible and to think they would have an AC in the complex, I have to suffer the…read moreheat. In their hand book they would state "Air Condition" and yet I stay in a place with a fan on a ceiling and a stand up Fan. Miserable week for me.

I never leave reviews, but once in a blue moon I do business with a company that's so exceptional,…read moreand whose staff is so above and beyond that I find myself looking for outlets to let others know of my experience. This is the case with the people at Garden Island Properties. A week prior to our departure, we sadly had to cancel our travel to Kauai Island because our daughter was hospitalized. I had already paid in full for our three week rental (60 days prior to our departure date) and I did not purchase insurance. This could have been the end of the story because everyone had already been paid. But, the people at Garden Island Properties worked tirelessly to find another renter so we could recover some of our money. The humanity they showed, and the effort they made on our behalf has made me a loyal customer, and I plan to use them to help me with future rental properties going forth. I will also purchase travel insurance!

1 Star -- WARNING: This property management company will take your money and put your family at…read morerisk. We booked a week at Mele Kai (March 11-18) for two families, including kids, one of whom was celebrating a birthday on the island. Nearly $8,000. On March 10, with a massive Kona storm bearing down on Kauai, we reached out to Garden Island Properties to discuss our options. Our VRBO messages went unanswered. Our phone call went unanswered. When we finally got a text response, they told us the rain is what gives Kauai its nickname "The Garden Island" and suggested we bring "a flexible plan and rain gear." We weren't being difficult. We wrote back and told them we weren't opposed to being rained on -- our concern was flooding, loss of power, or being stuck on the island. I asked them directly: "Will my family be safe during this massive storm in your place?" Their response? They told us, "I don't mean to downplay the news coverage, but this is fairly typical winter weather for Kauai." They assured us the rental was "not located in a flood zone." Fairly typical winter weather. Not in a flood zone. Here's what actually happened: The Governor declared a STATE OF EMERGENCY. Roads in Poipu -- the exact neighborhood of this house -- were closed due to flooding. Ho'one Road and Ku'ai Road, right by this property, were shut down. The islands were hit with up to 44 inches of rain and 135-mph winds. Schools and government offices closed. Over 120,000 customers lost power across the state. Beaches were closed under brown water advisories warning of sewage overflow and hazardous bacteria. The Red Cross and Salvation Army mobilized relief efforts. Residents were evacuated into emergency shelters. So much for "fairly typical winter weather." So much for "not in a flood zone." And here's what makes it worse: the forecast they themselves included in their own message showed 90-100% chance of rain with thunderstorms and wind gusts up to 50 mph for EVERY SINGLE DAY of our trip. Their own evidence showed this was not typical. They sent it to us and still told us to come. We never made it to Kauai. We couldn't. It would have been dangerous and irresponsible to bring our families -- our kids -- into that situation. Garden Island Properties refused any refund. VRBO has been contacted twice by phone, was promised a resolution email both times, and as of this writing we've received nothing. $8,000. Gone. For a house we never stepped foot in, on an island we never reached, during a declared state of emergency that the property manager called "fairly typical." This is not a review about the weather. Nobody controls the weather. This is a review about a property management company that had every piece of information -- including their own forecast -- telling them this was a dangerous, historic storm, and they still chose to encourage a family with children to fly into it rather than do the right thing. I asked them point blank if my family would be safe. They couldn't even answer the question. They chose profit over safety. Period. If you are considering booking with Garden Island Properties, understand this: when things go wrong -- and in Hawaii, weather can go very wrong -- this company will not have your back. They will take your money, send you a canned aloha, and wish you luck.

Great staff, quiet pool time, great walks on the golf course. Nice water view from our unit.read more

Have been here for 2 days.. it's beautiful but you cannot go outside until you have yet another…read moreCovid test. The staff at the cliffs is quite helpful. It is super expensive-1500$ a night- and you must have your phone charged and the bar code downloaded of you and your trip in the safe travels hawaii. It is a real test of ability to get this all together But I'm not a tourist here- I lived here 12 years.. There are some real problems here.. flooding.. roads collapsing and an economy suffering from lack of tourism. Personally I like it better this way- Because I met a couple of tourists yesterday which reminded me of why I do not live here anymore... People think they do whatever they want - and in that arrogant way- locals cannot handle that. Be humble, wait- be polite-Aloha Do not sit on the picnic tables at the beach please Breathe and slow yourself down

We recently stayed at the most beautiful home just an 8 minute walk from Poipu Beach. There were 9…read moreof us and I don't think we could have found a better home for our family. It was gorgeous, clean and well-stocked with beach supplies. The communication with Princeville Vacation Rentals was top-notch! I planned this trip for almost a year and I was always impressed by PVR. Whenever I had a question, they were quick to respond. All communication was done via email before our stay and went smoothly. Not long before our trip, I requested to add one more days stay and it was no problem at all. The check in process upon arrival was easy thanks to the directions provided. When we left the home after vacation, my Husband learned that he had left his wedding ring at the home. He was on the flight home when he realized it. PVR went above and beyond to locate his ring and return it to us! I can't tell you how grateful we are to the staff and housekeeping of PVR. The next time that we visit Kauai, we will most certainly rent a home from PVR again. Kari & Jeff H

We stayed in unit N27B. The pictures do not do this condo justice. Clean and updated with beautiful…read moreviews in a beautiful neighborhood. Hosts were extremely responsive and helpful when needed.

I had Kauai Island Experience set me up with a north shore beach villa and all the activities for…read moremy family and I. We ended up saving hundreds of dollars as the staff has connections to some of the best properties on the island. We also ended up going stand-up paddling up rivers and liked it so much we had private surf lessons for the whole family. The best part is that the staff knows the island, they're safe/professional and they don't overcharge. Kauai Island Experience was able to hook us up with adventures not in any guide book. We referred our friends as well and they felt the same. Mike and the highly trained professionals will surely make your trip unforgettable. I'd also recommend going out on a fishing trip. I caught my first marlin and it was incredible. The best part was that their chefs cooked up the catch island style and we ate like kings for the rest of the trip. Can't wait to go back to my friends at Kauai Island Experience next year~ Mahalo!!

Mike is wonderful. He is maybe the kindest, warmest guy on the island…read more We did a canoe sail to scatter my Mother's ashes in Hanalei Bay and he could not have been more understanding, appropriately compassionate, fun (he even made it fun at times!), he did a great job taking social cues and gave my siblings and I just the experience we wanted. Del (I think) his shipmate was also lovely. We wanted to use them again for other activities that he offers but ran out of time, we were there for a wedding, turns out those things are kind of consuming. I would use him again for lessons, tours or anything of that nature when we come back. Thank you, Mike for giving us a little history, making us laugh and giving us such a wonderful goodbye to our Mother...bless you.