I spent a significant amount of money with S&R Pool on a complete pool renovation: a new liner,…read moreslide, stamped concrete, and more. The cost isn't my issue. My issue is the quality of the work and how problems have been handled. Most recently, part of the brand-new liner detached from the track only three years after installation. S&R Pool came out to inspect the pool themselves, yet they immediately tried to blame the water level being too low. That explanation makes no sense. They closed the pool themselves, and the water level at closing was just below the skimmer. When the pool was opened, the water level was at the skimmer. I've lived in my home for 11 years. For the first 8 years, I had an older liner and never once had it come off the track. Then, only 3 years after S&R installed a brand-new liner, it suddenly detaches. That's not a coincidence. That's poor workmanship. Unfortunately, this isn't the first issue I've had with them. During the renovation, my sprinkler system was destroyed. It was basically brushed aside as collateral damage, and I ended up paying thousands of dollars out of pocket to repair the lawn and restore the damaged areas. Then, two winters ago, I paid to have my pool filter acid washed. When I opened the pool, it was obvious the filter had not been cleaned at all. I ended up cleaning it myself. To their credit, they did provide a credit for the service, but it was still disappointing to pay for work that was never done. What frustrates me most is the lack of accountability. Instead of standing behind their work on a liner that is only three years old, they blamed the customer and their solution was to replace the entire liner at a cost of thousands of dollars. A liner that they installed just three years ago should not be failing like this, and suggesting a complete replacement rather than taking responsibility is unacceptable. I've tried to overlook the previous issues, but this liner problem is the last straw. If something goes wrong, I expect a company to stand behind its work and work toward a fair solution. Unfortunately, that hasn't been my experience with S&R Pool. Based on the repeated issues and how they've been handled, I won't be doing business with them again, and I would caution others to think carefully before hiring them.

Early to tell - just installed today, but the process went very smooth, especially as our design is…read morecomplex. Looks good, but its early days (just installed today). Regina in the office communicated well with us every step of the way. Joseph who led the installation crew was fantastic, neat job, efficiently done and answered all of my questions politely. May have paid a bit more, but seems worth it so far. I woudl definitly recommend

Awful company ( 20 something years in business means nothing). Horrible owner good bs salesman (…read moreScott Jarvis will even threaten you). I think Scott told us our project was going south quick about 10 different occasions . Threatened to seal our stamped concrete before color was added. You can't even talk to him without him having little temper tantrums. Terrible workmanship ( looks good from the outside but it's like buying a nice looking car with a screwed up motor). Don't walk but run from this company. We are learning the hard way.

Thanks Scott, your a man of you word. 15 years ago a unnamed…read morepool company was changing the liner in my in ground pool and took 3 day to do it. When they started filling the pool the whole thing collapsed. To make matters worse the company went bankrupt the next day and opened under a new name. After speaking with a few pool dealers about a new pool, my main concern was that the pool would never collapse again. Scott showed me a hard wall product that has reinforced sides sent in cement. He took the time to explain how the construction of it works & sold me on the idea. 15 years later over the winter my 10 year liner gave up. (next time I'll replace it in 10 years instead of waiting) Not sure how long the water level was less than half but when I pulled the security cover off, the pool walls did not move. Contacted Diamond Pools & they were here in few days to install the new liner I picked out. Thanks for the great install & products when you installed my pool!! It is nice to know there are still people that take pride in their work.

Unfortunately had to call Prell Pool come to locate a leak last year. After acid washing the pool…read moreto look brand new. They Wasted hours taking the filter apart and testing the lines. After I told them it's already been done several times. Can't remember how long they were there but could not locate the leak. Had to let pool go green again. This year was able to get American Leak detection, and they found it in less than an hour. Wait for the best!!!

I have been using Prell Pool for over a year now and they do a great job. They are good at…read morecommunicating and very nice and my pool always looks great.

Scam, spend 500 for pool leaking detection . They been aroudn about the half hour. They say it is…read morethe skimmer problem, they put the plaster temp, the pool still leaking. I called them several times , they never get back. also demand on the cash, never give me the invoice!

These are very caring people in a family business who seem to take great pride in their work. Their…read moreprices are reasonable. I have used them to open the pool and for biweekly maintenance..

They do not show up despite being under a one-year very expensive contract for weekly pool…read morecleaning. I had to constantly remind them that their techs needed to show up to do their job. At the end when I needed to close my pool they suggested garbage bags as an appropriate pool cover!! Ridiculous. -Edited- For the sake of completeness, I think I should clarify my thoughts. I understand this is a business, and I appreciate the owner's willingness to work with customers. The customer-facing staff are also prompt and responsive. Unfortunately, my experience with the technicians has been inconsistent, which has affected the quality of service. Give them a try. I hope you have a better experience.

Outstanding job Dom had eight or nine men replastering our…read more40 yo pool which now looks almost new Crew started 8 am and was finished by 1 pm Dom arranged the water trucks, five of them and pool was filled by 3 pm Excellent work at a fair price

Good place hot tub parts good service and would definitely recommend going have them do gut swap on…read morehot tub next

Charged $450.00 for a $400.00 tub, less than one year of repair service. Alcoy's charged me two…read moretimes at $225.00 per hour for the same repair. They do not guarantee the work. My lesson has been learned.

Been using this company for years…read more Never had a problem, always come to open and close my pool on my appointment date.

This was my first year using Mr. Pool Services they did a great job…read more I watched them do the work from my camera. they check every box on the contract. they opened the pool and did a great job cleaning the cover. just had them close the pool and again checked every box. Chuck

After owning a pool for 13 years, I finally found the old school, conscientious company that does…read morethings right. Jacob & Kevin opened my pool perfectly and replaced my pump motor. About two months later, disaster struck 5 days before my son's graduation party - we were expecting 120+ people on a 97 degree Sunday! My filter finally wore out and DE was in my pool causing a cloudy mess. Julie in the office is always great to work with and Brian was terrific! He sourced a new filter and on the same day was at my house installing it at almost 9pm to be sure I was in good shape for the party. In 24 hours the pool was crystal clear and the party was a success with no embarrassing pool water! Very happy with the service, prices and work ethic and I highly recommend Riverton Pools!

Very unhappy with this company. We contracted for a pool in 2020. It's 2024 and our pool still…read morehasn't passed inspection. The inspector states it's not up to code with electrical and plumbing. When we called they first said that they did the electrical not up to code "because the township usually doesn't bother checking that." Now the plumbing is still not up to code and we haven't heard back. Hot tub still doesn't work right. And half the time when we turn the pool heater on it trips the circuit breakers. Every time we had an issue Brian would try to pretend it was us. While the pool was being installed they set the valves wrong and it emptied our hot tub by mistake. We called to notify Brian and he kept saying "well, don't mess with the valves!" But, we hadn't. They had messed it up themselves. I have given up having a proper running hot tub. But I would like to have a pool that can pass inspection!