Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

Looking for a pool store you could trust? Carlton Pools is customer focused. They want you to love…read moreyour pool and brag about it to your friends. Stop by with a water sample and check them out!

We've been coming to Carlton Pools for 5+ years! The service is outstanding. The staff is so…read morehelpful and kind. Very knowledgeable and they help you find exactly what you need for your pool! Their assistance keeps your pool water pristine! If you have a problem they will get it resolved! Thanks Carlton Pools, you rock! Loving my new flag float too!

Excellent programs for the community! The gym, pool and state of the art gym equipment is awesome.read more

The pool is AMAZING for my family. Huge indoor slide, splash area for my little one, and hot tub…read morefor adults.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

The complex I live at uses this company and they do a pretty good job on certain areas but when the…read moreguys with the weed wackers come out they tend to cut grass with them and they've cut it new grass growth down to the stubs killing them they don't really know what they're doing

Nathan is professional and very quick to respond to all inquiries. He stands behind his work and…read morehas always done a fantastic job for me!

Been using del val for 15 years. They open and close my pool every year and take care of repairs…read morewhen they occur keeping my family swimming and enjoying the pool all summer long. They also remodeled my 50 year old pool and made the entire process excellent and did an unbelievable job. The owner is honest, professional, and very reliable. I highly recommend using this company.

This company manages the pool at my apartment complex. In the couple of years they have been here…read morethe pool has been closed due to lack of chlorine along with other issues many times. In addition, I actually had to tell the lifeguard this past week that she needed to get her flirtation device and that she could not guard the pool with people in it especially children in the laying down position with a book and her cell phone. I do not suggest that any apartment complex relies on this company.

Excellent service. The two ladies on the phone were extremely nice and helpful. The pool technician…read moredid an excellent professional job.

It's been almost a month to get a quote. We are looking for complete renovation of our pool, the…read moreequipment, concrete and lining. They send someone over and that's the last we hear from them. No quote nothing. We wanted to talk upgrades and do a complete renovation pay in full but we can't even get a quote out of them. They just keep saying we will have the quote. We just question a company like this.

Never even called me back, or responded to a DM on Facebook after multiple calls amd voicemails…read moreabout a D1 tub needing service.

Spa Guy Dave Faust did me dirty as he also runs spa parts guy dotcom , I had the same experience…read moreas reviewer Donn D another 1 star reviewer that got GHOSTED by SPA GUY DAVE, yelp should attach his 1 star Better Business Bureau rating with 5 negative and zero positives, see images of fellow sufferers aka clients. Refused to respond for 2 weeks, service requested, no response at all, If you are immune to frustration by all means give Dave a try!