Nice to call and have a real person answer; not an answering service or voicemail. Pleasant service…read moreoverall, you could tell they were smiling when I called. Tech called ahead of arrival, arrived prepared, smiling, and luckily had the part my unit needed! JT is the best! Def plan to call again!

Buyer Beware. My property manager had Peace Heating and Air out to look at our mini split unit…read morethat was not working. He presented us with a $4400 quote to replace the system. My unit was under warranty so I had my installer go and look at it. Peace Heating and Air had pulled out some wires so that the unit didn't work. My technician reinstalled the wiring and the only thing wrong with the unit was the remote. He reprogrammed it and now my guests have heat. Thank goodness we didn't take their word for it - this is a very shady company. Pics of wire removed and crossed wires.

Buyer Beware!! After many years of being a loyal paying…read morecustomer, I regret having to write this review. AIR 72 has chosen PROFITS OVER CUSTOMER SERVICE. They have denied me service because I had the audacity -- ONCE -- to supply my own part! They stated this is their existing policy which was news to me. When I requested a callback from the manager/owner, John, I was ignored completely. Doug, on the other hand has always been great. I highly recommend avoiding this company due to their disingenuous and greedy behavior!!

This company is the best. Our Tech Doug has been working on our HVAC system forever! We always…read morerequest him to be our technician. He is thorough, kind, knowledgeable, very professional, and down to earth person. We told Doug if he retires we would be in so much trouble! I don't trust anyone else but Doug to work on our system! He is simply the BEST! I sincerely mean everything I am saying! He is just awesome!

Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor…read more I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.

Let me just say, these gentlemen came in to correct a cluster of mistakes made by previous…read morecontractors. They were knowledgeable, professional, and on time. They worked efficiently and communicated at every turn. I so appreciate these guys and would definitely send business their way. These guys smiled, our house is cool, we're ready for the summer, and that makes me happy.

The best company ever. Great service and honest when it comes to what you really need serviced...read more

Adam and City Heating & Air are WONDERFUL. We got home from an out of town trip to an 85 degree…read morehouse in JUNE - it was a Sunday so I was sure we were going to have to sweat it out until Monday. We were wrong - called Adam at 6pm on a Sunday and he came at 8pm! A couple weeks later he had to come back because there was a larger issue - once again, I called him and he was at our doorstep 3 hours later. Prompt and extremely helpful service from Adam - we would HIGHLY recommend!

Great service excellent team. They came in and installed a brand new unit in my attic and did an…read moreexcellent job. Would highly recommend them.

An AC compressor went out on a rental property of mine, Mike was there just hours later, on time,…read moreprofessional. He gave me a few different options (fix a part, replace the whole etc) with guidance and recommendations for my decision. Reasonably priced, and the work was done the next day by lunch. Will be using them again for sure.

Just the facts- they had great pricing, and did a good job installing (I thought). A couple months…read moreafter install, we had a serious leak from the attic unit- it caused $1,500 damage to our ceiling. Advanced came out and fixed it-though they did were unclear whether it was caused by a bad install, or faulty equipment. If bad install- they should own up to it and cover damage, or at least have the discussion. If it was equipment then they should have had a discussion with the manufacturer. What did they do? Nothing. Never responded to my multiple calls. This all could have been resolved with a conversation about who is liable after damage is done due to their installation. Great pricing, but make sure you factor in the cost of potential damage to your home.

THANK you to Advanced Air for helping me this winter in Mooresville! My furnace went out during…read morethe snow storm last month! They came out quickly and the customer service was excellent! They were professional, helpful and got me all warm and cozy for a competitive and fair rate! Will DEF call on them for future needs in Mooresville! Good to have guys like this to count on! Thanks!

I strongly recommend this company. they came in today and replaced the AC units inside and outside…read more. it is very challenging because they had to drill through sheet rocks in order to get a 220V line from the breaker room. despite the challenges, they were able to do it in a very professional way and least damages. Mitchell the owner is a very nice guy and Dyrell his team lead is super nice, he knows what he is doing. No guessing No wondering. they work as a team and everyone knows what his role is. they cleaned everything afterword and were very organized. Now I don't have to worry about hot summer heats. if there was more than 5 stars I would gave it to them.

From start to finish fantastic!! Everyone is so nice, professional, knowledgeable, show up when…read morethey say, with great communication. The serviceman answered all my questions like he had all the time in the world (on a Friday afternoon), the lady answering the phone is super sweet and helpful and I even got to have an interaction with the owner who is very friendly. Great experience, highly recommend. Cyndie (mom) for Bailey while cat sitting in NC!

Called for furnace service (not working) around 10:30am (very cold weather). Talked to the rep at…read moreStout. She told me she'd get a tech on it, when possible. No more than 2 hours went by and I received a message a tech was on the way. Drew showed up, very professional, very personable, and listened to my experience. Checked a couple things, then checked the furnace. Reset the furnace, waited to make sure it was working correctly, then checked the moisture output on the house. Working perfectly! In and out in ~15 mins!!! Warmth!!! Thanks Drew/Stout! Perfect service AND NO SELL talk! Great service! Highly recommend!!! 5 STARS!

I rent a small farm house off Hugo Drive. The unit on the house is over 35 years old, and our…read morelandlord refuses to replace it. Stout has been out several times and the unit is still now fixed. Most of their technicians are very polite and knowledgeable. Today a very rude technician told me the unit is working fine, and no unit can cool a home when it's 90 degrees out. Funny, he should tell that to the people in Phoenix! I told him the unit ran all night, to which he stated, " it's hot at night too". It was 75 degrees last night. When I called to complain to the owner he dismissed me and told me that "this isn't between our company and you, it's between you and the landlord". He could careless that his technician was rude to someone. I recorded the conversation and he didn't even want to hear it. He even tried to give me crazy story that with the humidity in the air the unit would run all night to get the humidity out of the walls. I'm 53 years old and have owned countless homes in several states and have never heard of such a thing. I believe he knows the landlord and is trying to help her not replace the unit. Repulsive!