Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

I rent a small farm house off Hugo Drive. The unit on the house is over 35 years old, and our…read morelandlord refuses to replace it. Stout has been out several times and the unit is still now fixed. Most of their technicians are very polite and knowledgeable. Today a very rude technician told me the unit is working fine, and no unit can cool a home when it's 90 degrees out. Funny, he should tell that to the people in Phoenix! I told him the unit ran all night, to which he stated, " it's hot at night too". It was 75 degrees last night. When I called to complain to the owner he dismissed me and told me that "this isn't between our company and you, it's between you and the landlord". He could careless that his technician was rude to someone. I recorded the conversation and he didn't even want to hear it. He even tried to give me crazy story that with the humidity in the air the unit would run all night to get the humidity out of the walls. I'm 53 years old and have owned countless homes in several states and have never heard of such a thing. I believe he knows the landlord and is trying to help her not replace the unit. Repulsive!

Cade and Hawk were AMAZING!!! They fixed my bath tub faucet that was wobbly on my stand up tub…read more They were right on time and fixed a problem that was caused by the person that installed our bath tub and faucet. I am very pleased with their service and all they did for me. I would definitely recommend them to a friend or family member and put my trust in them again.

Great company! Professional, skilled employees- Cade Goins and Eric Irvin! Great service! I am a…read morehighly satisfied plumbing customer! I would give them a Five Star rating.

From start to finish fantastic!! Everyone is so nice, professional, knowledgeable, show up when…read morethey say, with great communication. The serviceman answered all my questions like he had all the time in the world (on a Friday afternoon), the lady answering the phone is super sweet and helpful and I even got to have an interaction with the owner who is very friendly. Great experience, highly recommend. Cyndie (mom) for Bailey while cat sitting in NC!

I strongly recommend this company. they came in today and replaced the AC units inside and outside…read more. it is very challenging because they had to drill through sheet rocks in order to get a 220V line from the breaker room. despite the challenges, they were able to do it in a very professional way and least damages. Mitchell the owner is a very nice guy and Dyrell his team lead is super nice, he knows what he is doing. No guessing No wondering. they work as a team and everyone knows what his role is. they cleaned everything afterword and were very organized. Now I don't have to worry about hot summer heats. if there was more than 5 stars I would gave it to them.

Great customer service; from answering the phone to support on problems…read more Arrived on time. Quick diagnosis and parts available on the truck. Technician gave an excellent explanation to my wife while I was not at home.

Justin was very helpful to us this week. Our unit stopped working two days before Christmas. He was…read moreable to get the part we needed and have it replaced on Christmas Eve. We have also used Race City previously and had a good experience. Pricing is reasonable in comparison to other quotes. Highly recommend.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

I've had Andersen Heating & Cooling service my furnace and AC unit for the last nine years and have…read morehad only positive experiences. I did break-away to another company for a couple months, per a friend's recommendation, but went back to Andersen. The other company told me I'd have to replace my AC unit and my furnace. That was four years ago. I still have both units today and they are running great. The other company seemed more interested in what they could replace or sell you. You see them advertise everywhere. Andersen also recommended replacing my disposable air filters with stainless steel and mesh filters when we first moved in. They will replace them should they ever have a problem, mine still look new. Note: They aren't cheap, but mine has more than paid for themselves over the last nine years. All you have to do is vacuum the mesh screens, wash with your garden hose and let dry. I do this at the first of the month. I was VERY skeptical but bought one for the downstairs and upstairs. The airflow is much more powerful than your standard filter and less stress on your furnace. I'm also not making a trip to Lowe's and filling up our landfills with old filters. One of my better investments. Another nice thing is that we have had the same Andersen and Heating technician for the last three or four visits. Duncan is very professional and very knowledgeable and I hope he continues to be our service tech!

I was calling around getting estimates and I saw a commercial stating, "we will never overcharge…read moreyou for a part, repair or service. BS. I already had a coupon for an AC tune up with another local company for $69. The guy that answered quoted me a price of over $200. Is that not proof?

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

They handle all my HVAC needs now. Very prompt and professional. They are efficient with their…read moretime.

I Love working with Reigel Services out of Mount Pleasant. They work all around Charlotte, Concord…read moreand surrounding areas. They do fantastic HVAC work and they are very honest with their work. These are folks that you can trust into your home. They also charge fair and very reasonable prices unlike a lot of other large corporate HVAC companies. This company is a Keeper!! :-)