We have been working with this company for years, however in recent years they have begun to act…read moreextremely shady. The final straw happened last week when they said our compressor was bad, they said it would cost $3600+ to get the outside unit replaced, it was only 7 years old and the heat still worked, we have a heat pump combo. The emergency heat didn't work either, it got cold that night after they left, and the tech made a special call to us at around 8pm to tell us to use e-heat, to no avail, it was cold that night. They replaced the whole outside unit and said our air filter was giving them bad readings, but the a/c would come on for a few minutes before shutting off. I cleaned the air filter, which was only minimally dirty. Still bad readings. They left and said they figured out the issue. The same thing happened when they left, the cool air would come on for a few minutes and start blowing warm air again. If you are reading this, and you know how to easily diagnose these issues, I'm sure you know what I am about to say. We did some research and figured out that the condensation drain was clogged the whole time. They didn't check the drain until AFTER we had given them their money. They replaced the drain and admitted that they should've checked that first, but never made it right with the cost, making a special visit to us from the owner's son, saying "he personally checked the compressor himself, and it was bad." Well, excuse is if we don't believe you, sir. But, you have your reward, you got your money, bravo. We will NEVER be using Ramirez again, and feel robbed, and I have been robbed at gunpoint before. This feels worse.

They did not fix the problem. They stepped thru our ceiling which can happen but they blamed by…read morehusband and said he did it. Came out again to install warranty part. Did not fix problem . $1500 and it still isn't working. My husband called. They hung up. I called they called me a F***ing b*****. Threatened suing me for harassment. 2 other companies have come for quotes. Both found regulator not hooked up, multiple leak, blue build up on the "new coil". They both said parts and labor are so bad they would need to rip it all out. Now before you say they just want work... One is a close friend from Houston who drove all the?way up. He said the work Rameriz did is awful.