Mike and his crew do a fine job and are on top of their game!…read moreI would not think of going anywhere else for my pools service and pool supplies! Thanks once agian to you all!

Michael is amazing. He never actually was able to come out and look at my situation, but he worked…read morewith me over the course of a few days over Yelp messenger and helped me troubleshoot the issue remotely. We talked about error codes that I was seeing, sent him pictures he requested, and I ordered a part that he recommended I replace. He ultimately said that I needed to probably replace the whole unit, which I 100% agree with based on the life of the pool heater. Great customer service, great and fast communication, and extremely helpful and knowledgeable - and it didn't cost me anything. I can't recommend him enough and will certainly be coming to him for any work I need on my pool or equipment in the future. Thanks, Michael!!

This company actually comes out when you make an appointment . They are professional and really…read moreare into quality . We have replaced many pool parts and this company helped with everything.

Zero stars wasn't an optionYou make an appointment. They take money upfront. They cancelled and…read morerescheduled the appointment 3 times. They come out finally after several phone calls. Diagnose the issue and then we wait and wait again while the pool still goes unfixed. It is next to impossible to speak to someone except the answering service . Disgraceful company with zero customer service and ai still wait after they took my money!

Excellent service and communication she took her time to explain how we can keep our pool in better…read morecondition

From the owner: We are honest, trustworthy, reliable and will give you a fair price.read more

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Excellent service. Kyle really took the time to explain the…read moreprocess of cleaning and maintaining my pool. He was friendly, efficient, and quick. I absolutely recommend him.

Honestly I can appreciate the effort and how far this gentleman drove , he was very polite and…read moreprofessional, however my quote changed from 200-250, he did give me a discount of 25 dollars due to him forgetting he scrub brush. The quote changes 36 hours prior to the agreed meeting day and time due to the price of gas and material. In terms of the service of cleaning my pool , all I really needed was a good vacuuming as mine was not doing the job and some skimming to get rid of some of the top water gunk that was floating around. He did tell me to run my filter for 24 hours to get rid of it but that felt kind of annoying give that I paid to have the service done of cleaning my pool to use it asap. Overall Kyle was professional but the service quality was not to my liking. He also said it was "not bad" .He was also an hour late to our agreed time but he did update me on this. Given that I had to borrow my neighbors vacuum and skin for an hour after his departure I would not recommend this service. See pictures below .

Nick is absolutely phenominal. I've met a few characters while trying to find good service…read moretechnicians to perform specific task at our home. This young man is honest, integral, an experienced professional, and very punctual person. He's also very knowledgeable when it comes to navigating his way around the swimming pool and hot tubs. Please don't steal my dude. He's a real gem!!!

Received a call back on Sunday ! ....and was interested in knowing more about the job. Very…read moreprofessional and knowledgeable about my Cocktail Spa Pool! Service has begun and I could not be more pleased. Highly recommend Nick!

I highly recommend Ultimate Pool Service. Brandon is truly the best - honest, reliable,…read moreresponsible, professional and knows a good deal about pool maintenance. We have used this pool company to manage our inground pool for a while and the pool is cleanest it has ever been and thankfully issues free. It is all thanks to Brandon's diligence and good care. So happy to have found and tried his company. The quality of service is always excellent, response times are swift and prices are very reasonable. Five stars without a doubt! Thank you!

He was fantastic and helpful on the first visit. We followed his recommendations and after that had…read moreour water tested go get an accurate reading. Sent him the results and he replied that he was not coming back. So would not recommend

I have a a number of pool services over the last 30 years and I have to say that Cascade Pools has…read morebeen the best of all. Not only have I used them for opening and closing, I have had them completely rearrange my plumbing, clean up my electrical system and change over my separate pool and spa systems to a single system. I also used them to replace my old heater. Dominic is a true professional. I am truly glad I found them.

good service and knows their business. Appeared when the appointment was due. Finally, brought some…read moretesting kit that was faster and easier to use.

Have purchased furniture, fire pit table and a swim spa. Very professional. Great service.read more

Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.