TLDR: They sell tampered products and will not give a refund…read more On June 21, 2026, I purchased a dietary supplement called Active MGM Blend for $85.59. Immediately after leaving the store, I opened the product and observed that the safety seal had already been broken. Upon inspecting the contents, I discovered that the bottle did not contain the advertised supplement. Instead, it contained m&ms. I immediately returned to the store and informed an employee of the issue. To document the situation, I took photographs inside the store while the employee was holding the bottle. The employee then checked another bottle of the same product from store inventory and observed what appeared to be the same issue. The employee advised me that only the manager could authorize a refund and instructed me to return the following day. The next day, I returned to the store and spoke with the manager. I explained that I had purchased a product with a broken safety seal and contents that were not the advertised supplement. The manager refused to provide a refund or otherwise resolve the issue. When I expressed concern that the situation was serious and asked whether anything would be done about it, the manager laughed. I have contacted corporate to see if they'll do anything. Will update...

THIS IS THE 250 N FEDERAL HWY LOCATION-I frequent this shop since it is close to my home. Sunday…read more4/12 I went in to purchase a vape, Lost Mary Summer Grape. I made the purchase with no issues and left the store. I opened it the following day Monday 4/13. I removed the papers and took a draw, nothing... Tried again, nothing... I went to the store and asked for a replacement due to mine being defective. The employee denied me and I asked to reach out to a manager, 40 minutes later after being told multiple times, I came back on Tuesday 4/14. They said the manager was not in and they would be back the following morning 4/15, I went to the store, asked for the manager and she explains that I left the store and it can't be exchanged. You got the bad end of the stick, she says... This is really disappointing as I am now the one who lost money, the store could have went to the Manufacturer, made an exchange, took care of the customer but that is not what they do, they offer a discount off of a new product (so they still make more money) and say, it's just policy. I understand policy, I understand people scamming people out of goods or services but when you can look into a customers account due to them inputting the phone number in their system, they should be able to see and take care of a returning customer. My only comment is not to go to this smoke shop, they don't care nor want to care.

Decent selection of vape products and others. Try it sometime when you're stop in this part of…read moretown, but maybe it's the last resort for some, in that case it's not.

The Customer Service is second to none. I called and asked if they had a certain type of vape juice…read moreand the guy said yes, and he took my payment over the phone and he made sure that the vape juice got in the Uber and sent it to me and it was the best Customer Service ever five stars.

Love this spot, alot of asorted products and super friendly staff. This is Absolutely my new go…read moreto shop,must visit

From the owner: "We are the closest smoke shop to Fort Lauderdale Airport and Port. Show us your boarding pass and…read moreget 15% OFF your whole purchase. Free Parking in Rear! Your first and last chance to get all your supplies! We carry all types of legal THCs also the best brands on disposable nic vapes, hookahs and much more. Stop by and see all we have to offer! Free park in the rear Hablamos Espanol y Portuguese."

This is like a cigar superstore. Great selection for any taste. the prices are reasonable. The…read moreservice is great. I was asked a couple of times by the staff is I needed help or wanted suggestions. NAH, I have my go to cigars. Being in the humid south, not much they need to do for the environment but I thought it could have used a little more moisture in the space.

DO NOT SHOP AT THIS STORE, THEY DOUBLE-BILL YOU. At the start of last month, I made a purchase…read moreonline and was charged, only to be charged yet AGAIN for the exact same purchase. I immediately called the store, and at first an indifferent kid explained that the third-party merchant they use to process their transactions "made an error," but, you know, whatever. I then demanded to speak to her supervisor, who got on line ten minutes later and apologized, insisting that this "error" would be fixed "soon." When I asked "how soon," she admitted she didn't know. That was last Monday. As of today, it's been a week and there is STILL no refund in my checking account. I've now started the paperwork for my bank to begin a formal transaction dispute with Neptune; it'll take at least another week before I receive a refund from my bank through this avenue, but it's clearly the only way I'm going to get back the money Neptune Cigars stole from me. One final comment: I called three other times beyond the time I described above; one of the people I spoke with mentioned that "lots of customers" have been affected by this "error." I mention this to point out that they're clearly double-charging MANY customers, so if you don't want to risk going through this horrendous process, either go directly to the store and pay in cash, or buy your cigars somewhere else.

Exceptionally well stuck for such a small location. The service was excellent, and the gentleman…read morewas knowledgeable about all the pieces they carried.

Stephen the owner Is amazing! Very knowledge and friendly. Has the best kratom at very inexpensive…read moreprices. Great little smoke shop. I highly recommend. Nate

Could have not been more accommodating. Walked in, was immediately greeted. Spoke about our…read moreneeds. Sale was completed quickly without any issues. GREAT experience.

Absolutely tripping on prices, $84 dollars for two disposable vapes lol get a grip while the…read morecheckout lady is gawking while I'm putting in my pin to checkout, absolutely out of touch

this place is great. prices are much lower than other nearby…read morevape stores. Lou and Jose are friendly it won't steer you wrong

This smoke shop is AWESOME!! The vibe is on point, the selection is stacked, and everything is…read moresuper clean and organized. The owner is seriously the best -- friendly, helpful, and knows their stuff! Made the whole experience fun and easy. I walked in just browsing and left with exactly what I needed (and then some ). Definitely my new favorite spot -- 10/10 recommend!!

It's unfortunate that I have to write this review because I have ordered delivery from this place…read moreonce before and the service was fantastic. Unfortunately, today, I decided to order delivery again and this time my experience was terrible. I was at home waiting for my items to arrive when I received a text message stating that my product had been delivered well unfortunately it was never delivered to my residence. I immediately contacted their delivery app service, which is Sauce, and spoke to someone via chat and there was really nothing they could do for me. They stated they tried to contact the delivery driver, but unfortunately, he was unreachable. I then reached out directly to Cloud 9five4 and the gentleman who answered the phone pretty much told me I had to reach out to their delivery service, which I had already done. He took my phone number down and said that he would reach out to his boss and that he would call me back...well it is now 7 PM and I never got a call back. I've been waiting to hear back from someone since 12:30pm. I never received my product, but my card was definitely charged. So be AWARE that this could very easily happen to you when you order delivery from here. I have since then reached out to my bank opened a claim and they will be taking care of the Situation. UPDATE: I received a call from Cloud9five4 early this morning. The gentleman stated they were sending out a delivery to my home with my missing product. I was very appreciative of the effort made to make things right. This gave me the assurance that if anything ever goes wrong they will be sure to take care of it all while providing great customer service.

When I walked in it smelled very nice in there. It was very clean. The service was great. They…read morehad a nice selection of what I needed for my ailment. The value was descent. Although I am still giving it five stars even though the price might have been a bit high. Just because about the above mentioned.

In need of a new disposable vape with a longer life (a purchase outside of my comfort zone) I'm…read moreglad I went with this store I found the selection satisfactory, the pricing fair and was delighted to have met Fabio who was professional easy to talk to and knowledgeable, with a specific flavor in mind, budget, and an (admittedly unreasonable) quirk for vape aesthetics this gentleman patiently steered me in the right direction. well done

Just came in at 2:30 7/17 to get something the cashier is holding the phone for a customer while…read morethey talk on the phone., instead of taking other peoples orders. this has never happened before

Mostly knowledgeable Bud Masters with a nice selection of products. There was a nice sale each time…read moreI was there Easy access and a nice convenient environment

Wonderfully bright location. Lots of parking. Friendly and helpful staff. Great selection.read more