I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

The AC went bad and the temperatures were in the nineties. Air Pro had a new system installed the…read morenext day. My mom is 84 and was suffering from the heat. Mike could have charged us anything. Instead we got a great price and excellent service. They are great people to work with. I would highly recommend them to anyone.

Mike has helped us with HVAC issues. Recently installed a pump in our basement. Jonathan…read moreinstalled it. Work is done quickly and proficiently. They are also very efficient at returning your call, and have always got out the same day. We wouldn't trust anyone else with our home needs. awesome work, very friendly, and knowledgeable.

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

I've been using Performance A/C for several years now and I've always had been provided great…read moreservice. They are completely reliable, do excellent work and are great to work with. One year, my heat went out on the coldest day in the year, which happened to be Jan 1st. Being that it was Jan 1st, I called a different service company that claimed to be available 24x7x365 and advertises on TV often. This company completely miss diagnosed the issue, costing me a lot of money and I still had a broken unit. I then called Performance A/C, they were there the next day and resolve the problem. I highly recommend using Performance A/C for all your A/C challenges.

Called, just got a hello and i asked if it was Performance air conditioning and heating. Person on…read morethe other line seemed on a bad mood, i asked 2 questions and he hung up the phone on me. I wouldn't get a unit from these people. If a couple of questions regarding quotes and pricing can get you that upset to hang up on a potential client.... imagine how it would go if you had any real issues!

1 star -- and that's only because zero isn't an option…read more I scheduled a preventative HVAC maintenance appointment through my home warranty with Aire Comfort Systems. The window was 9am-11am. I rearranged my entire workday and worked from home specifically to be available. At 10:40am -- with 20 minutes left in my window -- they called to say they were "on their way." I was on a work call and couldn't pick up. I called back TEN MINUTES LATER and was told my appointment had been canceled because I didn't answer the phone. Let me be clear about what happened here: I was home. I was available. I was on a work call for ten minutes during a workday. That's it. And somehow that's grounds to cancel? At no point was I informed that my appointment was contingent on answering a phone call within some undisclosed response window. That's not in any confirmation I received. It was never communicated. They simply decided that ten minutes of phone tag -- during a workday, mind you -- was enough justification to leave a customer stranded after waiting nearly two hours. This is an embarrassing way to run a business. The audacity to call at 10:40am, give a customer zero grace period, and then act like the cancellation is somehow the customer's fault is truly something. I wasted a full morning, rearranged my schedule, and got absolutely nothing in return. Do better.

Nyree and the entire team at Air comfort systems was amazing!…read moreI called them, they came within a day of our problem, they diagnose the problem quickly and efficiently and before I even left the house they had ordered the parts we needed. The parts came in within a day or so and they came right back and installed everything and made sure every thing worked properly. We had other people work in our house before and they kind of left us high and dry... I wouldn't call them back in other words... We actually signed up for a maintenance program with Nyree and Zaire Comfort. We know that now that they're on the job we won't have to worry ever again. We cannot thank you guys enough for making us such happy customer!

I would have rated this a zero if that was an option. Stay away! I had a late afternoon appointment…read more(3pm) and when I got home they was a no show. I called to see if they were still coming and the technician said they tried calling twice and I didn't answer so they decided to go home. I asked why they didn't leave a message and they said they don't leave messages and that I would need to reschedule since they don't do late appointments. The technician was rude and didn't seem to care. Why do they call them 24 Hour Air? Accountability? Leave a message if someone doesn't answer. Bottom line is technician was rude. If you don't do late appointments then don't schedule them. Do better.

Stay away from 24 Hour Air. They completely misdiagnosed our furnace system failure. The technician…read morethey sent to our home was rude and did not seem to care about doing a thorough job. We ended up getting quotes from several other HVAC providers, ALL of which were leagues better than this shoddy company. They are a dishonest company so consider this review your advance warning to find someone else.

I have been calling this company for years and have never had bad service. The owner/operator is an…read moreincredible technician and an honest business man. His fast response and willingness to get the job done at a fair price will keep me coming back for any service issue I have with my HVAC system.

My previous Heating and Air Tech passed away this year. I asked around and Ron Christian of…read moreChristian's Heating and Air was recommended. We developed a problem with our gas heating and I called Mr. Christian. He was prompt to respond and was here at the time frame he stated. He and his helper were very friendly and had my heating system fixed in no time. I consider the price he charged more than fair and am grateful for being led to his services. I highly recommend Ron Christian.

Nice to call and have a real person answer; not an answering service or voicemail. Pleasant service…read moreoverall, you could tell they were smiling when I called. Tech called ahead of arrival, arrived prepared, smiling, and luckily had the part my unit needed! JT is the best! Def plan to call again!

Buyer Beware. My property manager had Peace Heating and Air out to look at our mini split unit…read morethat was not working. He presented us with a $4400 quote to replace the system. My unit was under warranty so I had my installer go and look at it. Peace Heating and Air had pulled out some wires so that the unit didn't work. My technician reinstalled the wiring and the only thing wrong with the unit was the remote. He reprogrammed it and now my guests have heat. Thank goodness we didn't take their word for it - this is a very shady company. Pics of wire removed and crossed wires.