We work with Bay state pool supply pretty much every day, as we are a pool service company…read more They go above and beyond all the time. We were working with another company that was rude and unhelpful. The king of Prussisa staff is amazing! Laura prell Prell pool service

I bought a tranquility oyster bay model spa through Baystate Pool Supplies in King of Prussia. The…read moreexperience was so bad that I had to post a review. The Jacuzzi came beat up around the bottom. They told me it was normal due to moving it, so I gave them the benefit of the doubt. I filled it up and it immediately leaked severely. There was also no clips provided to clip the cover onto the spa. After a month, the GFI on the spa began to trip. Electrician told me the pump on the spa was bad. DOUG, at Baystate was very hard to deal with. He never returns calls so you have to get him when he is in his office. Bottom line, they would not let me return the spa and were extremely rude. Once you buy the spa, they will not deal with you. Their customer service is nonexistent. For your own sake, go through a different company and spa manufacturer.

What a great couple of people. I went there seeking parts to my filter and very frustrated. I…read morebelieve her name is Jill, put me right at ease. As a pool owner, you know how things can get trying to fix things! She told me, her husband Lance, would be over the next morning. I told her I couldn't afford service at the moment. She said her husband would come over and see what was up. He did . What a great man. He helped put my filter back together and now the system is running better than it has in years. I promised them that they now had a greatful new customer!!! Check them out. They are really knowledgable!

First year using this family owned business. VERY competitive pricing. We have a complicated pool…read moreto learn and they were up for the challenge. Also, our heater went and we were having a pool party and they quickly replaced it (even dealt with our annoying equipment fence) in plenty of time and also did an extra thorough weekly cleaning to boot because they knew we were having company. THEY CARE. They want to succeed. They work with you! They listen!

Beware. Beware Beware. They do not stand by their work or the products they sell. The day after…read morefilling our brand new pool the walls came out of the bottom track. They refused to fix it and blamed it on our yard. they came out 3 times once denting the wall then told us to just throw rocks around it. We now have to pay a new contractor to take the take it down and rebuild it correctly. Very confrontational when you question them. But nice when they take your hard earned money. I have attached photos this happened on all sides of the pool

After incurring damage to r pool due to a windstorm, we needed to find someone to help us replace…read morethe liner. No one wanted to work on the brand of pool we own including the person the pool manufacturer suggests who said he would and ghosted us. Thank goodness I was given Dave's name thru a Facebook sight. Within a few hours of me contacting him, he returned my call and was very willing to help. He completed the job within a few weeks, was there when he said he would b and he and his staff were extremely helpful and courteous thruout the entire project. Dave cares about his customers and the quality of his work and it shows. Great service, great product! I highly recommend Daves company Above Water Pools in Levittown and I wouldn't hesitate to call him again for any of r pool needs. Can't wait to use r pool next year! Thank u!

Atlantic closed our pool and delivered our winter algaecide at no charge. Very happy with their…read morework.

Kind of surprised no one has provided a review previously…read more Was interested in a robotic cleaner and they are a supplier of the Dolphin line. Upon inquiring I couldn't believe they offered a one day free trial of a unit that costs $1100. I called in advance and it was ready and waiting with all parts and instructions and it cost me nothing to take home for the day with only an imprint of my credit card as a hold. Who else let's you take home $1100 of merchandise to try in your own pool. And I could not have found a more helpful staff ready to assist me (Brent, Marie, Karen, et al.). This is more than a place to just run in and pick up some chemicals. Very nice showroom for supplies and pool toys and accessories, too.

We were looking at some hot tubs through the local wholesale as well as online. The problem was…read morenot seeing them in person and secondly having no one local for support. After shopping some of the local hot tub dealers I found Spring Dance. William was great at showing me some options and explaining all of the differences. They currently had a manufacturers promo going at the time (which was a very good deal), it was up in a few days but William didn't pressure me. He said, if I wasn't ready to check back as there are several sales a year. Later that day I brought my wife in and William took her through the same explanation of everything. I actually bought a much better hot tub than I had planned on, nothing William did to pressure this just my own desires. When it arrived the fact that we used a local company made it worth it. They delivered it several hundred feet to a pad in our back yard. They set everything up and went over the operation. As we weren't getting power until the next morning we couldn't test it yet. Once we had it filled and power we began getting the levels right on the water. We have public water inside our house and everything outside is well water. We decided to use that due to it's convenience...big mistake. Our well water has a high level of iron in it (which we didn't know until after using), once we put in the chlorine it oxidized the iron and turned the water brown. We were going nuts, we grabbed some water and raced to Spring Dance. William calmed our nerves and said: "it's probably just high iron". After testing the levels he showed us that is exactly what it is. He took us through the process of lowering the metals in the water and gave us a specific plan for chemicals and in no time the water was crystal clear. We've had the tub now for three months...and use it a lot. The water is still crystal clear simply by us following Williams prescribed regiment of water additives. We couldn't be happier. And since they are local, we can rest assured that if something were to happen...William is only a phone call or short car ride away.

Buyer beware!! Hot tubs need servicing due to leaks, its…read moreinevitable. Forget about ever seeing this company helping you. I was able to get them to come out once to fix a leak when it was still under warranty but now they never reply to voicemail or service request via website. You're much better off finding a seller that has a good track record of service and support post-sale. Update: got a quick call as soon as I posted this review, ha, but it was still back and forth with leaving messages to get someone to come out. Service tech finally came out over a week ago, could not identify the leak source and I have not heard anything from them on what the fix will be. Still on me to chase them down.

we had Eagle Pools out to change our liner. They were here on time and the group of guys had the…read moreliner changed in a matter of hours. They even changed the skimmer box that was bad. By the time they left, we had a pristine pool that was the easiest open I've ever had. All I had to do was flip the switch for the filter! Thanks to Rodriguez and his crew for an amazing job.

Very nice people and have a respectable product line. We bought a spa from the 15 years ago and…read morethey have maintained it for us all these years.

They recommend installers that don't do jobs properly and to me are total losers !! I always got my…read morepool stuff at this place but not no more cause lately they have losers who install and rip you off ..

I have been a loyal customer for years! I bought our pool here and I just sent my best friend for…read morehers! This is the best price with amazing quality! Staff is always so helpful and the owner is a blessing! We started with the pool 32 years ago! Yes it is more expensive but the owner here has always been generous with upgrades! If you have a problem ask! He will help! Thank you for your loyalty to the community it's rare for a business to be around 70 years !

Just was there yesterday with a pool pump problem and holy cow these guys know alot. They are out…read moreof my area but I won't go anywhere else now

Service is the best here. Everyone is so helpful. I didn't know size of my pool and they figured…read moreit out. They were wonderful every year I open and close my pool. I don't know much about pools and they always help me and understand when i make a mistake. highly recommend and will always recommend. Great family