I woke up cold at 3AM. No heat! I had never done business with Lancaire before but I called them at…read more6AM and asked for service. They sent Orlando Rogas who did a wonderful job restoring our heat. He said this was a temporary fix that might not last very long but he could get me an estimate for a permanent fix if I wanted. I accepted the permanent fix and he installed it the next day. He showed me the parts that he had removed and they were horrible! You want quick service with a remarkable young man? Call Lancaire!

Great timely service. We have 4 units, 2 of which were purchased from Lancaire. Competitive…read morepricing, on time , friendly service Highly recommend.

Great service at a great price. The owner is very friendly and very helpful. I will return when I…read moreneed service again.

Used my home fire extinguisher for the first time ever this last weekend to help put a neighbor's…read morecar fire out. Finding some place close to my house to get the extinguisher recharged was problematic. Left voicemails with no calls returned, numbers disconnected or 'we don't offer that service anymore'. FCS was the first to answer and state they did, indeed, recharge fire extinguishers. Went over after lunch and met with Mike, who swapped out the units (same price as having original recharged). I Recommend FCS. Always keep a dry chemical, fully charged extinguisher handy. Had planned to post a review to Nextdoor but found out this morning I was banned LOL!!!

excellent quality and great service! trust Company in…read moreconcord! Just one call ! Nice and friendly!

Chris is AWESOME. Great quality, gets job done quickly at a fair price you just can't ask for more…read more You will not be disappointed and you'll recommend him to others! 5 star work!!!

Great service and great prices for everything they do! They are very knowledgeable about their work.read more

Very professional, no bs, no pressure to upsell!! Friendly, made sure we new exactly what he was…read moredoing . Before he entered a room to work he asked permission to go in the room. For example breaker panel is in garage he asked permission to enter. Very nice touch

These guys are great! The service agent walked me through…read moreevery aspect of my repair and responded within 24 hrs. Resolved my issues and gave me a great price. Very friendly and professional THIS IS A FAMILY OWNED COMPANY.

Recommend 110% very knowledgeable and professional. They got me back up and running in no time.read more

Great service, nice people, on time service, on price, and exactly as they said they would do…read more Will use again if ever needed!

great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

The unit that cools my upstairs stopped cooling on June 4. A serviceman checked it out and said…read morethat we needed a whole new unit. They said it would be "the first of the week" before a new unit could be installed. It was hot outside. It was hot upstairs where my children's bedrooms are. On June 16 they installed a new $6,000 unit and completed it in a day. It works good.

Worked there for 8 years. Ronnie Hinson hired me then sold the company to Eric Stirewalt and Eugene…read moreSmith shorty after coming onboard. I was their Comfort Specialist They screwed me out of $6k in commission and forced me to help installation team when not selling. I am a veteran with a disability and suffered additional hernia damage after being forced to lift heavy equipment without safety equipment. This company does NOT care about anyone especially their employees! The owner also was having an affair with a former employee and camped out all day with her during Covid while we worked hard in attics and crawl spaces. Bad business!!!